Head of Information Technology Job Placement – Opportunity Bank

of Information Technology
Organisation: Opportunity
Duty Station: Kampala,
About US:
Opportunity Bank (U)
Ltd is a leading provider of microfinance services in Uganda with huge
expansion plans. The Bank is a member of the MyBucks SA group, a leading
FINTECH provider and Opportunity International, a global microfinance
institution serving over 3 Million in different countries.
Job Summary:  The Head of Information Technology is
responsible for providing strategic vision and operational IT leadership for
Information Technology Department and be accountable for directing, planning,
organizing, and controlling all IT Functions. In addition, the role is responsible
for sound technical leadership in all aspects of the Bank business, driving and
overseeing the implementation of new IT systems and projects, including
management of staff and projects in accordance with the Bank’s policies,
procedures and standards. Strategic thinking and strong business acumen are
essential in this position, we expect you to be well-versed in current
technological trends and familiar with a variety of business concepts. The Head
of IT is a member of the Executive Committee/EXCO of management and also
represents the Bank on external forums as directed by EXCO.
Key Duties and Responsibilities: 
Development and Implementation:
Formulate the
Banks’s IT strategy in response to business needs, recommend appropriate and
cost-effective technical solutions and establish budgetary and risk
implications including documentation and security of all IT systems in line
with the ICT trends and IT governance standards. Specifically;
  • Select and implement suitable technology
    to streamline all internal operations and help optimize their strategic
  • Design and customize technological
    systems and platforms to improve customer experience
  • Monitor changes or advancements in
    technology to discover ways the company can gain competitive advantage
  • Analyze the costs, value and risks of
    information technology to advise management and suggest actions
  • Audit systems and assess their outcomes
  • Set objectives and strategies for the
    ICT and innovations Department Leadership:
  • Foster an environment encouraging
    further development of subordinates’ skills through formal
    training/schooling or on the job training.
  • Mentors employees in business process,
    technology and associated skill sets
  • Meets with managers and staff to
    determine impact of proposed changes in hardware or software on computer
    operations and services to end users.
  • Meets with managers to discuss mentoring
    and management strategies, progress of work, resolve problems and ensure
    that standards for quality and quantity of work are met
  • Work with IT Unit leaders to establish
    employee development plans including formal training and contingency
  • Meet with peers and their key personnel
    relative to the successful delivery of the Bank’s goals, objectives and
  • Manages training for the subordinate
    departments ensuring adequate levels of proficiency are developed and
Departmental Work
Plan Development, Implementation and Monitoring:
Develop the annual business technology work
plan and budgets and set benchmarks for the implementation, monitoring and
evaluation of the planned projects against set targets to support and advance
business goals and initiatives of the Bank.
ICT Project
Management & Monitoring:
the business requirements of all departments to determine their technology
needs, design, develop, implement and coordinate systems, policies and
procedures and plan the implementation of new systems and provide guidance to
IT professionals and other staff within the organization.
  • Ensure customer service is timely and
    accurate on a daily basis
  • Recruit, train and support help desk
    representatives and technicians
  • Establish best practices through the
    entire technical support process
  • Develop daily, weekly and monthly
    reports on help desk team’s productivity
Budgeting/Planning: Handle annual budget and ensure cost
effectiveness during and after the budget period, control budget on a regular
basis and report expenditure regularly for corrective action.
IT Operations and
Infrastructure Security:
  • Oversee all technology operations and evaluate
    them according to established goals
  • Devise and establish IT policies and
    systems to support the implementation of strategies set by upper
  • Identify the need for upgrades,
    configurations or new systems and report to upper management
  • Manage information technology and
    computer systems
  • Preserve assets, information security
    and control structures
  • Oversee data backup and system security
    operations (e.g. user authorization, firewalls)
  • Manage installations, upgrades and
    configurations of hardware and software Role

Qualifications, Skills and Experience: 
  • The applicant must hold a Bachelor’s
    degree in computer science, engineering or relevant field or related
    field. Master’s degree in information technology or a technology-related
    discipline preferred
  • Seven years of experience in any of the
    following areas; IT Security, Technical support, Systems Administration,
    Applications support, Electronic Banking/Channels Support, Programming.
  • Three years in senior management
    positions such as CTO, CIO, Head Technology in a vibrant technology firm,
    business or financial institution. Experience in the banking industry
    would be a distinct advantage.
  • Sound knowledge of technological trends
    to build strategy
  • Able to be a “big picture”
  • Goal-oriented and organized leadership,
    team building, and management skills
  • Encouraging to team and staff; able to
    mentor and lead, excellent verbal and written communication skills,
    in-depth understanding of the industry
  • Takes ownership of IT voice and vision,
    creative problem solver who thrives when presented with a challenge, able
    to analyze problems and strategize for better solutions
  • Hands-on experience on Infrastructure,
    IT Operations, and/or IT Development
  • Understanding of budgets,
    business-planning and controlling IT budget
  • Able to multitask, prioritize, and
    manage time efficiently
  • Able to build strong interpersonal
    relationships with other senior management throughout the company
How to Apply:
All suitably
qualified and interested candidates should send their signed application
letters together with their curriculum vitae to: The Human Resource Manager,
Opportunity Bank Uganda Limited, Plot 1259, Old Kira road, P.O. Box 33513,
Kampala. Uganda
Deadline: 14th January 2019
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latest jobs, please visit http://www.theugandanjobline.com or
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