Customer Service Supervisor – BRAC Uganda Microfinance Ltd

Service Supervisor
Organisation: BRAC
Uganda Microfinance Ltd
Duty Station: 
Kampala, Uganda
Reports to: Manager
Customer Service, Communications, Marketing and Branding
About US:
BRAC Uganda
Microfinance Ltd is the largest Microfinance operating in Uganda covering
several districts through 149 networked branches targeting Micro, Small and
Medium Entrepreneurs of Uganda. BRAC boasts of promoting financial inclusion by
extending financial services to the un-served and underserved, now with over
212,000 borrowing clients, over 155Bn loan book with 98% recovery rate,
operationally and financially self sustaining.
Key Duties and Responsibilities: 
  • The Customer Service Supervisor will be tasked with managing the
    development and performance of all Customer service activities of the
    Bank, plans staff work schedules with Manager Communications and Customer
    Service/ Head of Business Development and Strategy Human Resource
  • Direct the Customer Service team, and provide leadership towards the
    achievement of maximum Service satisfaction and growth in line with BRAC
    vision mission and values.
  • Establishing plans and strategies to expand the Bank’s customer,
    deposit base, credit portfolio and contribute to the development of
    training and educational programs for clients, sales support officers and
    sales executives.
  • Support project initiation and implementation of Bank projects
    management policy,
  • Support the development and implementation of BRAC Agent Banking
    Strategy and On-board and Manage Agents

Qualifications, Skills and Experience: 
  • The applicant for the BRAC Uganda Microfinance Ltd Customer Service
    Supervisor must hold a Bachelor’s Degree in Sales, Marketing, Finance and
  • Three years of progressive working experience 1 of which must be
    directly involved in customer service, sales and marketing in banking
    institutions or any other related business entity.
How to Apply:
All suitably qualified
and interested candidates must submit their application letters, Curriculum
Vita, all Scanned copies of academic /other supporting documents in one PDF
file. In total, there must only be a maximum of 3 attachments and send to addressed to the Head of Human Resource and Training, BRAC
Uganda Microfinance Limited.
Deadline: 15th February 2019
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