Job
Title: Manager Wholesale Accounts
Title: Manager Wholesale Accounts
Organisation: MTN-Uganda
Duty Station: Kampala,
Uganda
Uganda
Reports to: Senior
Manager Wholesale & Connectivity
Manager Wholesale & Connectivity
About US:
MTN-Uganda is the
leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data,
internet and mobile services.
leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data,
internet and mobile services.
Job Summary: The Key Account Manager- (Large Enterprise and
Multinational Corporations) will define and manage delivery of the strategy for
the Large Enterprise and Multinational Corporations in order to maximise MTN’s
growth, profitability and market share, ensuring seamless and fully integrated
delivery.
Multinational Corporations) will define and manage delivery of the strategy for
the Large Enterprise and Multinational Corporations in order to maximise MTN’s
growth, profitability and market share, ensuring seamless and fully integrated
delivery.
Key Duties and Responsibilities:
Driving Profitable
growth for MTN Business
growth for MTN Business
- Increase solution selling by offering
clients Value Added Services. - Grow monthly recurring revenue.
- Achieve current year Sales and Revenue
Targets. - Ensure we maximise on existing contract
values through retention. - Limit churn and Increase Market Share.
- Support expansion of customer portfolio
and any other new prospects. - Win over business from competition.
Ensuring a Culture
of Operational Excellence
of Operational Excellence
- Accurate Planning and forecasting.
- Provide input into operational and
promotional planning which will ensure revenue growth within the Large
Enterprise and Multinational Corporations & Manufacturing, Oil and Gas
sector. - Monitor growth opportunities through
competitor activity scanning and feedback to business on such
opportunities for further development. - Recommend ways to exploit new
opportunities to grow revenues in the Large Enterprise and Multinational
Corporations, Manufacturing, Oil and Gas further. - Provide input into the fine tuning of
processes, systems and support in line with changing work practices.
Account management
- Maintain a thorough knowledge of
commercial terms of agreements and manage and grow commercial
relationships with in the Large Enterprise and Multinational Corporations. - Management and maintenance of account
plans and promotional plans for Large Enterprise and Multinational
Corporations, Manufacturing, Oil and Gas sector. - Provide assistance with the end-to-end
management of clients’ accounts under the SMs supervision. - Manage one or more allocated accounts in
line with vertical regional / channel strategy and macro-plans as defined
regional sales managers. - Resolve escalated issues or escalate as
appropriate. - Implement innovative promotional
activities in line with Marketing and channel objectives, requirements and
guidelines. - Increase MTN’s Brand presence
continuously by increasing MTN influence within the Large Enterprise and
Multinational Corporations - Provide input into the forecasting of
acquisition numbers, retention numbers and stock required for the Large
Enterprise and Multinational Corporations - Liaise with relevant areas to ensure
delivery of SLA. - Provide regular feedback on competitive
threats to MTN business and advice on product/service enhancement
requirements. - Provide feedback on MTN’s risk exposure
regarding the financial performance of the banks and provide
recommendations as appropriate. - Prepare reports on account
performance as required.
Focus on providing
Exceptional Client experience
Exceptional Client experience
- Build and maintain solid relationships
with all stakeholders. - Provide on-going support to existing
accounts and work actively towards creating new profitable revenue streams
through new accounts. - Ensure all customer queries are attended
to and resolved within agreed SLA’s. - Ensure that customer specifications are
met and that the customer is satisfied with the end service and/or
product.
Business Analysis
- Identify Business Improvement and
Optimization opportunities that will result in improvement of process
performance - Ensure that benchmarking is conducted
with other companies and organizations within and outside the industry.
Qualifications, Skills and Experience:
- The ideal candidate for the MTN
Uganda Key Account Manager- (Large Enterprise and Multinational
Corporations) job placement should hold a Bachelor’s Degree in Business
Management, Economics or any other related field. - Master’s degree in Business is an added
advantage - At least five years’ experience in an
area of specialisation; Experience working in a medium to large
organization - Sales experience with telecommunications
products and specific examples of closing large, strategic deals. - Must have both – the sales skills and
technical knowledge to make presentations and lead customer discussions to
advance the sales process. - Requires understanding of large
Enterprise and MNC buying cycles. - Key Account Relationship Management.
- Understanding a broad range of company
technologies and offering is required. - Strong skills in competitive sales and
protecting the installed base as well as creating new opportunities is
essential. - Ability to understand customer needs and
vision from a customer management perspective, match it against the full
breadth of the company’s value proposition, and position it in a powerful
way in order to generate budgets and close deals. - Must have the ability to deliver
business value to the account and build on customer relationships. - Experience in ICT
Trainings &
Knowledge:
Knowledge:
- MTN Products and Services.
- Telecommunications.
- Negotiations.
- Contract appreciation and business
related courses. - Conferences and seminars relating to
industry research and trends. - Customer Relationship and Revenue
Management
NB: Please note that
presentation of false academic documents and certification will lead to
criminal prosecution.
How to Apply:
All suitably
qualified and interested candidates should email their Job Applications with
detailed CVs, certified copies of academic certificates (originals are to be
presented at the interview), recent pay-slip and copy of driving permit
to [email protected]. Please use this format in the Subject Line
i.e. Key Account Manager -Surname First Name-current Dept.
qualified and interested candidates should email their Job Applications with
detailed CVs, certified copies of academic certificates (originals are to be
presented at the interview), recent pay-slip and copy of driving permit
to [email protected]. Please use this format in the Subject Line
i.e. Key Account Manager -Surname First Name-current Dept.
Deadline: 29th October 2018
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