The Ugandan Jobline

• Gather information using the Helpline from persons of concern spread
  across the country. 
• Respond to complaints and queries raised and escalate them where
  appropriate to management, to provide timely and accurate feedback to the
  persons of concern.
• Provide regular feedback to the Programme and Policy Assistant
  (Helpline) and flag high issues of concern from the persons of concern.
• Prepare accurate, timely monthly reports, and any other reports as
  required.
• Manage and respond to incoming calls as well as maintain the
  feedback Sugar CRM database.
• Analyse categorize and consolidate information about calls received
  and issues raised Interact with relevant units within WFP, partners and
  government to follow up on complaints.
• Provide regular updates on complaints and feedback from
  beneficiaries and share with the WFP Uganda field offices, focal persons,
  implementing partners, and management
• Share findings and recommendations with the Programme Units.
• Take responsibility for the maintenance of set standard systems and
  files, to ensure information is accurate and readily available for the
  function.
• Work with a variety of individuals, taking on feedback where
  appropriate to assist in business support delivery for staff

• The ideal candidate for the United Nations UN World Food Programme
  (WFP) Business Support Assistant (Help Line Operator) job placement should
  hold a University degree or a Diploma with commensurate experience
  in any of the following fields: Education, Development Studies, Business
  Studies, or Statistics, communication or related fields;
• Four or more years of progressively responsible work experience in
  the relative business stream with experience in general administrative
  work;
• Proficient in the use of office equipment and computer software
  packages, such as Microsoft Word;
• Knowledge of work routines and methods to complete processes under
  minimal supervision;
• Uses tact and courtesy to give and receive information to a wide
  range of individuals;
• Ability to identify data discrepancies and rectify problems
  requiring attention;
• Ability to offer guidance or basic on-the-job training to more
  junior staff;
• Language: General Service (Field): Fluency in both oral and written
  English.

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