Organisation: M-KOPA
Solar Ltd
Solar Ltd
Duty Station: Kampala,
Uganda
Uganda
Reports to: Customer
Care Team Leader
Care Team Leader
About US:
M-KOPA Solar Ltd is
the global leader of “pay-as-you-go” energy for off-grid customers. Since its
commercial launch in October 2012, M-KOPA has connected more than 600,000 homes
in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes
each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making
solar products affordable to low-income households on a pay-per-use installment
plan. Customers acquire solar systems for a small deposit and then purchase
daily usage. After one or two years of payments, customers own their solar
systems outright and can upgrade to more power.
the global leader of “pay-as-you-go” energy for off-grid customers. Since its
commercial launch in October 2012, M-KOPA has connected more than 600,000 homes
in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes
each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making
solar products affordable to low-income households on a pay-per-use installment
plan. Customers acquire solar systems for a small deposit and then purchase
daily usage. After one or two years of payments, customers own their solar
systems outright and can upgrade to more power.
Job Summary: The Customer Care Representative will ensure the timely resolution
of queries via phone, email or SMS.
of queries via phone, email or SMS.
Key Duties and Responsibilities:
·
Handling
Customer, Dealer and Agent queries over the phone or email.
Handling
Customer, Dealer and Agent queries over the phone or email.
·
Educate
current and potential customers with product and service information.
Educate
current and potential customers with product and service information.
·
Make and
receive calls as assigned by Head of Customer Care or Designated Supervisor.
Make and
receive calls as assigned by Head of Customer Care or Designated Supervisor.
·
Correctly
update the Call Log for every customer/ dealer/agent interaction.
Correctly
update the Call Log for every customer/ dealer/agent interaction.
·
Actively
participate in team meetings.
Actively
participate in team meetings.
·
Create
new agents in the system.
Create
new agents in the system.
·
Maintain
accurate dealer & agent records.
Maintain
accurate dealer & agent records.
·
Handling
Customer, Dealer and Agent queries over the phone or email.
Handling
Customer, Dealer and Agent queries over the phone or email.
·
Educate
current and potential customers with product and service information.
Educate
current and potential customers with product and service information.
Qualifications, Skills and Experience:
·
The
applicant for the M-KOPA Customer Care Representative job placement must hold a
bachelor’s degree of any discipline from a recognized University.
The
applicant for the M-KOPA Customer Care Representative job placement must hold a
bachelor’s degree of any discipline from a recognized University.
·
A
minimum of six months’ call center experience.
A
minimum of six months’ call center experience.
·
Listening
Skills
Listening
Skills
·
Customer
– centric
Customer
– centric
·
Excellent
communication skills – verbal and written
Excellent
communication skills – verbal and written
·
A fast
learner who is able to work with set targets
A fast
learner who is able to work with set targets
·
An
excellent communicator.
An
excellent communicator.
·
Good team
player with high levels of flexibility
Good team
player with high levels of flexibility
·
Should
be self-motivated & able to demonstrate a drive for results with a
professional approach.
Should
be self-motivated & able to demonstrate a drive for results with a
professional approach.
·
Computer
Skills with ability to use MS Excel, MS Word, MS power point
Computer
Skills with ability to use MS Excel, MS Word, MS power point
·
The
applicants must also have a typing Speed of 30wpm.
The
applicants must also have a typing Speed of 30wpm.
·
Languages: English, Luganda, Swahili, Runyankole
and Luo
Languages: English, Luganda, Swahili, Runyankole
and Luo
·
Age: Between 22-27 years
Age: Between 22-27 years
How to Apply:
All suitably
qualified and interested candidates should send their cover letters explaining
why they feel they are the best candidates with updated CVs with the subject
title “Application_ Customer Care Representative” to: [email protected]
addressed to:
qualified and interested candidates should send their cover letters explaining
why they feel they are the best candidates with updated CVs with the subject
title “Application_ Customer Care Representative” to: [email protected]
addressed to:
The Human Resource
& Administration Manager,
& Administration Manager,
M-KOPA Uganda
Limited,
Limited,
Plot 12 Lubowa Road,
Entebbe. Uganda
Entebbe. Uganda
Deadline: 18th October 2018
For more of the
latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline
latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline