The Ugandan Jobline

• Work with end-users, IT Manager and Service Desk on resolving Level
  1 issues in the office.
• Resolve or escalate Level 2 and Level 3 issues on request to
  appropriate internal or external resource (regional/international IT,
  management, and vendor) as necessary.
• Liaise with various in country Internet Service Providers for the
  purpose of improving the information delivery services and resolving any
  breakdown in internet service provision.
• Ensure that antivirus programs on each machine are updated with
  Sophos regularly.
• Work with Helpdesk to create email addresses, update mailing lists,
  and keep proper tracking of email addresses.

• Provide systems administrative support to the Servers, Windows server
  2016 operating system, Domain and essential network services.
• Desktop/laptop hardware and software, and peripherals, using IRC
  standard Windows 10 operating system image.
• Ensure SUN 4.4.2 and QA BI is properly installed and functional on
  all Finance departmental computers in the office.
• Local Area Network, wireless network, peer-to-peer or client server
  architecture, as appropriate.
• Liaise with various in country Internet Service Providers (ISP) for
  the purpose of improving the Internet service provision and resolving any
  breakdown in service.
• Provide monitoring reports with information on condition of networks
  and ISPs to the IT Manager to assist with timely upgrades and necessary
  changes.
• Work closely with suppliers to install and maintain power backup
  inverter systems. Recommend battery replacements and upgrades of the
  inverter systems to ensure business continuity at the office.

• Perform preventative maintenance on all IRC computers and network
  resources.
• Ensure that server backup is done on regular basis and that staff
  are reminded to do back up before their computers are sent out for
  repairs. Ensure data security backups and protection of the LAN against
  data corruption and intrusion.
• Work with the IT Manager to update and maintain network
  documentation to include but not limited to IP address, system access,
  email creation system, upgrades and changes to original network, etc.
• Diagnose hardware and software faults by questioning clients
  patiently about a problem and explaining the procedures to them.
• Raise awareness about email spams and phishing attempts from
  external threats to staff by encouraging staff to attend short information
  security trainings provided by the organization.
• Closely collaborate with International and HQ IT team on helpdesk,
  connectivity and other in country and global IRC IT projects.
• Provide technical input and support to the Office Local Area
  Network. Ensure proper record keeping of breakdowns, problems and
  maintenance carried out.
• Any other IT related tasks assigned by the supervisor, IT Manager or
  Regional IT team to accomplish the overall organizational goals.

• Provide regular user and support staff training, including training
  on basic care and maintenance of computers and equipment for users which
  include training IRC staff and guests on the safe handling and general
  operation of computers and accessories and ensure that all IRC staff are
  in compliance with IT policies and procedures.
• Research and suggest new technology as required by Regional and HQ
  IT.
• Prepare and submit regular weekly, monthly and trip reports that
  provide sufficient detail for HQ to understand the country office’s
  computer environment, needs, IT staff availability and skill levels and
  future plans.

• Keep an up-to-date ICT asset register by performing monthly asset
  verifications for all IT assets in the office including Software &
  licenses (Box, WebEx and Cyberoam FWs).
• Create and maintain IRC computer software/hardware inventory
  ensuring accuracy.

• Implement available plans for repair of dysfunctional laptops,
  desktop computers, photocopiers, printers, etc.
• Implement appropriate protocols for regular maintenance of all IRC
  computer related equipment.
• Implement local IT Policy for IRC Uganda in coordination with IT
  manager, DDO and Regional IT support team.

• The applicant for the International Rescue Committee (IRC)
  Information Technology Assistant job must hold a Bachelor’s Degree in
  Computer Science or equivalent technical work experience.
• CCNA course desired, MCSE or equivalent experience is a plus.
• At least 3-4 years of experience in IT profession
• Experience installing, configuring and managing both wired and wireless
  LAN, and firewalls. Experience in working with Unifi Aps, Cyberoam FWs is
  an added advantage.
• Experience in working and installation of VMware virtualization
  technology.
• Computer imaging skills required.
• Outlook experience required.
• Excellent communication and interpersonal skills required.
• Customer/Client service experience.
• Able to work independently within a team environment.
• Ability to multi-task.
• Team spirit and problem solving abilities.
• Strong sense of personal integrity.
• Keen attention to detail.

Related Jobs