Organisation: Roofings Group
Duty Station:
Kampala, Uganda
Kampala, Uganda
About US:
Roofings Group
is the leading steel manufacturing company of high quality steel capable of
supplying over 350,000 metric tons per annum to both local and export market
within the region.
is the leading steel manufacturing company of high quality steel capable of
supplying over 350,000 metric tons per annum to both local and export market
within the region.
Job Summary: The Customer Care Agent (French, Kiswahili
& English) will provide high quality customer service to both internal and
external customers of Roofings Group.
& English) will provide high quality customer service to both internal and
external customers of Roofings Group.
Key Duties and Responsibilities:
- The Customer Care Agent will warmly attend to and respond to inbound
calls. - Technically support in resolving pulse queries.
- Ensure monitory outbound calls to clients for service follow-up.
- Update the existing databases with changes and the status of each
customer/ prospective customer. - Own the resolution of customer queries
- Responsible for implementing an execution plan
- Receiving all inbound calls
- Daily spot checks of MIS platform and manual update where necessary.
- Resolving customer related queries.
- Identification of sales leads.
- Informing clients about contact centers and on ongoing promotions.
- Perform any other duties as may be assigned by the supervisor.
Qualifications, Skills and Experience:
- The applicants for the Roofings Group Customer Care Agent vacancies
should hold Diplomas or preferably University Degrees - Proficiency in French, Kiswahili
& French. - At least two years in a related field.
- The customer care agent should be a dynamic professional who is
passionate about what he/she does. - Highly organized and detail oriented.
- Excellent oral and written communication skills
- Able to sort through extensive information quickly
- Computer literate.
- Telephone etiquette
- Problem solving skills.
- Good at multi- tasking
- Aptitude for learning new IT systems/ applications.
How to Apply:
All candidates
should send their applications accompanied by relevant academic testimonials,
curriculum vitae with names and contact details of three (3) referees online to
[email protected] or hand delivered to the address below:
should send their applications accompanied by relevant academic testimonials,
curriculum vitae with names and contact details of three (3) referees online to
[email protected] or hand delivered to the address below:
Human Resources
Manager,
Manager,
Roofings Limited,
Plot 126 Lubowa
Estate Entebbe,
Estate Entebbe,
P. O. Box 7169
Kampala. Uganda
Kampala. Uganda
Deadline: 15th February 2019
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