The Ugandan Jobline

• Manage and direct the work of the Regional Ombudsman’s Office in
  Entebbe;
• Provide impartial, independent and informal conflict resolution
  services to resolve employment-related concerns for staff members;
• Explore with staff members their options and different avenues open
  to them, taking into account the interests, rights and obligations
  existing between the Organization and staff members;
• Contact relevant actors in the various UN missions and offices, as
  an independent neutral, to achieve solutions to work-related problems
  raised by staff members;
• The incumbent will provide counsel and coaching to staff members for
  handling employment-related situations;
• Carry out mediations, under the guidance of the Director of the
  Mediation Service, as required;
• Conduct outreach activities to raise awareness about informal
  conflict resolution options and deliver skill-building activities to
  enhance conflict competence of staff and managers;
• Identify and analyze policies, procedures and practices within the
  Organization that tend to cause tension or conflict and provide upward
  feedback to management, as appropriate;
• Maintain regular consultation with the Office of Ombudsman and
  Mediation Services at UN Headquarters, conferring as appropriate on
  sensitive cases and on systemic issues;
• Prepare and submit periodic activity reports for the Office of
  Ombudsman and Mediation Services, including statistics on cases, outreach
  and systemic observations;
• Mentor and supervise the Conflict Resolution Officer and the
  Administrative Assistant, including performance management and
  development;
• Travel to peacekeeping missions on a regular basis, to provide
  opportunities for individual meetings with staff and managers as well as
  outreach and conflict competence training;
• Actively contribute to Office-wide projects and initiatives, as
  required;
• Perform any other duties, as assigned.

• The ideal candidate for the United Nations Ombudsman and Mediation
  Services (UNOMS) Regional Ombudsman career opportunity should
  hold an advanced university degree (Master’s degree or equivalent degree)
  in administration, dispute resolution, human resources management, human
  relations, law, management, organizational development, counseling or
  other related area. A first-level university degree in any of these
  fields, in combination with two additional years of qualifying work
  experience may be accepted in lieu of the advanced university degree.
• At least ten years of progressively responsible experience in
  dispute resolution, human resources management, law, organizational
  management or related field, is required, including at least five years at
  the international level. Work experience in a UN peacekeeping or mission
  is highly desirable.
• Significant experience in alternative dispute resolution is desirable.
  Experience working in Africa is an asset.
• Languages: Fluency in English (both oral and
  written) is required; knowledge French is desirable. Knowledge of another
  UN official language is an advantage.

• Demonstrates ability to outline options on how to navigate the
  handling of a broad range of work-related concerns;
• Shows knowledge of third party neutral conflict resolution and
  mediation principles;
• Proven ability to identify visitors’ needs, create a safe and confidential
  environment, and explore possible options;
• Ability to establish trust and maintain productive partnerships with
  visitors and stakeholders, respecting the principles of neutrality and
  confidentiality;
• Is able to negotiate difficult situations taking into account the
  interests of all sides;
• Shows respect and empathy for individuals;
• Is conscientious and efficient in meeting commitments, observing
  deadlines and achieving results;
• Is motivated by professional rather than personal concerns;
• Shows persistence when faced with difficult problems or challenges;
  remains calm in stressful situations;
• Remains calm in stressful situations;
• Takes responsibility for incorporating gender perspectives and
  ensuring the equal participation of women and men in all areas of work.

• Speaks and writes clearly and effectively
• Listens to others, correctly interprets messages from others and
  responds appropriately;
• Asks questions to clarify, and exhibits interest in having two-way
  communication:
• Tailors language, tone, style and format to match the audience:
• Demonstrates openness in sharing information and keeping people
  informed

• Considers all those to whom services are provided to be “clients ”
  and seeks to see things from clients’ point of view;
• Builds and strengthens productive partnerships with clients by
  gaining their trust and respect;
• Identifies clients’ needs and matches them to appropriate solutions;
• Monitors ongoing developments inside and outside the clients’
  environment to keep informed and anticipate problems;
• Keeps clients informed of progress or setbacks in projects;
• Meets timeline for delivery of products or services to client.

• Serves as a role model that other people want to follow;
• Empowers others to translate vision into results;
• Is proactive in developing strategies to accomplish objectives;
• Establishes and maintains relationships with a broad range of people
  to understand needs and gain support;
• Anticipates and resolves conflicts by pursuing mutually agreeable
  solutions;
• Drives for change and improvement; does not accept the status quo;
• Shows the courage to take unpopular stands.

• Identifies the key issues in a complex situation, and comes to the
  heart of the problem quickly;
• Gathers relevant information before making a decision;
• Considers positive and negative impacts of decisions prior to making
  them;
• Takes decisions with an eye to the impact on others and on the
  Organization;
• Proposes a course of action or makes a recommendation based on all
  available information;
• Checks assumptions against facts;
• Determines that the actions proposed will satisfy the expressed and
  underlying needs for the decision;
• Makes tough decisions when necessary.

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