The Ugandan Jobline

• The role holder will work collaboratively with the outsourced IT
  Team to achieve the following:
• Provide first point of IT support contact for all WIU staff,
  covering all hardware, software and associated peripherals.
• Deploy computers, technology, and associated peripherals including
  new installations and redeployment of existing equipment.
• Install and configure operating systems and software to agreed
  standards
• Manage the local area network and internet connection.
• Set up Email accounts for staff and solve password and access
  problems when they arise
• Recommend, source, install, and maintain network equipment such as
  firewalls, routers, and switches.
• Maintain existing equipment to standards, by performing upgrades,
  new installations, and carrying out routine procedures.
• Assist the Communications Department in maintaining the
  Organization’s website and Social media Accounts
• Assist in the compilation and maintenance of an accurate inventory
  of hardware and software, and ensuring that records are kept up-to-date
  within the service desk system.
• Ensure network security through installation of appropriate hardware
  and software, as well development of IT policies
• Support the Security Section in managing the surveillance software
  and hardware
• Troubleshoot technical issues to resolution and/or escalate to
  colleagues, suppliers, or partner organizations as required.
• Action all logged incidents and service requests in WIU’s designated
  service desk system, where necessary login on behalf of WIU staff.
• Expedite maintenance and the repair of hardware faults and software
  configuration problems, notifying or forwarding to the relevant suppliers
  in a timely manner.
• Work with colleagues to monitor performance of WIU systems, ensuring
  that issues are appropriately escalated and resolved.
• Provide technical assistance to project field staff and undertake technical
  project roles when required.
• Manage IT infrastructure improvement projects, including scheduling
  and budgeting.
• Demonstrate commitment to and promotion of a culture of service
  excellence and continual improvement within the IT Department.
• Maintain and develop excellent working relationships with key
  suppliers, conducting dealings in a professional and appropriate manner.
• Provide at all times a professional, courteous and rapid response to
  individual users.
• Supervise, train, and mentor junior staff members in all of the
  above.

• The ideal candidate for the Windle International Uganda (WIU) IT
  Officer job must hold a Bachelor’s Degree in Computer Science, information
  technology, or a related discipline from a recognized university
• Two to three years of relevant hands-on I.T/industry work
  experience.
• Experience in and understanding of NGO or INGO and specifically
  refugee operations would be an added advantage
• Relevant Microsoft certification.
• Excellent technical knowledge of PC/HP Hardware.
• Working technical knowledge of current protocols, operating systems,
  and standards
• Software and hardware troubleshooting.
• Windows desktop (7/8) and Windows Server (at least 2010) experience.
  
• Experience working and training on a variety of I.T subjects and
  applications.
• Excellent Writing and oral communication skills.
• Good research skills, including ability to identify and propose
  solutions to issues/crisis.
• Knowledge of Android technologies, Smart Phones, LAN and Wi-Fi
  configurations.
• Experience working within a fast-paced environment.
• A creative problem-solver

• Windle International is an equal opportunity employer; Females,
  minority groups and People with disabilities who qualify for any of the
  above vacancies are encouraged to apply.
• No canvassing or lobbying will be tolerated. Individuals found to
  have done so will immediately be disqualified and black listed.
• Only Shortlisted applicants will be contacted.

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