Job
Title: Digital
Financial Services (DFS) Supervisor
Title: Digital
Financial Services (DFS) Supervisor
Organisation: Opportunity
Bank
Bank
Duty Station: Kampala,
Uganda
Uganda
Reports to:
Digital Finance Solutions Manager
Digital Finance Solutions Manager
About US:
Opportunity Bank (U)
Ltd is a leading provider of microfinance services in Uganda with huge
expansion plans. The Bank is a member of the MyBucks SA group, a leading
FINTECH provider and Opportunity International, a global microfinance institution
serving over 3 Million in different countries.
Ltd is a leading provider of microfinance services in Uganda with huge
expansion plans. The Bank is a member of the MyBucks SA group, a leading
FINTECH provider and Opportunity International, a global microfinance institution
serving over 3 Million in different countries.
Job Summary: The Digital Financial Services (DFS)
Supervisor will devise and implement strategies to help increase usage and
enhance the customer’s digital experience. The candidate should have a solid e-banking
background with the core strength in business/ sales as well as Agency banking.
Her’ She should be experienced in creating and implementing the DFS strategy to
meet the objectives of the Bank.
Supervisor will devise and implement strategies to help increase usage and
enhance the customer’s digital experience. The candidate should have a solid e-banking
background with the core strength in business/ sales as well as Agency banking.
Her’ She should be experienced in creating and implementing the DFS strategy to
meet the objectives of the Bank.
Key Duties and Responsibilities:
- Overseeing the entire bank‘s digital financial service platforms
with direct over sight on the branches - Driving usage, numbers and income from the Digital financial
platforms both current and future. - Devising and establishing clear short— and long-term strategies for
increasing the numbers and usage on the digital platforms as well as
recommending innovative product / service enhancements. - Monthly and weekly reporting to line manager on all the digital
platforms with a close relationship to branches and regional managers. - Manage and develop key relationships with different stakeholders in
the Digital value chain while creating cost-efficient contracts. - Provide support and timely feedback on customer complaints relating
to all Digital financial services - Provide and advice on training programs and awareness to customers
in order to promote usage on all the digital financial platforms and
support the DFS strategy. - Select and implement suitable enhancements to the e-banking products
/ services and help optimize their strategic benefits - Monitor changes or advancements in technology to discover ways the
company can gain competitive advantage - Handle annual budget and ensure cost effectiveness
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s degree in a business-related
field or banking - One year of experience in role is an added advantage.
- Experience in implementation of a JFS strategy with sound
understanding of Agent banking and all bank related digital platforms - Hands-on experience with computer applications like Microsoft office
- Outstanding verbal and written communication skills.
- Ability to establish and maintain positive and effective work
relationships with co-workers, clients, members, providers and customers - Excellent organizational and leadership skills with clear
demonstration of creative sales and marketing skills - Proven and Solid e-banking background with core strength in business
sales.
How to Apply:
All suitably
qualified and interested candidates should send their signed application
letters together with their curriculum vitae to: The Human Resource Manager,
Opportunity Bank Uganda Limited, Plot 1259, Old Kira road, P.O. Box 33513,
Kampala. Uganda
qualified and interested candidates should send their signed application
letters together with their curriculum vitae to: The Human Resource Manager,
Opportunity Bank Uganda Limited, Plot 1259, Old Kira road, P.O. Box 33513,
Kampala. Uganda
Email
to: [email protected]
to: [email protected]
Deadline: 22nd February 2019
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