Digital Channels Support Manager Job Placement – KCB Bank

Organisation: KCB
Bank
Duty Station: Kampala,
Uganda
Reports to: IT
Senior Manager
About US:
KCB Bank Uganda
which is part of KCB Group, East Africa’s largest commercial bank that was
established in 1896. Over the years, the Bank has grown and spread its wings
into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East
African circuit in the year 2012. Today, the Group has the largest branch
network in the region with over 238 branches, 950 ATMs and 8,000 agents
offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was
established in the year 2007 and has grown to become one of Uganda’s top ten
commercial banks. Currently KCB Bank Uganda has 14 branches complemented with
16 ATMs spread on Kampala Road, Commercial Plaza, Ben Kiwanuka, Luwum Street,
Oasis Mall Sixth Street, Arua, Elgon Masaba, Fort Portal, Gulu, Hoima, Lira,
Mbarara and Jinja that offer trade financing, corporate and retail banking
services to customers.
Job Summary: The
Digital Channels Support Manager will be responsible for leading and
coordinating the Bank’s Mobile, Internet, Agency, Merchant, ATM and other
emerging channels initiatives. The manager must demonstrate a strong
understanding of and high regard for the Digital channels as a business
delivery channel for the Bank’s corporate and retail customers.
Key Duties and Responsibilities: 
  • Provide technical support for existing mobile and internet banking
    systems and implementation of related projects.
  • Keep track of user issues and oversee their prompt resolution.
  • Following established change management practices by ensuring that
    they are well tested and are rolled out in a manner that adheres to
    established business processes.
  • Continuously analyze user requirements to develop and provide
    solutions
  • Routine system administration and management
  • Maintain up to date system and user documentation
  • Ensure compliance of SLAs by system vendors
  • Develop real time online reports and monitoring tools to be able to
    track internet / mobile banking and internet acquiring system uptime and
    performance.
  • Continual Service Improvement by recommending and implementing
    upgrades or changes to the mobile & internet solutions for increased
    performance, security or business benefits
  • Develop subject matter expert knowledge of Mobile, Internet
    technologies, eCommerce and other payment banking technologies
  • Develop Business Continuity plans for both mobile & internet
    channel solutions
  • Provide technical support for existing mobile and internet banking
    systems and implementation of related projects.
  • Keep track of user issues and oversee their prompt resolution.
  • Following established change management practices by ensuring that
    they are well tested and are rolled out in a manner that adheres to
    established business processes.
  • Continuously analyze user requirements to develop and provide
    solutions
  • Routine system administration and management
  • Maintain up to date system and user documentation
  • Ensure compliance of SLAs by system vendors
  • Develop real time online reports and monitoring tools to be able to
    track internet / mobile banking and internet acquiring system uptime and
    performance.
  • Continual Service Improvement by recommending and implementing
    upgrades or changes to the mobile & internet solutions for increased
    performance, security or business benefits
  • Develop subject matter expert knowledge of Mobile, Internet
    technologies, eCommerce and other payment banking technologies
  • Develop Business Continuity plans for both mobile & internet
    channel solutions


Qualifications, Skills and Experience:
  • The applicant for the KCB Bank Digital Channels Support Manager
    career opportunity must hold a University Degree in Information
    Technology, Computer Science or related field.
  • Demonstrate a strong understanding of Agency Banking technical
    operations and support
  • Demonstrate a strong understanding of Card and ATM technical
    operations
  • Demonstrate a strong understanding of Mobile and Internet Banking
    technical operations
  • Demonstrate understanding of 3rd party bill payments/collections
    aggregation operations
  • A team player with Effective leadership skills
  • At least two years of hands-on experience in Channels Support
  • Knowledge of administration in the following areas will be an added
    advantage
  • Transware
  • NCR APtra
How to Apply:
All
qualified candidates should apply online at the link below.
Deadline: Friday, 14th December 2018.
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latest jobs, please visit http://www.theugandanjobline.comor
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