Fresher Embassy Admin Jobs – Consular Assistant – British High Commission (BHC)

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Job Title:       Consular
Assistant
Organization: British
High Commission (BHC)
Duty Station: Kampala,
Uganda
Office Notice No.: 07/18 KPL
Starting Monthly Salary: UGX 3,095,816 gross
Reports to: Head
of Corporate Services
About US:
The British High
Commission is the diplomatic liaison office that aims to develop and maintain
close bilateral relations with Uganda, in accordance with British government
policies. The British High Commission is responsible for the political
relationship between the UK and Uganda, and we provide advice and guidance on
political and governance issues. BHC provides assistance and documentary
services to British nationals in Uganda. The UK Trade and Investment Section
provides assistance to both British and Ugandan businesses.
Job Summary:  The Consular Assistant will mainly provide a
high quality and efficient consular service to British nationals in Uganda in
line with the standards set out in our publication “Support for British
Nationals Abroad: A Guide” and Consular Strategy.
Key Duties and Responsibilities:   The Consular Assistant you will be
responsible for providing consular assistance in Uganda. The jobholder will occasionally
have to manage challenging but rewarding consular cases. They will help
customers through some of the most difficult experiences of their lives. This
may include: visiting people who have been arrested, are in prison or
hospitalised; visiting mortuaries; supporting bereaved families and victims of
crime, victims of sexual assault and dealing with cases involving child
abduction.  The successful candidate will
also work closely with colleagues across the Sub-Saharan Africa network and in
the UK in order to ensure excellent delivery and consistency of services. The
candidate must be able and willing to engage on these difficult issues:
  • Checking and processing applications for Emergency Travel Documents.
  • Liaising with partners including local authorities, British
    companies, the tourism industry, airlines, wardens, NGOs, other diplomatic
    missions etc.
  • Delivering outreach activities which support our Consular Strategy
    objectives.
  • Contributing to crisis planning and response in Uganda.
  • Managing information, completing returns and other administrative
    tasks.
  • The successful candidate must be prepared to work out of hours if
    required (see below on time of in lieu/overtime).

Qualifications, Skills and Experience: 
  • The ideal candidate for the British High Commission (BHC) Consular
    Assistant job should have experience working in a British or international
    environment;
  • Excellent communication skills and be able to deal with distressing
    situations in a sensitive manner and with empathy.
  • Excellent all-round communication skills to manage customer
    expectations and deliver difficult messages;
  • Excellent customer service skills – ability to respond to a range of
    customer needs and cultivate strong relationships with customers and
    stakeholders.
  • Calmness under pressure;
  • Ability to research and follow guidelines, and to plan and
    prioritise effectively;
  • Ability to work well with others – to build and maintain
    relationships with customers and stakeholders;
  • Strong problem solving skills using own judgement;
  • Ability to respond quickly to changing priorities, sometimes in
    pressurised environments;
  • Prepared to react positively to change and ready to try new ways of
    working;
  • Excellent IT and numeracy skills, a good knowledge of Microsoft
    Excel, Word and Outlook is essential;
  • Fluent in English (if non-native English speaker then IELTS band 7
    or TOEIC 875 points or above or equivalent).
  • Competencies:
    Making Effective Decisions, Leading and Communicating, Collaborating and
    Partnering, Managing a Quality Service

How to Apply:
All suitably
qualified and interested candidates who wish to join the British High
Commission in the aforementioned capacity should apply by clicking on the link
below.
Deadline: 31st December 2018
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