Several Customer Service Representative Intern Job Opportunities – Fenix International

Title:         Customer Service Representative
Organisation: Fenix
Duty Station: Kampala,
About US:
Fenix International
is a next-generation energy company. Our mission is to transform our customers’
quality of life through disruptive innovation in energy and financial services.
To date, Fenix has sold over 300,000 Solar Home Systems in Uganda and Zambia,
bringing clean, reliable power for lights, phones, radios, TV and much more to
over 1,500,000 people.
Job Summary:  The Customer Service Representative Interns
are at the forefront of providing world class customer service to our ReadyPay
customer across Uganda. As the main point of contact, the role is to deal with
and help resolve any customer complaints while giving the best possible
customer experience as well as going beyond their call of duty when required.
Key Duties and Responsibilities: 
Creating a Positive
Customer Experience
  • Receiving customers and treat them with respect and dignity
  • Receive incoming calls from Fenix customers
  • Be empathetic and compassionate while dealing and managing customers
  • Educate and emphasis to customers about the finance agreement they
    are signing and the commitment they are making with Fenix.
  • Exercise patience with customers and make sure to follow up on all
    customer issues until they are fully resolved.
  • Make courtesy calls to Fenix customers as may be required.
  • Endeavor to give all Fenix customers great end to end customer
  • Relationship management to increase client retention
  • Always enter accurate and honest information into the Fenix data
  • Capture data of high quality that can be used to better serve our
Product Knowledge
  • Learn all product details, specifications, prices, and capabilities
    so as to be equipped with all product information.
  • Always provide accurate product information to customers and never
    oversell or lie to customers about our product capabilities.
  • Demonstrate the ability to diagnose and resolve technical issues
    with ReadyPay and other Accessories
  • Should be able to demonstrate an in-depth understanding of the
    customer finance agreement
  • Take initiative to continuously improve your product knowledge and
    soft customer service skills to better serve our customers and develop
    your career.
Administrative and
Team Building
  • Escalate unresolved issues or questions to your immediate
  • Support in building Fenix conducive environment for both internal
    and external customers
  • Provide ideas, feedback and contributions to Fenix Strategy on how
    to improve the customer experience
  • Any other duties as may be assigned from time to time
Assist in Sales /
Cross Selling
  • Through creating good rapport with existing customers, he/she should
    be able to identify new sales leads and communicate to the sales team
  • Cross selling to existing customers

Qualifications, Skills and Experience: 
  • The ideal candidate must hold a Degree or diploma in a relevant
    field from a recognized institution
  • One to two years of work or internship experience serving people in
    a rural community based setting
  • Should be fluent in at least 3 or more local languages including
  • Conversant with use of computers
  • Very good interpersonal skills
  • Should demonstrate both verbal and written communication skills
  • Ability to speak three (3) local languages  
Desired Skills
  • Ability to work in teams or independently
  • Critical thinking skills (ability to think outside the box)
  • Good problem solving skills (solutions oriented)
  • Good influencing and negotiation skills
  • Flexibility with ability to work under pressure to meet deadlines
  • Willingness and desire to learn new ideas
  • Knowledge of French and Portuguese is definitely a strong plus.
How to Apply:
All candidates are
strongly encouraged to Apply Online at the web link below.
Deadline: 25th January 2019
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