The Ugandan Jobline

• Manages service management; ensures that
  substantive work programmes and programmed activities are carried out in a
  timely fashion.
• Develops strategies and oversees the
  design and implementation of major telecommunications and service delivery
  initiatives; manages/oversees multiple, concurrent and often disparate
  tasks for projects that span regional field missions, or, where applicable
  all field missions.
• Leads and directs a team of service
  management personnel; may oversee activities for a discrete work section
  or equivalent; plans and allocates work assignments; coaches, mentors, and
  evaluates staff; participates in recruitment and selection of new staff
  and in the development of training programs.
• Identifies the need for new systems and
  services (or modifications to existing systems and services) or responds
  to requests from customers; develops plans for feasibility assessment,
  designs, development and implementation, including project plans,
  schedules, time and cost estimates.
• Develops the Section’s proposed budget
  and ensures proper expenditure according to UN Financial Rules.
• Manages procurements, including
  conducting needs assessments and benchmarks, preparing bid documents and
  arranging contracts; supervises, coordinates and negotiates services
  required to enable the management and operation of interdependent
  information technology and telecommunications systems.
• Manages information assets with respect
  to deployment, usage and redeployment.
• Provides emergency communications
  capabilities in support of staff security, including providing a focal
  point for inter-agency emergency field security communications liaison;
  ensures effective coordination with other UN Agencies in order to maximize
  possibilities of interagency collaboration in the field of information
  technology and telecommunications.
• Performs other related duties as
  required.

• The ideal candidate for the United
  Nations Regional Service Centre at Entebbe (RSCE) Telecommunications
  Officer job placement should hold an advanced university degree (Master’s
  degree or equivalent) in telecommunications engineering, information
  systems or related field is required. A first-level university degree in
  combination with two (2) years qualifying experience may be accepted in
  lieu of the advanced university degree. Certification in ITIL Foundation
  is desirable.
• At least seven (7) years of
  progressively responsible experience in telecommunications, information
  systems or related area, of which three (3) years should have been in the
  public/private sector, functioning at the management level, with sound
  knowledge of international ICT and service management practices and
  regulations, is required. Four (4) years field experience in United
  Nations common system field operations, inclusive of Peacekeeping and
  Special Political Missions, UN Agencies, Funds and Programmes, is
  desirable.
• Experience in carrying out
  administrative functions of a Unit/Section, which would include
  preparation of budget/cost estimates, reporting on budget/programme
  performance, procurement of goods and services along with contract
  management, and the recruitment of staff and performance monitoring, is
  desirable.
• Experience in a shared service centre or
  operations is desirable.
• Languages: fluency in English (both oral and
  written) is required.

• Professionalism: Knowledge of the management, design,
  implementation and maintenance of complex information and
  telecommunications systems and services; ability to organize and manage
  diverse and cross-functional groups, across geographically dispersed
  locations, for large-scale regional and, where applicable, inter-mission
  projects in conflict and post conflict areas; ability to develop and
  oversee large centralized or decentralized institutional systems and
  services; conceptual and strategic analytical capacity to understand
  information and telecommunications systems, service management processes
  and business operational issues so as to thoroughly analyze and evaluate
  critical systems matters; ability to integrate knowledge with broader
  operational objectives; ability to improve processes and approaches;
  demonstrates adaptability to changing priorities; knowledge of
  organization’s ICT and telecommunications strategy as it relates to user
  area(s); strong negotiating skills and ability to influence others to
  reach agreement on difficult issues. Shows pride in work and in
  achievements; demonstrates professional competence and mastery of subject
  matter; is conscientious and efficient in meeting commitments, observing
  deadlines and achieving results; is motivated by professional rather than
  personal concerns; shows persistence when faced with difficult problems or
  challenges; remains calm in stressful situations. Takes responsibility for
  incorporating gender perspectives and ensuring the equal participation of
  women and men in all areas of work.
• Planning & Organizing: Develops clear goals that are
  consistent with agreed strategies; identifies priority activities and
  assignments; adjusts priorities as required; allocates appropriate amount
  of time and resources for completing work; foresees risks and allows for
  contingencies when planning; monitors and adjusts plans and actions as
  necessary; uses time efficiently.
• Client Orientation: Considers all those to whom services
  are provided to be “clients” and seeks to see things from clients’ point
  of view; establishes and maintains productive partnerships with clients by
  gaining their trust and respect; identifies clients’ needs and matches
  them to appropriate solutions; monitors ongoing developments inside and
  outside the clients’ environment to keep informed and anticipate problems;
  keeps clients informed of progress or setbacks in projects; meets timeline
  for delivery of products or services to client.
• Managing Performance: Delegates the appropriate
  responsibility, accountability and decision-making authority; Makes sure
  that roles, responsibilities and reporting lines are clear to each staff
  member; Accurately judges the amount of time and resources needed to
  accomplish a task and matches task to skills; Monitors progress against
  milestones and deadlines; Regularly discusses performance and provides
  feedback and coaching to staff; Encourages risk-taking and supports
  creativity and initiative; Actively supports the development and career
  aspirations of staff; Appraises performance fairly

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