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Fresher Tech Support Officer Jobs – 4G Capital (4th Generation Capital)
Job Title: Tech
Support Officer
Support Officer
Organisation: 4G
Capital (4th Generation Capital)
Capital (4th Generation Capital)
Duty Station: Kampala,
Uganda
Uganda
Reports to: Lead,
Tech Support Engineer
Tech Support Engineer
About US:
4G Capital (4th
Generation Capital) empowers micro and small businesses in Sub-Saharan Africa
to grow and succeed. This not only means access to credit, but also the skills
to use it correctly. It’s why our first product blends loans with financial
education.
Generation Capital) empowers micro and small businesses in Sub-Saharan Africa
to grow and succeed. This not only means access to credit, but also the skills
to use it correctly. It’s why our first product blends loans with financial
education.
Job Summary: The Tech Support Officer will provide support
to the business operations through ICT by providing standards, skills,
experience & guidance in implementing the most efficient technology to
achieve the company vision & mission.
to the business operations through ICT by providing standards, skills,
experience & guidance in implementing the most efficient technology to
achieve the company vision & mission.
Key Duties and Responsibilities:
·
Provide
both onsite and remote technical & end user support.
Provide
both onsite and remote technical & end user support.
·
Assist
in managing the call center dialer system, Asterisk based
Assist
in managing the call center dialer system, Asterisk based
·
Troubleshooting
of any hardware issues, repairs & where need be replacement of any faulty
hardware e.g. laptops, laptop batteries, phones, printers for different
business departments.
Troubleshooting
of any hardware issues, repairs & where need be replacement of any faulty
hardware e.g. laptops, laptop batteries, phones, printers for different
business departments.
·
Schedule
branch visits for routine equipment maintenance
Schedule
branch visits for routine equipment maintenance
·
Software
installation like antivirus & troubleshooting for the entire business unit.
Software
installation like antivirus & troubleshooting for the entire business unit.
Qualifications, Skills and Experience:
·
The ideal
candidate must hold an Undergraduate Degree in Information Technology, Computer
Science or related field
The ideal
candidate must hold an Undergraduate Degree in Information Technology, Computer
Science or related field
·
One year
working experience in a busy IT environment
One year
working experience in a busy IT environment
·
Strong
networking skills, hardware and software trouble shooting skills
Strong
networking skills, hardware and software trouble shooting skills
·
Excellent
written and verbal communication skills
Excellent
written and verbal communication skills
·
Excellent
critical thinking skills
Excellent
critical thinking skills
·
Ability
to perform multiple tasks simultaneously, employing effective time management
and organizational skills
Ability
to perform multiple tasks simultaneously, employing effective time management
and organizational skills
·
Ability
to work independently and as a team to meet deadlines, goals and objectives
Ability
to work independently and as a team to meet deadlines, goals and objectives
How to Apply:
All suitably qualified
candidates should send their updated CVs and application letters to
careers@4g-capital.com.
candidates should send their updated CVs and application letters to
careers@4g-capital.com.
For more of the
latest jobs, please visit https://www.theugandanjobline.com or
find us on our Facebook page https://www.facebook.com/UgandanJobline
latest jobs, please visit https://www.theugandanjobline.com or
find us on our Facebook page https://www.facebook.com/UgandanJobline