Senior Manager Client Relations and Project Office Job Placement – MTN-Uganda

Organisation: MTN-Uganda
Duty Station: Kampala,
Uganda
Reports to: CIO
About US:
MTN-Uganda is the
leading telecommunications Company in Uganda, providing payphone, fixed lines,
fax/data, internet and mobile services.
Job Summary:   The Senior Manager Client Relations and
Project Office will oversee and manage seamless relations with all OPCO’s and
ensure the key IT components necessary to deliver the business priorities are
identified and fed into the IT demand pipeline. To ensure that all relevant
support functions are effectively provided for to foster overall business
performance in line with MTN’s strategic objectives. Perform the Account
Management role for the services provided by the IT Shared Services Hub.
Key Duties and Responsibilities: 
  • Identify and establish alignment with MTN objectives in order to
    effectively drive the overall business and group objectives
  • Ensure the IT requirements of OPCOs are effectively captured and
    monitored via the demand pipeline
  • Ensure that all core non-technical support functions to safeguard
    the seamless operations of the IT Hub are effectively and efficiently
    provided on a timely basis.
  • Provide management with the visibility; control and decision support
    required to understand and manage the business relations and support
    function
  • Ensure the development and management of efficient SLAs which meet
    the requirements of OPCO’s and also realistically reflect the capacity and
    capability of the IT Hub
  • Review the demand pipeline and the progress of new projects with
    business sponsors
  • Develop and enhance relationships with key OPCO stakeholders,
    actively manage their expectations and monitoring their satisfaction
    levels
  • Prepare the annual account management and support work plan and
    ensure the effective execution thereof in order to ensure the business
    objectives are achieved
  • Establish and monitor performance benchmarks for the department in
    order to ensure ongoing effectiveness of the division
  • Prepare; monitor and control the annual departmental budget to
    ensure optimal expenditure and cost savings in line with the business plan
  • Handle complaints and escalations in line with the operating
    processes of the Shared Services Hub
  • Coach and mentor direct reports to ensure staff motivation is high
  • Prepare; monitor and control the annual departmental CAPEX and OPEX
    budget to ensure expenditure is in line with the business plan


Qualifications, Skills and Experience:
  • The ideal candidate for the MTN Uganda Senior Manager Client
    Relations and Project Office job placement should hold a Bachelor’s degree
    in Information Systems or any other relevant discipline
  • MBA
  • Five years of experience which includes at least 3 years of relevant
    experience in a technology related organisation;
  • Senior management experience; and leadership in stakeholder
    management and/or support is required
  • ITIL Foundation Certificate, Project Management Certification will
    be an added advantage
  • Business continuity
  • Business risk management
  • GSM
  • ITIL
  • PMBOK / Prince II
  • A good understanding of available and emerging IT technologies
  • Application support and maintenance
  • Customer and business relationship management
  • Knowledge of  Infrastructure
    Technologies, including Windows, Unix, Mainframe, SAN, Network and
    Database
  • Knowledge of application and system behavior concepts
  • Knowledge of Remedy and related BMC tools
  • MIS
  • Service continuity management
  • Service monitoring and control
  • Systems and process analysis
  • Telecommunications business savvy & technology fundamentals
  • Interpersonal and communication skills
  • Leadership and people management skills
  • Problem solving
  • Project management skills
  • Quality assurance
  • Results / goal oriented
  • Taking initiative
NB: Please
note that presentation of false academic documents and certification will lead
to criminal prosecution.
How to Apply:
All suitably
qualified and interested candidates should email their Job Applications with
detailed CVs, certified copies of academic certificates (originals are to be
presented at the interview), recent pay-slip and copy of driving permit
to ugrecruitment.UG@mtn.com. Please use this format in the Subject Line
i.e. Key Account Manager -Surname First Name-current Dept.
Deadline: 13th December 2018
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