Information Technology Officer US Non-profit Careers – International Rescue Committee (IRC)

Technology Officer
Organization: International
Rescue Committee (IRC)
Duty Station: 
About US:
The International
Rescue Committee helps people whose lives and livelihoods are shattered by
conflict and disaster to survive, recover, and gain control of their future. It
was created by Albert Einstein more than 80 years and has been working in
Uganda since 1998. It has particularly working in the conflict zones where tens
of thousands of people have been kills and over 1.6 million displaced.
Following a peace agreement in 2006, Ugandans are returning home and looking to
rebuild their lives. The IRC is there to protect women and children from
violence and exploitation by fostering a safe environment and encouraging
education, and is supporting farmers and small businesses, and helping
communities promote peace and long-term development.
Job Summary:   The Information Technology Officer will be
tasked with facilitating the installation and configuration of IT
infrastructure, staff training and operations of IT activities in IRC Kyaka 2
office. The IT Officer will offer 1st, 2nd and selected 3rd level support to the
Country Program IT team and work closely with the IT Manager, and on request
with Field Manager, DDO and Regional ICT Director and all program sectors to
ensure proper ICT function and support.
Key Duties and Responsibilities: 
IT Support –
Provide Level 1 and Level 2 Support
  • Work with end-users, IT Manager and Service Desk on resolving Level
    1 issues in the office.
  • Resolve or escalate Level 2 and Level 3 issues on request to
    appropriate internal or external resource (regional/international IT,
    management, and vendor) as necessary.
  • Liaise with various in country Internet Service Providers for the
    purpose of improving the information delivery services and resolving any
    breakdown in internet service provision.
  • Ensure that antivirus programs on each machine are updated with
    Sophos regularly.
  • Work with Helpdesk to create email addresses, update mailing lists,
    and keep proper tracking of email addresses.
Configuration and maintenance:
  • Provide systems administrative support to the Servers, Windows server
    2016 operating system, Domain and essential network services.
  • Desktop/laptop hardware and software, and peripherals, using IRC
    standard Windows 10 operating system image.
  • Ensure SUN 4.4.2 and QA BI is properly installed and functional on
    all Finance departmental computers in the office.
  • Local Area Network, wireless network, peer-to-peer or client server
    architecture, as appropriate.
  • Liaise with various in country Internet Service Providers (ISP) for
    the purpose of improving the Internet service provision and resolving any
    breakdown in service.
  • Provide monitoring reports with information on condition of networks
    and ISPs to the IT Manager to assist with timely upgrades and necessary
  • Work closely with suppliers to install and maintain power backup
    inverter systems. Recommend battery replacements and upgrades of the
    inverter systems to ensure business continuity at the office.
Maintenance, Repair
& Security:
  • Perform preventative maintenance on all IRC computers and network
  • Ensure that server backup is done on regular basis and that staff
    are reminded to do back up before their computers are sent out for
    repairs. Ensure data security backups and protection of the LAN against
    data corruption and intrusion.
  • Work with the IT Manager to update and maintain network
    documentation to include but not limited to IP address, system access,
    email creation system, upgrades and changes to original network, etc.
  • Diagnose hardware and software faults by questioning clients
    patiently about a problem and explaining the procedures to them.
  • Raise awareness about email spams and phishing attempts from
    external threats to staff by encouraging staff to attend short information
    security trainings provided by the organization.
  • Closely collaborate with International and HQ IT team on helpdesk,
    connectivity and other in country and global IRC IT projects.
  • Provide technical input and support to the Office Local Area
    Network. Ensure proper record keeping of breakdowns, problems and
    maintenance carried out.
  • Any other IT related tasks assigned by the supervisor, IT Manager or
    Regional IT team to accomplish the overall organizational goals.
Evaluation, & Testing:
  • Provide regular user and support staff training, including training
    on basic care and maintenance of computers and equipment for users which
    include training IRC staff and guests on the safe handling and general
    operation of computers and accessories and ensure that all IRC staff are
    in compliance with IT policies and procedures.
  • Research and suggest new technology as required by Regional and HQ
  • Prepare and submit regular weekly, monthly and trip reports that
    provide sufficient detail for HQ to understand the country office’s
    computer environment, needs, IT staff availability and skill levels and
    future plans.
IT Asset Management
  • Keep an up-to-date ICT asset register by performing monthly asset
    verifications for all IT assets in the office including Software &
    licenses (Box, WebEx and Cyberoam FWs).
  • Create and maintain IRC computer software/hardware inventory
    ensuring accuracy.
Policies &
  • Implement available plans for repair of dysfunctional laptops,
    desktop computers, photocopiers, printers, etc.
  • Implement appropriate protocols for regular maintenance of all IRC
    computer related equipment.
  • Implement local IT Policy for IRC Uganda in coordination with IT
    manager, DDO and Regional IT support team.

Qualifications, Skills and Experience: 
  • The applicant for the International Rescue Committee (IRC)
    Information Technology Assistant job must hold a Bachelor’s Degree in
    Computer Science or equivalent technical work experience.
  • CCNA course desired, MCSE or equivalent experience is a plus.
  • At least 3-4 years of experience in IT profession
  • Experience installing, configuring and managing both wired and wireless
    LAN, and firewalls. Experience in working with Unifi Aps, Cyberoam FWs is
    an added advantage.
  • Experience in working and installation of VMware virtualization
  • Computer imaging skills required.
  • Outlook experience required.
  • Excellent communication and interpersonal skills required.
  • Customer/Client service experience.
  • Able to work independently within a team environment.
  • Ability to multi-task.
  • Team spirit and problem solving abilities.
  • Strong sense of personal integrity.
  • Keen attention to detail.
How to Apply:
All suitably
qualified and interested candidates should send updated CVs, cover letters and
filled application form, download
, clearly indicating “IT Officer – Kyaka II” as the subject to: (The Human Resource and Administration department,
International Rescue Committee)
Deadline: 31st January 2019
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