The Ugandan Jobline

• The incumbent will maintain inventory of material and/or database of
  information, such as, computer related equipment, communications
  equipment, training material, etc;
• Maintain logs or archives of information, such as computer related
  logs, trouble tickets, directories, registries, data warehouses, reports,
  etc;
• Assist in the deployment/dissemination of standard material, such
  as, computer hardware and/or software, applications, programs,
  directories, telephony, database content, training material, etc;
• Assist in the maintenance of systems and equipment by carrying out
  routine tasks, such as backing up data, monitoring network and systems,
  servers and peripherals, running systems diagnostics, patch management and
  system optimization, removing viruses and bad data, ensuring that the generators
  are regularly serviced;
• Ensure compliance with corporate standards of deployed software on
  field staff computers
• Administer user access to systems and databases, monitor system and
  application usage;
• Assist in resolution of IT equipment, telecommunications and power
  problems at the field office by responding to queries, identifying and
  troubleshooting issues and where necessary forwarding unresolved issues to
  the appropriate person;
• Plan and supervise monthly food and cash distributions ensuring that
  appropriate IT systems and personnel are deployed to support the
  transfers;
• Maintain electronic documents, statistical databases and IT systems;
• Provide data analytics expertise, help colleagues to extract,
  analyze and report on information from various data sources in the field
  offices;
• Assist in training and support of users of technology and systems,
  such as beneficiary biometric verification, audio/videoconferences,
  meetings, databases, registries, LAN and WAN networks, etc;
• Perform any other related duties as assigned.

• The ideal candidate for the United Nations UN World Food Programme
  (WFP) Business Support Assistant (IT Operations) job placement should hold
  a first university degree obtained from a recognised education institution
  in Information Technology or Computer Science or any IT related field;
• Three years’ experience supporting IT applications, LANs and WANs is
  required
• Fluency in both oral and written communication in English.
• Previous experience in supporting small IT offices and IT personnel
  will be an added advantage.
• Professional certification e.g. CCNA, MCSE are an added advantage
• Knowledge and experience of the area context (Arua, Gulu, Mbarara),
  knowledge of local language is an added advantage.
• Proficient in the use of office equipment and computer software
  packages, such as Microsoft Word.
• Extensive knowledge of work routines and methods in order to
  complete processes under minimal supervision.
• Uses tact and courtesy to give and receive information to a wide
  range of individuals.
• Ability to identify data discrepancies and rectify problems
  requiring attention.
• Ability to offer guidance or basic on-the-job training to more
  junior staff.
• Language: General
  Service (Headquarters): Fluency (level C) in English language. Fluency
  (level C) or intermediate knowledge (level B) of another official language
  may be required depending on the location of the post or area of
  responsibility. Fluency in both oral and written communication in the UN
  language in use at the duty station and in the duty station’s language, if
  different.

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