Job Title: ICT Operations Support Officer
Organization: Umeme
Duty Station: Kampala,
Uganda
Uganda
Reports to: IT
Service Delivery Manager
Service Delivery Manager
About US:
Umeme is a public
company cross listed on both the Uganda Securities Exchange and the Nairobi
Securities Exchange with over 6,483 shareholders, including high value
international institutional investors. Umeme operates under a concession with a
structural monopoly in the distribution of electricity across Uganda,
distributing 99% of electricity in Uganda through a single buyer model.
company cross listed on both the Uganda Securities Exchange and the Nairobi
Securities Exchange with over 6,483 shareholders, including high value
international institutional investors. Umeme operates under a concession with a
structural monopoly in the distribution of electricity across Uganda,
distributing 99% of electricity in Uganda through a single buyer model.
Job Summary: The IT Operations Support Officer will provide
systems monitoring, post-paid bill printing and operational support for
billing.
systems monitoring, post-paid bill printing and operational support for
billing.
Key Duties and Responsibilities:
- Manage daily backup logs.
- Monitor daily server activity and escalate any issues accordingly.
- Support the end-to-end manual reading process, including readings
uploads and exception resolution. - Execute batch programs and housekeeping routines.
- Provide timely printing of invoices, statements and reports.
- Perform Helpdesk support tasks as directed.
- Perform any other duties as may be assigned from time to time.
Qualifications, Skills and Experience:
- The ideal candidate for the Umeme ICT Operations Support Officer job
vacancy must hold a Degree in IT or Computer Science - At least two years of work experience in an IT environment
- Honesty and Integrity
- Keen attention to detail
- Customer centric
- Flexible working hours and willingness to work shifts
How to Apply:
All suitably
qualified and interested candidates should first fill out their application
forms online, Click
Here and thereafter send their updated CVs
to: [email protected].
qualified and interested candidates should first fill out their application
forms online, Click
Here and thereafter send their updated CVs
to: [email protected].
Deadline: 15th February 2019 by 5:00 PM
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