Job
Title: Agent
Banking Supervisor
Title: Agent
Banking Supervisor
Organisation: Opportunity
Bank
Bank
Duty Station: Kampala,
Uganda
Uganda
Reports to:
Digital Finance Solutions Manager
Digital Finance Solutions Manager
About US:
Opportunity Bank (U)
Ltd is a leading provider of microfinance services in Uganda with huge
expansion plans. The Bank is a member of the MyBucks SA group, a leading FINTECH
provider and Opportunity International, a global microfinance institution
serving over 3 Million in different countries.
Ltd is a leading provider of microfinance services in Uganda with huge
expansion plans. The Bank is a member of the MyBucks SA group, a leading FINTECH
provider and Opportunity International, a global microfinance institution
serving over 3 Million in different countries.
Job Summary: The
Agent Banking Supervisor will mainly manage the development and operation of
its Agent network to ensure that a high level of service is provided to its
customers.
Agent Banking Supervisor will mainly manage the development and operation of
its Agent network to ensure that a high level of service is provided to its
customers.
Key Duties and Responsibilities:
- Review and update the existing Agent network strategy and network
development KPIs to ensure that the development and expansion of the
network meets the needs of the business - Manage the development of the network against these KPIs and create
regular reports communicating progress made against these targets - Manage the selection and recruitment of new Agents to the network
- Manage the delivery of all training given to Agents and ensure that
the content and structure of Agent training courses are kept up to date - Review and update the Agent performance KPIs and manage the Agent
evaluation process to ensure that all Agents are delivering high levels of
customer service - Ensure that all Agents comply with all applicable operational
guidelines and identify, report and address any fraud that occurs within
the network - Put in place structures and procedures to receive and respond to
customer and staff feedback in regards to the performance of Agents - Ensure that all new initiatives aimed at the service, recruitment
and retention of customers are implemented across the Agent network
including new functionalities available through the in-house service and
marketing initiatives - Ensure that Agents have sufficient liquidity to meet customer needs
through the management of the liquidity forecasting and delivery
processes. Ensure that liquidity is delivered to Agents in a timely and
cost effective manner - Manage the activities of all third parties recruited by OBUL to
assist with the development and operation of the network - Manage the relationship between OBUL and the Agents and ensure that
Agents are motivated and contented in their work and ensure effective
communication between OBUL and Agents - Ensure that Agents are highly visible to customers and build a
strong brand within the market in conjunction with the OBUL brand. Ensure
that all customers and staff know the location of Agents in their area - Manage the Agent network expansion to ensure an effective
partnership with ALL stakeholders as they develop their Agent networks
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s degree from a reputable
University - Achievement orientated-Set and meet aggressive goals, overcome
obstacles and create a results- oriented environment. - Significant experience of developing and supervising a network of
Agents in a similar environment and be able to demonstrate previous
success in such a role. - Customer orientated – Embody a strong customer orientation and seek
new and better ways to serve customers - A Good Communicator- Communicate well, both verbally and in writing.
Effectively convey and share information with others
How to Apply:
All suitably
qualified and interested candidates should send their signed application
letters together with their curriculum vitae to: The Human Resource Manager,
Opportunity Bank Uganda Limited, Plot 1259, Old Kiira road, P.O. Box 33513,
Kampala. Uganda
qualified and interested candidates should send their signed application
letters together with their curriculum vitae to: The Human Resource Manager,
Opportunity Bank Uganda Limited, Plot 1259, Old Kiira road, P.O. Box 33513,
Kampala. Uganda
Email
to: [email protected]
to: [email protected]
Deadline: 22nd February 2019
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