Job Title: IT Support Officer
Organization: Umeme
Duty Station: Kampala,
Uganda
Uganda
Reports to: IT
Service Delivery Manager
Service Delivery Manager
About US:
Umeme is a public
company cross listed on both the Uganda Securities Exchange and the Nairobi
Securities Exchange with over 6,483 shareholders, including high value
international institutional investors. Umeme operates under a concession with a
structural monopoly in the distribution of electricity across Uganda, distributing
99% of electricity in Uganda through a single buyer model.
company cross listed on both the Uganda Securities Exchange and the Nairobi
Securities Exchange with over 6,483 shareholders, including high value
international institutional investors. Umeme operates under a concession with a
structural monopoly in the distribution of electricity across Uganda, distributing
99% of electricity in Uganda through a single buyer model.
Job Summary: The IT Support Officer will provide front
line IT support for UMEME computer users
line IT support for UMEME computer users
Key Duties and Responsibilities:
- Provide second line support services to UMEME IT users.
- Following up on open tickets and providing feedback to users
- Managing IT helpdesk reports and escalations
- Offer 1st line support for OICS Touchpay and ULTIMA
- Resolve user issues assigned by help desk, in a fast efficient
manner. - Configure new computers, and install software and hardware
components as required. - Report work completed to UMEME help desk, and escalates unsolved
issues. - Participate in IT projects, as required.
- Update software, patches it and version management.
- Deliver and maintain IT equipment, in Kampala and up country.
- Install Anti-virus and upgrades.
- Evaluate Software & Hardware
- General support duties and other tasks as required.
- On standby support for Call Centre and Work Management Centre ensure
that systems and applications are up and running. - Support Lugogo Offices in general, these include Stores, Planning,
Survey, AMR, Engineering, Safety, Security, CCD among others.
Qualifications, Skills and Experience:
- The ideal candidate for the Umeme IT Support Officer job vacancy
must hold a Degree in IT or its equivalent - At least two years’ experience in a similar support role.
- Honesty and Integrity
- Attention to detail
- Accuracy
- Customer Care Experience/Dealing with customers over the phone
- Experience of a help desk administration
- Good Communication skills both written and oral
How to Apply:
All suitably
qualified and interested candidates should first fill out their application
forms online, Click
Here and thereafter send their updated CVs
to: [email protected].
qualified and interested candidates should first fill out their application
forms online, Click
Here and thereafter send their updated CVs
to: [email protected].
Deadline: 15th February 2019 by 5:00 PM
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