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Support Services Manager NGO Jobs – Danish Refugee Council (DRC)
Job Title: Support Services Manager
Organisation: Danish
Refugee Council (DRC)
Refugee Council (DRC)
Duty Station:
Uganda
Uganda
Reports to: Area
Manager
Manager
About US:
The Danish Refugee
Council (DRC) is a private, independent, humanitarian organization working on
all aspects of the refugee cause in more than 36 countries throughout the
world. The aim of DRC is to protect refugees and internally displaced persons
(IDPs) against persecution and to promote durable solutions to the problems of
forced migration, on the basis of humanitarian principles and human rights. DRC
works in accordance with the UN Conventions on Refugees and the Code of Conduct
for the ICRC and NGOs in Disaster Relief.
Council (DRC) is a private, independent, humanitarian organization working on
all aspects of the refugee cause in more than 36 countries throughout the
world. The aim of DRC is to protect refugees and internally displaced persons
(IDPs) against persecution and to promote durable solutions to the problems of
forced migration, on the basis of humanitarian principles and human rights. DRC
works in accordance with the UN Conventions on Refugees and the Code of Conduct
for the ICRC and NGOs in Disaster Relief.
Job Summary: The Support Services Manager will provide
technical guidance, management and oversight of finance, administration, human
resources, supply chain and IT, and ensure training of staff on donor
guidelines and standard operating procedures as set by Danish Refugee Council
technical guidance, management and oversight of finance, administration, human
resources, supply chain and IT, and ensure training of staff on donor
guidelines and standard operating procedures as set by Danish Refugee Council
Key Duties and Responsibilities:
Finance and Grants:
- Overall responsibility for ensuring sound financial management in
the Field Office and support the proper grants management in the Field
Office - Ensure DRC finance regulations and procedures are adhered to in the
Field Office - Consistently assess and identify gaps for further capacity building
of staff on DRC financial regulations and procedures - Implement, manage and develop internal controls
- Ensure recording of accurate and complete entries in the accounting
system - Ensure presence of an accurate filing system with accurate and
complete transaction documentation - Ensure timely completion by the finance team of the assigned
accounting tasks that are in accordance with the outlined policies and
procedures. - Assist in tracking the journal entries by reviewing the source
documentation and making relevant adjustments - Assist in the preparation of audit requirements
- Support in the preparation of statistical reports and ensure that
they are standardised. - Support in budget preparation and drafting of relevant documents and
ad hoc reconciliations - Maintain and update the Field Office operational budget (master
budget). - Present at various meetings to address issues and provide
appropriate guidelines for improvising the businesses process whilst
identifying opportunities for improvement. - Support Team Leaders with budget projections before starting the
implementation of projects. - Coordinate monthly budget review meetings and document the action
points. - Responsible for all financial reporting in the Field Office.
Supply Chain
- Ensure DRC procurement guidelines are adhered to in the field
office. - Actively engage and support the program teams in procurement
planning to ensure timely delivery of project inputs and activities. - In liaison with Country Office Kampala, identify, negotiate and
implement contract & framework agreements which result in efficiencies
in line with financial and forecasting requirements. - Maintain accurate auditable records of all procurement process which
result in high process compliance. - Administer contract performance, including delivery, receipt,
warranty, damages and insurance. - Plan and engage with Project Managers to understand contract
specifications and with suppliers to develop a profile of delivery
capability which results in effective market engagement. - Conduct efficient and collaborative procurement which are DRC and
donor compliant (advice, tendering, evaluation award & contract
management) and which result in a high value adding commercial outcome. - Build supplier, category and market understanding through
performance management, research and stakeholder briefings which result in
the management of commercial issues throughout the procurement cycle.
Administration, IT
and Human Resources
and Human Resources
- Coordinate recruitment and orientation process for all new staff at
field level. - Ensure that all field staff have valid contracts and informs Kampala
HR Officer on any renewals to be made. - Provide guidance on policy issues at field level in liaison with the
Country HR and Admin Manager - Ensure that Monday morning minutes for the office are shared with
the Kampala Admin by Wednesday of every week. - Overall responsibility for office management and coordination of the
Field Office - Ensure that monthly payroll updates are sent to the Kampala HR
Officer by the 15th of every month - Ensure all personnel files for all the field office staff are kept
updated following the prescribed checklist. - Raise staff complaints to the coordination office in Kampala
- Coordinate Medical and Workman’s insurance for field staff in
liaison with Kampala HR - Ensure completion of the Field office timesheets and send to Kampala
HR by 5th of the following Month - Coordinate performance appraisal process and ensures all staff are
appraised at the end of probation and at the end of year. - Coordinate orientation process for all new staff at field level.
- Coordinate leave tracking and ensures that the tracker is sent to
the Kampala HR Officer at the end of every month. - Coordinate the exit and clearance process and ensure that all
exiting staff have handed over DRC property and the exit forms sent to
Kampala HR. - Ensure that airtime for field staff is loaded monthly and timely.
This is done in liaison with the Kampala Admin Officer. - Responsible for all premises leases at field level and coordinates
with the Admin officer in Kampala to ensure the field office has valid
leases and that payments to the lessors are done in a timely manner. - Ensure service contracts are respected and paid for according to
agreed terms of payments. - Support the implementation of DRC Uganda IT strategies in the field
office
Coordination:
- Ensure the field office is compliant to DRC operational handbook.
- Provide guidance on policy issues at field level in liaison with the
Country Office. - Provide overall oversight of the support departments by analyzing
and ensuring they are working together to deliver services on timely
manner. - Responsible for rolling out existing and new support and operational
tools, policies and ensures consistent application of the same in the
field office - Responsible for information management & sharing in the field
office for information related to finance, administration, human
resources, IT and procurement. - Ensure coherent reporting is adhered to by all support departments
for monthly cashbook reporting and departmental Area Performance
Indicators (API) reporting due to the country office by 5th of every month
and any other ad hoc report requested from time to time. - Build capacity and provide technical supervision of support
functions in the field office
Qualifications, Skills and Experience:
- The ideal candidate for the Danish Refugee Council (DRC) Support
Services Manager job placement should hold a University degree in
Accounting, Finance or related relevant field. - A Master’s degree; MBA, Public Administration and a related field
- A professional qualification in Accounting or Finance
- Three to five years of experience in Accounting, Finance,
Administration or related field at a managerial level - Experience in providing oversight of support functions (IT, Human
Resources, Supply Chain, and Administration) - Experience in working with major donors (US Government; DFID, ECHO,
UN Agencies) a distinct advantage - Previous experience with Non-Governmental Organization in
similar/related position is an asset; - Previous working experience in refugee response is an asset;
- Experience in using an ERP software is an advantage;
- Good analytical skills and good command of English language.
- Good interpersonal, communication skills with proven experience in
communicating with stakeholders at all levels; - Ability to work under pressure and with tight deadlines;
- A team player and the ability to work with minimum supervision;
- Fluency in English.
- Fluency in local languages would be an asset.
How to Apply:
All candidates who
wish to join the Danish Refugee Council (DRC) should apply online at the link
below
wish to join the Danish Refugee Council (DRC) should apply online at the link
below
Deadline: 27th November 2018
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