UN Telecommunications Officer Jobs – United Nations Regional Service Centre Entebbe (RSCE)

Organization: United
Nations Regional Service Centre Entebbe (RSCE)
Duty Station: Entebbe,
Job Opening Number: 19-Telecommunications Technology-RSCE-112289-F-Entebbe (M)
Reports to: Service
Line Manager
Job Grade: P-3
About RSCE:
The Regional Service
Centre Steering Committee is the decision-making body for RSCE, in compliance
with General Assembly resolutions, United Nations Secretariat rules and
regulations, strategic guidance from United Nations Headquarters and oversight
bodies. The Steering Committee consults with the Global Field Support Strategy
Implementation Coordination Team, as required.
The Regional Service
Centre, as approved by the Member States, is owned, managed and staffed by the
regional missions it serves. This framework reinforces the existing missions’
chain of command structures and lines of authority in a manner that does not
create an additional layer between Headquarters and the regional missions. It
also ensures that staffing for RSC.
Key Duties and Responsibilities:  Within
delegated authority, the Telecommunications Officer will be responsible for the
following duties:
  • Manages service management; ensures that
    substantive work programmes and programmed activities are carried out in a
    timely fashion.
  • Develops strategies and oversees the
    design and implementation of major telecommunications and service delivery
    initiatives; manages/oversees multiple, concurrent and often disparate
    tasks for projects that span regional field missions, or, where applicable
    all field missions.
  • Leads and directs a team of service
    management personnel; may oversee activities for a discrete work section
    or equivalent; plans and allocates work assignments; coaches, mentors, and
    evaluates staff; participates in recruitment and selection of new staff
    and in the development of training programs.
  • Identifies the need for new systems and
    services (or modifications to existing systems and services) or responds
    to requests from customers; develops plans for feasibility assessment,
    designs, development and implementation, including project plans,
    schedules, time and cost estimates.
  • Develops the Section’s proposed budget
    and ensures proper expenditure according to UN Financial Rules.
  • Manages procurements, including
    conducting needs assessments and benchmarks, preparing bid documents and
    arranging contracts; supervises, coordinates and negotiates services
    required to enable the management and operation of interdependent
    information technology and telecommunications systems.
  • Manages information assets with respect
    to deployment, usage and redeployment.
  • Provides emergency communications
    capabilities in support of staff security, including providing a focal
    point for inter-agency emergency field security communications liaison;
    ensures effective coordination with other UN Agencies in order to maximize
    possibilities of interagency collaboration in the field of information
    technology and telecommunications.
  • Performs other related duties as

Qualifications, Skills and Experience:
  • The ideal candidate for the United
    Nations Regional Service Centre at Entebbe (RSCE) Telecommunications
    Officer job placement should hold an advanced university degree (Master’s
    degree or equivalent) in telecommunications engineering, information
    systems or related field is required. A first-level university degree in
    combination with two (2) years qualifying experience may be accepted in
    lieu of the advanced university degree. Certification in ITIL Foundation
    is desirable.
  • At least seven (7) years of
    progressively responsible experience in telecommunications, information
    systems or related area, of which three (3) years should have been in the
    public/private sector, functioning at the management level, with sound
    knowledge of international ICT and service management practices and
    regulations, is required. Four (4) years field experience in United
    Nations common system field operations, inclusive of Peacekeeping and
    Special Political Missions, UN Agencies, Funds and Programmes, is
  • Experience in carrying out
    administrative functions of a Unit/Section, which would include
    preparation of budget/cost estimates, reporting on budget/programme
    performance, procurement of goods and services along with contract
    management, and the recruitment of staff and performance monitoring, is
  • Experience in a shared service centre or
    operations is desirable.
  • Languages: fluency in English (both oral and
    written) is required.

  • Professionalism: Knowledge of the management, design,
    implementation and maintenance of complex information and
    telecommunications systems and services; ability to organize and manage
    diverse and cross-functional groups, across geographically dispersed
    locations, for large-scale regional and, where applicable, inter-mission
    projects in conflict and post conflict areas; ability to develop and
    oversee large centralized or decentralized institutional systems and
    services; conceptual and strategic analytical capacity to understand
    information and telecommunications systems, service management processes
    and business operational issues so as to thoroughly analyze and evaluate
    critical systems matters; ability to integrate knowledge with broader
    operational objectives; ability to improve processes and approaches;
    demonstrates adaptability to changing priorities; knowledge of
    organization’s ICT and telecommunications strategy as it relates to user
    area(s); strong negotiating skills and ability to influence others to
    reach agreement on difficult issues. Shows pride in work and in
    achievements; demonstrates professional competence and mastery of subject
    matter; is conscientious and efficient in meeting commitments, observing
    deadlines and achieving results; is motivated by professional rather than
    personal concerns; shows persistence when faced with difficult problems or
    challenges; remains calm in stressful situations. Takes responsibility for
    incorporating gender perspectives and ensuring the equal participation of
    women and men in all areas of work.
  • Planning & Organizing: Develops clear goals that are
    consistent with agreed strategies; identifies priority activities and
    assignments; adjusts priorities as required; allocates appropriate amount
    of time and resources for completing work; foresees risks and allows for
    contingencies when planning; monitors and adjusts plans and actions as
    necessary; uses time efficiently.
  • Client Orientation: Considers all those to whom services
    are provided to be “clients” and seeks to see things from clients’ point
    of view; establishes and maintains productive partnerships with clients by
    gaining their trust and respect; identifies clients’ needs and matches
    them to appropriate solutions; monitors ongoing developments inside and
    outside the clients’ environment to keep informed and anticipate problems;
    keeps clients informed of progress or setbacks in projects; meets timeline
    for delivery of products or services to client.
  • Managing Performance: Delegates the appropriate
    responsibility, accountability and decision-making authority; Makes sure
    that roles, responsibilities and reporting lines are clear to each staff
    member; Accurately judges the amount of time and resources needed to
    accomplish a task and matches task to skills; Monitors progress against
    milestones and deadlines; Regularly discusses performance and provides
    feedback and coaching to staff; Encourages risk-taking and supports
    creativity and initiative; Actively supports the development and career
    aspirations of staff; Appraises performance fairly
NB: The
United Nations does not charge a fee at any stage of the recruitment process
(Application, interview meeting, processing, or training). The United Nations
does not concern itself with information on applicants’ bank accounts.
How to Apply:
If interested in
joining the United Nations in the aforementioned capacity, please click on link
below to visit website and create profile or express interest if you already
have a profile on the UN system.
Deadline: 11th March 2019
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