The Ugandan Jobline

• Maintain inventory of material and/or database of information, such
  as, computer related equipment, communications equipment, training
  material, etc;
• Maintain logs or archives of information, such as computer related
  logs, trouble tickets, directories, registries, data warehouses, reports,
  etc;
• Assist in the deployment/dissemination of standard material, such
  as, computer hardware and/or software, applications, programs,
  directories, telephony, database content, training material, etc;
• Assist in the maintenance of systems and equipment by carrying out
  routine tasks, such as backing up data, monitoring network and systems,
  servers and peripherals, running systems diagnostics, patch management and
  system optimization, removing viruses and bad data, ensuring that the
  generators are regularly serviced;
• Ensure compliance with corporate standards of deployed software on
  field staff computers
• Administer user access to systems and databases, monitor system and
  application usage;
• Assist in resolution of IT equipment, telecommunications and power
  problems at the field office by responding to queries, identifying and
  troubleshooting issues and where necessary forwarding unresolved issues to
  the appropriate person;
• Plan and supervise monthly food and cash distributions ensuring that
  appropriate IT systems and personnel are deployed to support the
  transfers;
• Maintain electronic documents, statistical databases and IT systems;
• Provide data analytics expertise, help colleagues to extract,
  analyze and report on information from various data sources in the field
  offices;
• Assist in training and support of users of technology and systems,
  such as beneficiary biometric verification, audio/videoconferences,
  meetings, databases, registries, LAN and WAN networks, etc;

• The ideal candidate for the United Nations UN World Food Programme
  (WFP) IT Operations Assistant job placement should hold a first university
  degree obtained from a recognised education institution in Information
  Technology or Computer Science or any IT related field;
• At least three years of experience supporting IT applications, LANs
  and WANs isrequired
• Fluency in both oral and written communication in English.
• Previous experience in supporting small IT offices and IT personnel
  will be an added advantage.
• Professional certification e.g. CCNA, MCSE are an added advantage
• Knowledge and experience of the area context (Arua, Gulu, Mbarara),
  knowledge of local language is an added advantage.
• Has experience resolving more complex technical issues.
• Has worked with head of units in defining requirements for
  functional area.
• Has experience with the application of client services standards to
  resolve or escalate clients’ service problems.

• Governance, Strategy and Architecture: Demonstrates awareness of overall IT
  governance structure and system architecture development to support the
  process and assist in design of interaction between systems.
• Change Implementation, Project management, Planning and
  Optimization: Has basic
  understanding of project management principles to provide basic estimates
  on timing, resource utilisation and costs to facilitate the project
  planning process.
• Technical Expertise: Continuously updates one’s own knowledge about new technologies and
  product modifications; Is sought out for advice/expertise and recognized
  internally as an important technical reference.
• Service Management: Understands and follows the established standards and protocols for
  service excellence within own domain to maintain quality of delivery and
  high levels of customer satisfaction.
• Client Management: Exhibits a detailed understanding of
  customers’ IT requests in order to effectively address and manage internal
  customers ‘needs. Identifies recurrent issues to propose long-term
  solutions.
• Procurement and Contract Management: Assists in the technology selection
  process by collating information on vendors and/or products for evaluation
  against criteria.

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