Job Title: Optical Assistant (Intern)
Organisation: Med-Optics
Limited
Limited
Duty Station: Kampala,
Uganda
Uganda
Reports to:
Service Centre Head
Service Centre Head
About US:
Med-Optics Limited,
is a private company that was established in 2002 to provide a high standard of
quality eye health services. Over the last 17 years, Med-Optics has established
itself as a preferred provider of quality, investigative Optometry Services in
Uganda. Our Customers can always be assured of quality eye health with
attention to detail and follow-up to ensure customer satisfaction.
is a private company that was established in 2002 to provide a high standard of
quality eye health services. Over the last 17 years, Med-Optics has established
itself as a preferred provider of quality, investigative Optometry Services in
Uganda. Our Customers can always be assured of quality eye health with
attention to detail and follow-up to ensure customer satisfaction.
Job Summary: The
Optical Assistant (Intern) will act as the first point of contact for at the
Service Centre, perform responsibilities related to welcoming customers,
assessing needs, completing client records, scheduling appointments, marketing
and selling products and ensure prompt follow up on customers’ orders. Build a
strong understanding of customer service and the product range to enable
customers receive a comprehensive tailored service in line with Med-Optics
guidelines and strategic objectives.
Optical Assistant (Intern) will act as the first point of contact for at the
Service Centre, perform responsibilities related to welcoming customers,
assessing needs, completing client records, scheduling appointments, marketing
and selling products and ensure prompt follow up on customers’ orders. Build a
strong understanding of customer service and the product range to enable
customers receive a comprehensive tailored service in line with Med-Optics
guidelines and strategic objectives.
Key Duties and Responsibilities:
- Build a strong working knowledge of all the company range of
products including and not limited to lenses and frames to suit differing
lifestyles, including the ability to explain product benefits in everyday
terms. - Perform on-going customer service/patient care: Answer telephone
calls professionally and with a “smile” ready to serve them. Document
conversations as needed. - Complete daily checklist on time and accurately.
- Receive customers upon arrival, conduct prescreening for customers
e.g. record their Bio data, auto refraction tests, visual filed tests,
etc. and schedule their appointments with the Optometrist in line with
company guidelines. - Plan and make appointments for Optometrists to help them stay on
schedule and notify them when they or the customers are running late. - Go through check-out processes with customers upon completion.
Schedule for future appointments and inquire about any overdue charges.
Answer any questions customers have. Make reminder calls for the next
appointment through i.e. SMS, email, telephone calls etc. - Prepare, Record and make entries for any insurance information in
line with set specific insurance company guidelines. - Make customers feel comfortable, at ease and welcome by engaging
them and/or parent/guardian and maintaining a clean and neat work area. - Perform general office duties, such as document preparation,
scanning, mailing, and filing. - Complete other tasks as necessary to ensure the smooth running of
the practice.
Qualifications, Skills and Experience:
- The ideal candidate for the Med-Optics Limited Optical Assistant
(Intern)job placement must hold a relevant discipline from an accredited
university/ institution - Knowledge of Microsoft Office applications
- Knowledge of the product (Trends of frame styles) an added
advantage. - Good communication skills: verbal, listening, interpersonal
- Proficient in use of Microsoft Office
- Strong organizational skills with ability to multi-task
- Accuracy with strong attention to detail
- Problem-solving skills
- Time management and prioritization skills
- Ability to maintain professional demeanor and appearance
- Strong patient care/customer service orientation with ability to
demonstrate care and patience - Positive attitude with ability to work independently and in a team
setting - Flexibility with ability to adapt to change.
How to Apply:
All suitably
qualified and interested persons should submit their application with a cover
letter and an updated CV with three suitable referees with their telephone
contacts, by email only to;
qualified and interested persons should submit their application with a cover
letter and an updated CV with three suitable referees with their telephone
contacts, by email only to;
Human Resource
Manager,
Manager,
Med-Optics Limited;
Email to: [email protected] (Please indicate the
role you are applying for in the subject line of your email)
role you are applying for in the subject line of your email)
Deadline: 12th March 2019
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