Job Title: Field Service Technician (8
Job Vacancies)
Job Vacancies)
Organization: People
Performance Group (PPG)
Performance Group (PPG)
Duty Station:
Kampala, Uganda
Kampala, Uganda
About US:
People Performance
Group (PPG) is a human resource company based in Uganda. We pride our self in
providing “Professional Client Centered HR Solutions” tailored to our client’s
demands and needs. Our mission to ensure our clients have the right people, in
the right roles at the right time, to achieve results. Our client a worldwide
leader in providing secured identification, security, traceability, and
authentication solutions and services. The company offers security ink
solutions for security applications, such as banknotes, official identity
documents (passports, identity cards, birth certificates, etc.), postage
stamps, tax banderoles, security labels, and product markings.
Group (PPG) is a human resource company based in Uganda. We pride our self in
providing “Professional Client Centered HR Solutions” tailored to our client’s
demands and needs. Our mission to ensure our clients have the right people, in
the right roles at the right time, to achieve results. Our client a worldwide
leader in providing secured identification, security, traceability, and
authentication solutions and services. The company offers security ink
solutions for security applications, such as banknotes, official identity
documents (passports, identity cards, birth certificates, etc.), postage
stamps, tax banderoles, security labels, and product markings.
Job Summary: The Field Service Technician will provide
first level technical support to ensure efficient and effective operation of
our solution. The incumbent will perform daily maintenance, troubleshooting
tasks and provide on-site technical support. The jobholder will perform Repair
Center activities.
first level technical support to ensure efficient and effective operation of
our solution. The incumbent will perform daily maintenance, troubleshooting
tasks and provide on-site technical support. The jobholder will perform Repair
Center activities.
Key Duties and Responsibilities:
- Provide the 1st level support for technical issues.
- Ensure the resolution of incidents within specific time constraints.
- Perform user management and routine system administration tasks.
- Respond to requests of other technical teams.
- Troubleshoot and resolve IT issues.
- Coordinate service activities with other Field Service Technicians.
- Maintain a test environment.
- Perform monitoring activities.
- Test all new releases and upgrades.
- Install, configure, optimize maintain systems and applications.
- Maintain accurate and updated documentation.
- Identify situations requiring urgent attention and escalate as
appropriate - Coordinate deployments with other Field Operations Team members and
other teams. - Provide feedback and contribute to improvement initiatives.
- Work outside business hours and availability for on call support
depending on business requirements.
Qualifications, Skills and Experience:
- The ideal candidate must hold a Bachelor’s degree
- At least two years of related work experience
- Proficiency in English
- Skills: MS Office, Word, Excel, MS Outlook, Windows 2000/XP/Vista/7
How to Apply:
All candidates are
encouraged to send their updated CVs and cover letters with 3 work related
referees to the address or e-mail below. Plot 8 Kitante Close P.O. Box 12405,
Kampala Email: [email protected]
encouraged to send their updated CVs and cover letters with 3 work related
referees to the address or e-mail below. Plot 8 Kitante Close P.O. Box 12405,
Kampala Email: [email protected]
Deadline: 23rd December 2018
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