The Ugandan Jobline

• Provides high quality leadership to the Service Line RSCE ensuring
  efficient and effective HR service delivery to all Missions in Africa by
  improving the performance of the individual HR staff and the Service Line
  as a whole;
• Builds strong and valuable relationships with Senior Managers in
  Client Missions external stakeholders and HR counterparts including FPD to
  improve service delivery;
• Ensures that the operations teams deliver their planned outputs and
  that their agreed targets are met in line with the HRM KPI and customer
  service standards;
• Ensures that processes for tasks such as recruitment of HR staff in
  the service line, employee relations, change management and systems are in
  place and are dealt with correctly and effectively;
• Plans, organizes, and directs the operations and activities related
  to the Human Resources Information Systems’ functions in consultation with
  the stakeholders of Client Missions;
• Provides leadership in coordinating the activities of the Service
  Line in supporting client missions to ensure compliance with all
  applicable HR Policies, Rules and regulations;
• Provides support and works closely with the team Leads in
  developing, implementing, and evaluating work plans and activities;
• Provides oversight and guidance to the Service Line Team Leads,
  administration, and staff on all human resources automated systems;
• Coordinates, implements, and manages processes through Inspira Human
  Resources Information Systems;
• Identifies optimal solutions that meet the needs of the Human
  Resources Unit by recommending process improvements and system
  enhancements;
• Manages and oversees employee information collection, analysis and
  reporting; supervises the collection of data and its integrity;
• Collaborates with the Information Management Unit (IMU) of FPD to
  develop plans for proposed systems, functionalities, and enhancements;
• Optimizes processes, policies and systems for the Service Line
  Operations and implements continuous improvement actions for the Service
  Line;
• Proposes and implements change management for Service Line
  Operations to achieve and improve results;
• Supports client orientation approach to service delivery and helps
  stakeholders in understanding changes in the business environment;

• Leads a team of HR officers and assistants in administration of
  entitlements and benefits, contract management and other operational and
  transactional activities to client missions (organizes and supervises the
  work of the staff under his/her responsibility; coaches them; identifies
  needs for continuous learning);
• Advises the HR staff in the service line on the implementation of
  United Nations policies and practices on entitlements;
• Reviews requests for exceptions in the application of processes, and
  if justified, submits to FPD for escalating with OHRM as appropriate;
• Advises and counsels HR staff in RSCE on their rights,
  responsibilities, code of conduct and difficulties associated with work
  plan and entitlements;

• The ideal job holder for the United Nations RSCE Human Resources
  Officer vacancy should hold an advanced University degree (Master’s degree
  or equivalent) in Human Resources Management, business or public
  administration, social science, education or related field is required. A
  first level university degree in combination with qualifying experience
  may be accepted in lieu of the advanced university degree
• Professional Certification in Human Resources Management or
  equivalent is desirable.
• At least seven years of progressively responsible experience in
  human resources management, administrative services or related area is
  required.
• Practical experience with the planning and delivery of human
  resources services in conflict and post-conflict field operations mounted
  by the United Nations (including UN peacekeeping, political missions,
  agencies, funds and programs) or similar international or non-governmental
  organization(s) is required.
• Hands-on experience with UN Human Resources/Administrative
  procedures and knowledge of UN Information Management Systems is desirable
• Experience managing staffing, administration, and talent acquisition
  using enterprise resource platforms is required.
• Experience implementing change management initiatives is desirable.
• Experience in a shared service centre or operation is desirable.
• Languages: fluency
  in written and spoken English is required.

• Professionalism:
  Knowledge of human resources policies, practices and procedures and
  ability to apply them in an organizational setting. Ability to identify
  issues, formulate opinions, make conclusions and recommendations. Shows
  pride in work and in achievements; demonstrates professional competence
  and mastery of subject matter; is conscientious and efficient in meeting
  commitments, observing deadlines and achieving results; is motivated by
  professional rather than personal concerns; shows persistence when faced
  with difficult problems or challenges; remains calm in stressful
  situations. Takes responsibility for incorporating gender perspectives and
  ensuring the equal participation of women and men in all areas of work.
• Teamwork: Works
  collaboratively with colleagues to achieve organizational goals; solicits
  input by genuinely valuing others’ ideas and expertise; is willing to
  learn from others; places team agenda before personal agenda; supports and
  acts in accordance with final group decision, even when such decisions may
  not entirely reflect own position; shares credit for team accomplishments
  and accepts joint responsibility for team shortcomings.
• Planning and Organizing: Develops clear goals that are consistent with agreed strategies;
  identifies priority activities and assignments; adjusts priorities as
  required; allocates appropriate amount of time and resources for
  completing work; foresees risks and allows for contingencies when
  planning; monitors and adjusts plans and actions as necessary; uses time
  efficiently.
• Judgement/Decision-Making: Identifies the key issues in a complex situation, and comes to the
  heart of the problem quickly; Gathers relevant information before making a
  decision; Considers positive and negative impacts of decisions prior to
  making them; Takes decisions with an eye to the impact on others and on
  the Organization; Proposes a course of action or makes a recommendation
  based on all available information; Checks assumptions against facts;
  Determines that the actions proposed will satisfy the expressed and
  underlying needs for the decision; Makes tough decisions when necessary

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