IT Assistant NGO Jobs – Danish Refugee Council (DRC)

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Job Title:    IT Assistant
Organisation: Danish
Refugee Council (DRC)
Duty Station: 
Uganda
Reports to: Support
Services Manager
About US:
The Danish Refugee
Council (DRC) is a private, independent, humanitarian organization working on
all aspects of the refugee cause in more than 36 countries throughout the
world. The aim of DRC is to protect refugees and internally displaced persons
(IDPs) against persecution and to promote durable solutions to the problems of
forced migration, on the basis of humanitarian principles and human rights. DRC
works in accordance with the UN Conventions on Refugees and the Code of Conduct
for the ICRC and NGOs in Disaster Relief.
Job Summary:  The IT Assistant is responsible for operations
and support of IT equipment and systems in the field including, but not limited
to local area networks, PCs, mobile phones, mobile satellite communications,
2-way radio, video conferencing systems, Voice system and internet links. As
the primary IT contact in the field, the IT Assistant will liaise on a daily
basis with IT providers and other organizations in the field for the delivery
of services to staff.
Key Duties and Responsibilities: 
  • Control and maintain IT systems to minimize IT service downtime
  • Assist in performing software installations and support day-to-day
    systems operations.
  • Trouble shooting the LAN.
  • Hardware and software support.
  • Ensure that the anti-virus within the organization is updated on a
    timely basis.
  • Performing preventive maintenance service on the IT equipment on a
    scheduled basis.
  • Perform general repairs on IT equipment and peripherals as
    instructed
  • Support to maintain an inventory schedule of all IT equipment and
    software in use and in the store, through diagnosing their status and
    performance.
  • Maintain a record of all equipment received for repairs and
    maintenance.
  • Ensure that internet invoices are received on time and forwarded to
    finance for payment
  • Provide help desk and technical support to the users.
  • Provide Simple guidelines training to the staff during service time.
  • Report on API on a monthly basis to the Kampala co-ordination Office
  • Respond to and resolve IT service outages by determining the
    probable cause, contacting the service providers where necessary and
    escalating if necessary
  • Any other activities requested by Supervisor and senior management

Qualifications, Skills and Experience: 
  • The ideal candidate for the Danish Refugee Council (DRC) IT
    Assistant job placement should hold a Bachelor’s Degree Science in
    Computer Science
  • Post Graduate Diploma in IT related studies
  • Certificate in CISCO NETWORKING an advantage
  • At least three years’ experience in IT related position in an INGO
    or related agency
  • Computer Technician
  • Fluent in English. Local languages an asset
How to Apply:
All candidates
should apply online at the link below
Deadline: 3rd January 2019
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