Organization: United
Nations Regional Service Centre Entebbe (RSCE)
Nations Regional Service Centre Entebbe (RSCE)
Duty Station: Entebbe,
Uganda
Uganda
Job Opening Number: RSCE/TJO/004/09-2018
Reports to: Chief
of Client Service Pillar
of Client Service Pillar
About RSCE:
The Regional Service
Centre Steering Committee is the decision-making body for RSCE, in compliance
with General Assembly resolutions, United Nations Secretariat rules and
regulations, strategic guidance from United Nations Headquarters and oversight
bodies. The Steering Committee consults with the Global Field Support Strategy
Implementation Coordination Team, as required.
Centre Steering Committee is the decision-making body for RSCE, in compliance
with General Assembly resolutions, United Nations Secretariat rules and
regulations, strategic guidance from United Nations Headquarters and oversight
bodies. The Steering Committee consults with the Global Field Support Strategy
Implementation Coordination Team, as required.
The Regional Service
Centre, as approved by the Member States, is owned, managed and staffed by the
regional missions it serves. This framework reinforces the existing missions’
chain of command structures and lines of authority in a manner that does not
create an additional layer between Headquarters and the regional missions. It
also ensures that staffing for RSC.
Centre, as approved by the Member States, is owned, managed and staffed by the
regional missions it serves. This framework reinforces the existing missions’
chain of command structures and lines of authority in a manner that does not
create an additional layer between Headquarters and the regional missions. It
also ensures that staffing for RSC.
Key Duties and Responsibilities: Within
delegated authority, the Programme Officer will carry out the following duties:
delegated authority, the Programme Officer will carry out the following duties:
- Contribute to the development of wider RSCE strategies and policies
ensuring that operational realities inform planning; - Promote and deploy RSCE corporate initiatives and strategies;
- Develop plans to implement strategies and analyze proposals;
- Provide support and insight into significant organizational changes
(e.g. shift in strategic focus) - Develop forecasts and analytical models for the customer
relationship unit; - Coordinate activities of the results management office;
- Build productive relationships with client missions and other
stakeholders; - Take the lead to ensure that evaluation, audit and compliance
recommendations are efficiently implemented; - Develop and maintain appropriate emergency preparedness plans and
activities to ensure readiness and ability to take timely and appropriate
actions in the event of emergency.
Customer Service
Responsibilities
Responsibilities
- Deliver service in line with agreed controls and procedures and SLAs
and KPIs; - Participate in continuous improvement opportunities (both system and
procedural).
Managerial
Responsibilities
Responsibilities
- Assist the head of the pillar in identifying the right staff for the
pillar; - Oversees performance management processes and completes performance
evaluations for direct reports; - Oversees time management processes (e.g., time approval, scheduling,
etc.) - Manage, coach and mentor the team to continuously improve
performance and achieve individual and team objectives - Coordinates and liaises closely with key stakeholders as well as
operations management as appropriate - Reporting on the operational and strategic objectives of the unit
- Perform other duties as and when required by the Supervisor.
Qualifications, Skills and Experience:
- The ideal candidate for the United Nations Regional Service Centre
Entebbe (RSCE) Strategy and Planning Manager / Programme Officer job
placement should hold an advanced University degree in Economics,
International Development, Social Sciences, public administration,
business administration or other relevant field, or First University
degree with two (2) additional years of related work experience and/or
advanced training/courses. - At least five (5) years of progressively responsible experience in a
strategic planning function, programme management, public administration
or related area is required. - In case of a Bachelor’s Degree a minimum of seven (7) years
progressively responsible experience in a customer service function,
programme management, public administration or related area is required. - Experience working in a United Nations common system field operation
(inclusive of peacekeeping, political missions and UN agencies, funds and
programmes) – or similar international organization or non-governmental
organization – in a conflict or post-conflict setting is desirable. - Languages: fluency
in oral and written English is required. Knowledge of another official
United Nations language is an advantage.
Competencies:
- Professionalism:
Knowledge of procurement policies, processes and procedures generally and,
in particular, those related to the purchase of supplies and services.
Knowledge of financial rules and regulations and ability to research and
gather information from a variety of standard sources and to apply good
judgment in the context of assignments given. Shows pride in work and in
achievements; demonstrates professional competence and mastery of subject
matter; is conscientious and efficient in meeting commitments, observing
deadlines and achieving results; is motivated by professional rather than
personal concerns; shows persistence when faced with difficult problems or
challenges; remains calm in stressful situations. Takes responsibility for
incorporating gender perspectives and ensuring the equal participation of
women and men in all areas of work. - Teamwork: Works
collaboratively with colleagues to achieve organizational goals; solicits
input by genuinely valuing others’ ideas and expertise; is willing to
learn from others; places team agenda before personal agenda; supports and
acts in accordance with final group decision, even when such decisions may
not entirely reflect own position; shares credit for team accomplishments
and accepts joint responsibility for team shortcomings. - Client Orientation:
Considers all those to whom services are provided to be
“clients” and seeks to see things from clients’ point of view;
Establishes and maintains productive partnerships with clients by gaining
their trust and respect; Identifies clients’ needs and matches them to
appropriate solutions; Monitors ongoing developments inside and outside
the clients’ environment to keep informed and anticipate problems; Keeps
clients informed of progress or setbacks in projects; Meets timeline for
delivery of products or services to client.
How to Apply:
All suitably
qualified and interested Ugandan candidates should send their applications with
the following documents:
qualified and interested Ugandan candidates should send their applications with
the following documents:
- The United Nations Personal History form
(P-11), Download Here;
This should be signed - Proof of required academic certificates
i.e. Academic Certificate(s) and/or High School/Secondary Diplomas - Latest performance evaluation reports /
appraisals
The applicants with
the completed documents are strongly encouraged to apply via e-mail and must
include the Vacancy Announcement Number (check beginning of this advert) and
Job Title to: [email protected]
the completed documents are strongly encouraged to apply via e-mail and must
include the Vacancy Announcement Number (check beginning of this advert) and
Job Title to: [email protected]
Deadline: 12th October 2018
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