The Ugandan Jobline

• Build a strong working knowledge of all the company range of
  products including and not limited to lenses and frames to suit differing
  lifestyles, including the ability to explain product benefits in everyday
  terms.
• Perform on-going customer service/patient care: Answer telephone
  calls professionally and with a “smile” ready to serve them. Document
  conversations as needed.
• Complete daily checklist on time and accurately.
• Receive customers upon arrival, conduct prescreening for customers
  e.g. record their Bio data, auto refraction tests, visual filed tests,
  etc. and schedule their appointments with the Optometrist in line with
  company guidelines.
• Plan and make appointments for Optometrists to help them stay on
  schedule and notify them when they or the customers are running late.
• Go through check-out processes with customers upon completion.
  Schedule for future appointments and inquire about any overdue charges.
  Answer any questions customers have. Make reminder calls for the next
  appointment through i.e. SMS, email, telephone calls etc.
• Prepare, Record and make entries for any insurance information in
  line with set specific insurance company guidelines.
• Make customers feel comfortable, at ease and welcome by engaging
  them and/or parent/guardian and maintaining a clean and neat work area.
• Perform general office duties, such as document preparation,
  scanning, mailing, and filing.
• Complete other tasks as necessary to ensure the smooth running of
  the practice.

• The ideal candidate for the Med-Optics Limited Optical Assistant
  (Intern)job placement must hold a relevant discipline from an accredited
  university/ institution
• Knowledge of Microsoft Office applications
• Knowledge of the product (Trends of frame styles) an added
  advantage.
• Good communication skills: verbal, listening, interpersonal
• Proficient in use of Microsoft Office
• Strong organizational skills with ability to multi-task
• Accuracy with strong attention to detail
• Problem-solving skills
• Time management and prioritization skills
• Ability to maintain professional demeanor and appearance
• Strong patient care/customer service orientation with ability to
  demonstrate care and patience
• Positive attitude with ability to work independently and in a team
  setting
• Flexibility with ability to adapt to change.

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