Front Office Assistant Job Careers – Inter-University Council for East Africa (IUCEA)

Organization: Inter-University
Council for East Africa (IUCEA)
Duty Station: Kampala,
Reports to: Senior
Administrative Officer
About US:
The Inter-University
Council for East Africa (IUCEA) is a strategic institution of the East African
Community (EAC) responsible for coordinating the development of human resources
and research in the region.  IUCEA is
charged with a number of responsibilities among them being to coordinate
academic and research activities jointly undertaken by Partner states and
member university institutions.  The main
objectives of IUCEA are to (i) facilitate networking among universities in East
Africa, and with universities outside the region; (ii) provide a forum for
discussion on a wide range of academic and other matters relating to higher
education in East Africa; and (iii) facilitate maintenance of internationally
comparable education standards in East Africa so as to promote the region’s
global competitiveness in higher education.
Job Summary:  The Front Office Assistant will manage the
front office and helpdesk; receive and direct all incoming calls, visitors
appropriately and/or provide relevant information
Key Duties and Responsibilities: 
  • Receive and provide information to visitors and direct them
  • Handle and operate switchboard
  • Maintain incoming and outgoing telephone records
  • Answer and direct telephone calls
  • Maintain visitors register
  • Advise and direct delegates and participants on hotel accommodations
    and meeting venues
  • Actively participate in document preparations for IUCEA meetings and
    other activities
  • Perform any other duties as may be assigned by the supervisor from
    time to time
Key Performance Indicators:
  • Visitors feedback received
  • Incoming and outgoing telephone attended to in a timely manner
  • Front Office kept tidy at all times

Qualifications, Skills and Experience: 
  • The applicant must hold a Diploma in Office Management, Secretarial
    Studies, Public Relations or Office Administration
  • A Bachelor’s degree in related field is an added advantage
  • Training in ICT is an added advantage
  • At least four years of experience in managing a front office in a
    busy organization
  • Must be Customer focused, have excellent communication, listening
    skills, and ICT skills
  • Age Limit: Below
    55 years.
How to Apply:
All suitably
qualified and interested candidates should send their following application
letters should be accompanied with the following:
  • Certified copies of the applicants
    degree awards
  • Up to date and comprehensive Curriculum
  • Addresses of three referees, one of
    which should be the current immediate supervisor
  • Proof of nationality such as National ID
    or Biodata page of the passport.
Applications should
be marked “APPLICATION FOR THE POST OF ………..Title of Position….” in hard copy
(by hand or courier) addressed to:
The Executive
Council for East Africa
Plot M833, Kigobe
Kampala, Kyambogo
P.O. Box 7110,
Kampala, Uganda
Deadline: 7th March 2019
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