UN Telecommunications Assistant Job Careers – United Nations Regional Service Centre Entebbe (RSCE)

Organization: United
Nations Regional Service Centre Entebbe (RSCE)
Duty Station: Entebbe,
Job Opening Number: RSCE/GJO/TA-BRM/002/01-2019
Reports to: Regional
Business Relationship Management Officer
Job Grade: GS-5
About RSCE:
The Regional Service
Centre Steering Committee is the decision-making body for RSCE, in compliance
with General Assembly resolutions, United Nations Secretariat rules and
regulations, strategic guidance from United Nations Headquarters and oversight
bodies. The Steering Committee consults with the Global Field Support Strategy
Implementation Coordination Team, as required.
The Regional Service
Centre, as approved by the Member States, is owned, managed and staffed by the
regional missions it serves. This framework reinforces the existing missions’
chain of command structures and lines of authority in a manner that does not
create an additional layer between Headquarters and the regional missions. It
also ensures that staffing for RSC.
Key Duties and Responsibilities:  Within
delegated authority, the Telecommunications Assistant will carry out the
following duties:
Relationship Management Functions:
  • Analyzes and reviews possibilities for the development of technology
    solutions towards improvement of business processes.
  • Helps to drive innovation by assisting in the shaping of demand for
    technologies that increase business/mission value, effectiveness and
  • Assists in carrying out Strengths, Weaknesses, Opportunities and
    Threats (SWOT), value proposition and other analyses to identify opportunities
    for improvements to business processes and procedures, leveraging
  • Assists in the facilitation and management of cross functional teams
    to help identify challenges and needs of key stakeholders.
  • Expertise in cross-functional technologies including the following
    is essential.
  • Assists with analytical tasks related to the Satellite equipment
  • Monitors satellite link performance.
  • Performs fault diagnosis and repair.
  • Maintains earth-station records and documentation.
  • Undertakes spare parts tracking.
Wide Area Network
Operations (WAN):
  • Monitors transmission performance of all local and remote network
    nodes at the link and at the I/O levels. Coordinates with leased line
    carrier and/or remote site technical support staff, service restoration
    during facility failures.
  • Maintains Network Control Center/Network Operations Center records
    and Wide Area Network documentation.
Local Area Network
Operations (LAN):
  • Monitors the performance of the LAN, Metropolitan Area Network (MAN)
    and high-speed Internet access facilities. Assists in the implementation
    of ad-hoc LAN support requirements with departmental focal points.
    Provides remote operations and maintenance service and advanced technical
    support for access routers on the Wide Area Network. Maintains LAN and MAN
    equipment inventory. Prepares and revises network diagrams and network
Conference Services:
  • Installs, configures and tests audio, video conference and desktop
    video conference hardware/software using available communication and
    network connectivity.
  • Assists in meetings’ preparation by preparing and configuring
    conference hardware and software and operates equipment during
  • Provides support and training for new users of conference systems.
  • Researches and evaluates new conference and collaboration products
    ensuring compatibility with current operational standards and growth for
    future needs.

Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations Regional Service Centre
    at Entebbe (RSCE) Telecommunications Assistant job placement should hold a
    High school diploma or recognized equivalent. Certifications
    in ICT Management or Business, with certifications in ITIL, PR1NCE2/PMP,
    BRMP, COBIT, TOGAF are highly desirable.
  • A minimum of five (5) years progressively responsible experience
    within an ICT or Technology organization is required, preferably with
    experience in the field of Client Services, Strategic Planning, Service
    Management, Relationship Management.
  • Experience working within an international organization or
    non-governmental organization – in a conflict or post-conflict setting is
  • Working experience in a multicultural and/or international work
    environment is desirable.
  • Valid national driving license is desirable
  • Knowledge of Innovation Management is desirable.
  • Business Process Mapping know-how is desirable.
  • Strong Computer literacy in Microsoft 0365 Applications is highly
  • Facilitation and management of Communities of Practice using
    collaboration software (0365) is highly desirable.
  • Languages: fluency in oral and written English is required.
  • Professionalism:
    Shows pride in work and in achievements; demonstrates professional
    competence and mastery of subject matter; is conscientious and efficient
    in meeting commitments, observing deadlines and achieving results; is
    motivated by professional rather than personal concerns; shows persistence
    when faced with difficult problems or challenges; remains calm in
    stressful situations.
  • Communication:
    Speaks and writes clearly and effectively; Listens to others, correctly
    interprets messages from others and responds appropriately; Asks questions
    to clarity and exhibits interest in having two-way communication; Tailors
    language, tone, style and format to match the audience; Demonstrates
    openness in sharing information and keeping people informed.
  • Client Orientation:
    Considers all those to whom services are provided to be “clients” and
    seeks to see things from clients’ point of view; Establishes and maintains
    productive partnerships with clients by gaining their trust and respect;
    Identifies clients’ needs and matches them to appropriate solutions;
    Monitors ongoing developments inside and outside the clients’ environment
    to keep informed and anticipate problems; Keeps clients informed of
    progress or setbacks in projects; Meets timeline for delivery of products
    or services to client.
  • Creativity:
    Actively seeks to improve programs or services; Offers new and different
    options to solve problems or meet client needs; Promotes and persuades
    others to consider new ideas; Takes calculated risks on new and unusual
    ideas; thinks “outside the box”; Takes an interest in new ideas
    and new ways of doing things; Is not bound by current thinking or traditional
NB: The
United Nations does not charge a fee at any stage of the recruitment process
(Application, interview meeting, processing, or training). The United Nations
does not concern itself with information on applicants’ bank accounts.
How to Apply:
All suitably
qualified and interested Ugandan candidates should send their applications with
the following documents:
  • The United Nations Personal History form
    (P-11), Download Here;
    This should be signed
  • Proof of required academic certificates
    i.e. Academic Certificate(s) and/or High School/Secondary Diplomas
  • Latest performance evaluation reports /
The applicants with
the completed documents are strongly encouraged to apply via e-mail and must
include the Vacancy Announcement Number (check beginning of this advert) and
Job Title to: rsce2-recruitment@un.org
Deadline: 23rd February 2019
For more of the
latest jobs, please visit http://www.theugandanjobline.com or
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