The Ugandan Jobline

• Verify and approve payments and receipts / remittances for
  operational and client transactions as per the set limit timely,
  accurately within daily cut off times and deadlines
• Investigate and clear any reconciliation items in a timely manner
• Charged with the responsibility of reporting suspicious activity in
  line with the AML/CFT, KYC programs in line with the bank policies /
  regulatory framework
• Proactively research new payment methods and solutions with a view
  of achieving more streamlined process and/or improved customer experience.
• Investigate and clear queries in a timely manner, provide update and
  escalations of queries internally and externally, keeping stakeholders
  informed of any issues or difficulties.
• Review service reports for the processing and clearing unit to
  detect service failures and enforce corrective measures
• Drive process improvement by identifying process gaps and
  implementing system enhancements for all areas in the unit
• Manage, motivate and develop staff and foster a team approach by
  actively building strong working relationships within the unit as well as
  identification of training needs.
• Maintain good intra & interdepartmental communications by
  working closely with the other units and external parties
• Prepare and submit reports to the Head of Central Operations on
  operational issues, opportunities and development plans and achievements
  within agreed timescales
• Introduce and maintain service standards that are measurable

• The applicant for the DFCU Bank Manager Cash Management Operations
  job placement must hold a Bachelor’s degree required in Commerce,
  Accounting or Business Statistics or another field
• Diploma in Banking is an added advantage
• Training in various areas of Operations: – i.e. Fraud Prevention,
  KYC, CFT & AML, Operation Risk control & Compliance.
• Five years of working experience in Banking operations.
• Cognate experience in Banking operations, process Improvement as
  well as Operational risk.
• Thorough understanding of Bank procedures, policies and regulatory
  requirements
• Good Knowledge and Experience in examining and re-engineering
  processes and implementing new processes and procedures
• Ability to supervise, train staff, including organizing,
  prioritizing, and scheduling work assignments.
• Ability to work with diverse groups of people
• Employee development and performance management skills.
• Knowledge and understanding of the back office operation, procedures
  and processes.
• The ability to identify and engage with all the key stake holders in
  the organization
• A good understanding of Bank of Uganda and international Trade
  Finance regulations and guidelines of payments and receipts.
• General awareness of risk management practices
• Excellent interpersonal and communications skills
• Ability to work with diverse groups of people
• Proactive approach to work with a high level of maturity and
  self-drive
• Appreciation for structure and attention to detail.
• Strong problem solving skills
• High level of integrity and ethical standards
• Employee development and Performance management skills.
• Strong skills at relationship building

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