Job
Title: Manager, Business Development
Title: Manager, Business Development
Organization: Institute
of Internal Auditors Uganda
of Internal Auditors Uganda
Duty Station:
Kampala, Uganda
Kampala, Uganda
Reports to:
Executive Secretary
Executive Secretary
About US:
The Institute of
Internal Auditors Uganda is affiliated to the Institute of Internal Auditors
Inc. with its headquarters in USA Florida. It was formed in 2002 by Internal
Audit practitioners as an Association and thereafter incorporated as a company
limited by guarantee on 23 December 2008.
Internal Auditors Uganda is affiliated to the Institute of Internal Auditors
Inc. with its headquarters in USA Florida. It was formed in 2002 by Internal
Audit practitioners as an Association and thereafter incorporated as a company
limited by guarantee on 23 December 2008.
Job Summary: The Manager, Business Development runs the day
to day activities of the Secretariat and growth of the Institute. The incumbent
maintains member/stakeholder satisfaction by providing problem-solving
approaches. Responsible for overseeing member/stakeholder service and ensuring
the Institute delivers the highest level of customer service possible. In
liaison with institute accountant, takes note of members who owe money from
overdue bills and negotiates payment. The role holder shall be responsible for
overseeing the relationship with Institute of Internal Auditors (IIA)
membership/stakeholders including delivering exceptional service experience and
shall ensure IIA consistently delivers the highest level of
membership/stakeholder value preposition possible and grows IIA membership. The
role holder shall augment membership/stakeholder satisfaction and experience by
providing responsive problem-solving approaches to membership/stakeholder needs
and feedback. The role holder shall in collaboration with the Accounts
Assistant, ensure timely billing and collection of member dues.
to day activities of the Secretariat and growth of the Institute. The incumbent
maintains member/stakeholder satisfaction by providing problem-solving
approaches. Responsible for overseeing member/stakeholder service and ensuring
the Institute delivers the highest level of customer service possible. In
liaison with institute accountant, takes note of members who owe money from
overdue bills and negotiates payment. The role holder shall be responsible for
overseeing the relationship with Institute of Internal Auditors (IIA)
membership/stakeholders including delivering exceptional service experience and
shall ensure IIA consistently delivers the highest level of
membership/stakeholder value preposition possible and grows IIA membership. The
role holder shall augment membership/stakeholder satisfaction and experience by
providing responsive problem-solving approaches to membership/stakeholder needs
and feedback. The role holder shall in collaboration with the Accounts
Assistant, ensure timely billing and collection of member dues.
Key Duties and Responsibilities:
- The role holder shall be responsible for overseeing member service
delivery and shall ensure the Institute delivers the highest level of
customer service possible; - Oversee member issues and ensure effective, responsive and long-term
problem resolution; - Will be responsible for website management; including timely
updating of the website in liaison with the host; - Work closely with the management team to align customer service
policies and systems with the Institute’s objectives; - Review and evaluate members’ application in liaison with the membership
committee; - Maintain a robust and up to date membership database and ensure
timely communication with the membership; - In liaison with the finance and administration manager, ensure
members are promptly billed and dues are collected; - The role holder shall maintain a robust training programme to ensure
that the institute provides timely, relevant trainings to the membership; - Coordinate and facilitate training in liaison with training
committee; - Schedule and coordinate meetings of the institute;
- Perform any other duties as may be assigned by the Executive
Secretary.
Qualifications, Skills and Experience:
- The ideal candidate must hold a Bachelor’s degree in communications,
business, public relations or any relevant undergraduate course from a
recognized institute of higher learning; - Professional qualifications would be an added advantage. For
example, Business Relationship Management Professional (BRMP®), Certified
Business Relationship Manager (CBRM®); OR a relevant master’s degree will be an added
advantage. - Previous experience working in sales, or as a client relationship
manager, or a track record of managing client relationships. - Planning: an ability to think ahead, anticipate and timely resolve
the needs of the diverse membership; - Management: the ability to organize and manage multiple priorities;
- Customer service systems development and deployment;
- Data analytics, problem analysis and resolution (ability to
effectively identify and eliminate problems); - Strong customer orientation;
- Ability to display leadership excellence;
- Ability to take command of situations;
- A strong team player;
- Commitment to IIA Uganda’s values;
- Computer proficiency;
- Portfolio management skills;
- Strategic partnering skills;
- Professional writing skills;
- Negotiation skills;
- Listening skills;
- Strong communication and interpersonal skills in addition to an
ability to build rapport with the membership; - An organized approach to work;
- Hardworking with a strong work ethic;
How to Apply:
All candidates are
encouraged to either courier, email or hand deliver their applications with
copies of documents to;
encouraged to either courier, email or hand deliver their applications with
copies of documents to;
Board Secretary,
The Institute of
Internal Auditors Uganda,
Internal Auditors Uganda,
Rovis House, Plot 49
Ntinda Road,
Ntinda Road,
P.O Box 6594 Kampala
Tel: +256 782151388
/ +256 414258726
/ +256 414258726
Email to:
[email protected]
[email protected]
Deadline: 19th November 2018 by 5:00pm
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