Job Title: IT Help Desk
Engineer
Engineer
Organization: CNOOC
Uganda Limited
Uganda Limited
Duty Station: Kampala,
Uganda
Uganda
About US:
CNOOC Uganda
Limited, a subsidiary of China National Offshore Oil Corporation (CNOOC) is a
major national oil company in China. CNOOC Uganda limited is China’s largest
producer of offshore crude oil and natural gas. China National Offshore Oil
Corporation (CNOOC) specializes in offshore upstream exploration and
production.
Limited, a subsidiary of China National Offshore Oil Corporation (CNOOC) is a
major national oil company in China. CNOOC Uganda limited is China’s largest
producer of offshore crude oil and natural gas. China National Offshore Oil
Corporation (CNOOC) specializes in offshore upstream exploration and
production.
Job Summary: The IT Help Desk Engineer will act as the
first point of contact for customers seeking technical assistance and provide
support for all Information Technology products and services
first point of contact for customers seeking technical assistance and provide
support for all Information Technology products and services
Key Duties and Responsibilities:
- Serves as the first point of contact for customers seeking technical
assistance over the phone or email and performs remote troubleshooting
through diagnostic techniques and pertinent questions. - Determines the most efficient and effective manner to resolve
customer's technical issue. Engages in research and in-depth
troubleshooting to resolve technical issues. Consults with full-time staff
when necessary. - Provides support in answering queries, troubleshooting issues,
training or instructing customers regarding software or hardware
functionality. - Helps to order, install and configure new computers and peripherals.
- Provides technical support to during meetings and when using smart
classroom technologies. - Assist to updates and communicate IT policies.
- Records customers’ problem information in ClT’s Work Order System
updates and closes the tickets once resolved and communicated to customer.
- Resolves Level 1 work orders and elevates complex and/or high
priority problems to the appropriate support groups for resolution
effectively, follows- up on resolutions. - Diagnoses and resolves at least 90% of assigned Help Desk tickets
within 3 business days. - Assists to achieve and maintain a 99.9% user satisfaction rating.
- Maintains inventory of equipment and supplies (spare computers,
cables, adapters, etc.). - Performs other duties as assigned by Supervisor.
Qualifications, Skills and Experience:
- The ideal candidate for the CNOOC Uganda IT Help Desk Engineer job
opportunity should preferably hold a Bachelor’s degree or above in
Informatics, computer science or the related. - Three years of related working experience.
- Good knowledge in installation/configuration/maintenance/trouble
shooting of Window OS and common office software as well as PC’ hardware
and peripherals - Good knowledge of IT services best practice.
- Good knowledge of network and related protocol.
- Good understanding of IT knowledge database
How to Apply:
All suitably
qualified and interested candidates should send ONLY a CV, a copy of your
Bachelor’s Degree Certificate and application letter MERGED into ONE document
to this email address: [email protected]. Please DO NOT attach any
other documents and ensure to quote the JOB TITLE in the Subject of your email.
Only candidates that follow these instructions and meet the minimum
requirements shall be contacted.
qualified and interested candidates should send ONLY a CV, a copy of your
Bachelor’s Degree Certificate and application letter MERGED into ONE document
to this email address: [email protected]. Please DO NOT attach any
other documents and ensure to quote the JOB TITLE in the Subject of your email.
Only candidates that follow these instructions and meet the minimum
requirements shall be contacted.
Deadline: 19th October 2018
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