2 UN Business Support Assistant (Help Line Operator) Jobs – United Nations World Food Programme (WFP)

Organization: United
Nations World Food Programme (WFP)
Duty Station: 
Kampala, Uganda
Grade: SC4
About US:
The UN World Food
Programme (WFP) is the United Nations frontline agency against world hunger. It
is the largest and longest serving humanitarian agency in Uganda. Currently WFP
focuses on three priority areas: Saving lives in Emergencies; Building
Resilience through Predictable Safety Nets; Improving Nutrition &
Mother-and Child Health; and Supporting Small Holder Farmers to Access Markets.
WFP has operations in various parts of the Country.
Job Summary:  The Business Support Assistant (Help Line
Operator) will deliver standard business support processes for a specific
professional area of work, to facilitate effective service delivery. 
Key Duties and Responsibilities: 
  • Gather information using the Helpline from persons of concern spread
    across the country. 
  • Respond to complaints and queries raised and escalate them where
    appropriate to management, to provide timely and accurate feedback to the
    persons of concern.
  • Provide regular feedback to the Programme and Policy Assistant
    (Helpline) and flag high issues of concern from the persons of concern.
  • Prepare accurate, timely monthly reports, and any other reports as
  • Manage and respond to incoming calls as well as maintain the
    feedback Sugar CRM database.
  • Analyse categorize and consolidate information about calls received
    and issues raised Interact with relevant units within WFP, partners and
    government to follow up on complaints.
  • Provide regular updates on complaints and feedback from
    beneficiaries and share with the WFP Uganda field offices, focal persons,
    implementing partners, and management
  • Share findings and recommendations with the Programme Units.
  • Take responsibility for the maintenance of set standard systems and
    files, to ensure information is accurate and readily available for the
  • Work with a variety of individuals, taking on feedback where
    appropriate to assist in business support delivery for staff

Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations UN World Food Programme
    (WFP) Business Support Assistant (Help Line Operator) job placement should
    hold a University degree or a Diploma with commensurate experience
    in any of the following fields: Education, Development Studies, Business
    Studies, or Statistics, communication or related fields;
  • Four or more years of progressively responsible work experience in
    the relative business stream with experience in general administrative
  • Proficient in the use of office equipment and computer software
    packages, such as Microsoft Word;
  • Knowledge of work routines and methods to complete processes under
    minimal supervision;
  • Uses tact and courtesy to give and receive information to a wide
    range of individuals;
  • Ability to identify data discrepancies and rectify problems
    requiring attention;
  • Ability to offer guidance or basic on-the-job training to more
    junior staff;
  • Language: General Service (Field): Fluency in both oral and written
NB: Female
applicants and qualified applicants from developing countries are especially
encouraged to apply
How to Apply:
All candidates who
desire to join the United Nations World Food Programme are encouraged to submit
their applications online at the link below.
Deadline: 28th March 2019
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latest jobs, please visit http://www.theugandanjobline.com or
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