UN IT Operations Assistant Job Careers – United Nations World Food Programme (WFP)

Operations Assistant
Organization: United
Nations World Food Programme (WFP)
Duty Station: 
About US:
The UN World Food
Programme (WFP) is the United Nations frontline agency against world hunger. It
is the largest and longest serving humanitarian agency in Uganda. Currently WFP
focuses on three priority areas: Saving lives in Emergencies; Building
Resilience through Predictable Safety Nets; Improving Nutrition &
Mother-and Child Health; and Supporting Small Holder Farmers to Access Markets.
WFP has operations in various parts of the Country.
Job Summary:   The IT Operations Assistant will ensure that
the overall setup of IT systems and equipment at Food Distribution Points (FDP)
during the pilot and food/cash distribution cycles are functional and that any
technical issues are resolved as soon as possible.
Key Duties and Responsibilities: 
  • Maintain inventory of material and/or database of information, such
    as, computer related equipment, communications equipment, training
    material, etc;
  • Maintain logs or archives of information, such as computer related
    logs, trouble tickets, directories, registries, data warehouses, reports,
  • Assist in the deployment/dissemination of standard material, such
    as, computer hardware and/or software, applications, programs,
    directories, telephony, database content, training material, etc;
  • Assist in the maintenance of systems and equipment by carrying out
    routine tasks, such as backing up data, monitoring network and systems,
    servers and peripherals, running systems diagnostics, patch management and
    system optimization, removing viruses and bad data, ensuring that the
    generators are regularly serviced;
  • Ensure compliance with corporate standards of deployed software on
    field staff computers
  • Administer user access to systems and databases, monitor system and
    application usage;
  • Assist in resolution of IT equipment, telecommunications and power
    problems at the field office by responding to queries, identifying and
    troubleshooting issues and where necessary forwarding unresolved issues to
    the appropriate person;
  • Plan and supervise monthly food and cash distributions ensuring that
    appropriate IT systems and personnel are deployed to support the
  • Maintain electronic documents, statistical databases and IT systems;
  • Provide data analytics expertise, help colleagues to extract,
    analyze and report on information from various data sources in the field
  • Assist in training and support of users of technology and systems,
    such as beneficiary biometric verification, audio/videoconferences,
    meetings, databases, registries, LAN and WAN networks, etc;
Perform other
related duties as assigned.

Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations UN World Food Programme
    (WFP) IT Operations Assistant job placement should hold a first university
    degree obtained from a recognised education institution in Information
    Technology or Computer Science or any IT related field;
  • At least three years of experience supporting IT applications, LANs
    and WANs isrequired
  • Fluency in both oral and written communication in English.
  • Previous experience in supporting small IT offices and IT personnel
    will be an added advantage.
  • Professional certification e.g. CCNA, MCSE are an added advantage
  • Knowledge and experience of the area context (Arua, Gulu, Mbarara),
    knowledge of local language is an added advantage.
  • Has experience resolving more complex technical issues.
  • Has worked with head of units in defining requirements for
    functional area.
  • Has experience with the application of client services standards to
    resolve or escalate clients’ service problems.
  • Governance, Strategy and Architecture: Demonstrates awareness of overall IT
    governance structure and system architecture development to support the
    process and assist in design of interaction between systems.
  • Change Implementation, Project management, Planning and
    Has basic
    understanding of project management principles to provide basic estimates
    on timing, resource utilisation and costs to facilitate the project
    planning process.
  • Technical Expertise: Continuously updates one’s own knowledge about new technologies and
    product modifications; Is sought out for advice/expertise and recognized
    internally as an important technical reference.
  • Service Management: Understands and follows the established standards and protocols for
    service excellence within own domain to maintain quality of delivery and
    high levels of customer satisfaction.
  • Client Management: Exhibits a detailed understanding of
    customers’ IT requests in order to effectively address and manage internal
    customers ‘needs. Identifies recurrent issues to propose long-term
  • Procurement and Contract Management: Assists in the technology selection
    process by collating information on vendors and/or products for evaluation
    against criteria.
NB: Female
applicants and qualified applicants from developing countries are especially
encouraged to apply
How to Apply:
All candidates who
desire to join the United Nations World Food Programme are encouraged to submit
their applications online at the link below.
Deadline: 20th December 2018
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latest jobs, please visit http://www.theugandanjobline.com or
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