The Ugandan Jobline

• Identify and establish alignment with MTN objectives in order to
  effectively drive the overall business and group objectives
• Ensure the IT requirements of OPCOs are effectively captured and
  monitored via the demand pipeline
• Ensure that all core non-technical support functions to safeguard
  the seamless operations of the IT Hub are effectively and efficiently
  provided on a timely basis.
• Provide management with the visibility; control and decision support
  required to understand and manage the business relations and support
  function
• Ensure the development and management of efficient SLAs which meet
  the requirements of OPCO’s and also realistically reflect the capacity and
  capability of the IT Hub
• Review the demand pipeline and the progress of new projects with
  business sponsors
• Develop and enhance relationships with key OPCO stakeholders,
  actively manage their expectations and monitoring their satisfaction
  levels
• Prepare the annual account management and support work plan and
  ensure the effective execution thereof in order to ensure the business
  objectives are achieved
• Establish and monitor performance benchmarks for the department in
  order to ensure ongoing effectiveness of the division
• Prepare; monitor and control the annual departmental budget to
  ensure optimal expenditure and cost savings in line with the business plan
• Handle complaints and escalations in line with the operating
  processes of the Shared Services Hub
• Coach and mentor direct reports to ensure staff motivation is high
• Prepare; monitor and control the annual departmental CAPEX and OPEX
  budget to ensure expenditure is in line with the business plan

• The ideal candidate for the MTN Uganda Senior Manager Client
  Relations and Project Office job placement should hold a Bachelor’s degree
  in Information Systems or any other relevant discipline
• MBA
• Five years of experience which includes at least 3 years of relevant
  experience in a technology related organisation;
• Senior management experience; and leadership in stakeholder
  management and/or support is required
• ITIL Foundation Certificate, Project Management Certification will
  be an added advantage
• Business continuity
• Business risk management
• GSM
• ITIL
• PMBOK / Prince II
• A good understanding of available and emerging IT technologies
• Application support and maintenance
• Customer and business relationship management
• Knowledge of  Infrastructure
  Technologies, including Windows, Unix, Mainframe, SAN, Network and
  Database
• Knowledge of application and system behavior concepts
• Knowledge of Remedy and related BMC tools
• MIS
• Service continuity management
• Service monitoring and control
• Systems and process analysis
• Telecommunications business savvy & technology fundamentals
• Interpersonal and communication skills
• Leadership and people management skills
• Problem solving
• Project management skills
• Quality assurance
• Results / goal oriented
• Taking initiative​

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