IT Assistant USAID Project Jobs – University Research Co., LLC (URC)

Job
Title:          IT Assistant
Organisation: University
Research Co., LLC (URC)
Duty Station: 
Kampala, Uganda
Reports to: Senior
Administration Manager
About US:
University Research
Co., LLC (URC) is a global company dedicated to improving the quality of health
care, social services, and health education worldwide. With a non-profit
affiliate, the Center for Human Services (CHS), URC manages projects in over 45
countries, including the United States.
About USAID RHITES-N Project:
With the RHITES-N
Acholi Project (Regional Health Integration to Enhance Services in Northern
Uganda – Acholi), USAID will continue its support of the Government of Uganda’s
(GOU) efforts to improve access to and use of health services in the country’s
post-conflict northern region. RHITES-N Acholi Project activities will build on
USAID investments and national advances to increase access to and use of
high-quality integrated services that accelerate the ability and capacity to
respond to the specific health needs of residents in the Acholi sub-region,
leveraging the URC-ASSIST project successes.
Job Summary:  The IT Assistant will assist in performing a
variety of moderately complex information technology support duties to ensure
smooth delivery of the technology department, including monitoring, operating,
and assisting others in the operation of computer hardware, software, and
peripherals to achieve desired results. He or she will provide information to
staff on established policies and procedures, or services provided.
Key Duties and Responsibilities: 
  • Provide assistance in the use of personal
    computer hardware, software, and specialized mainframe technology or
    operates a multi-platform computer environment or monitors the production
    scheduling, execution, and successful completion of production jobs
  • Assist in settings up and configuring
    desktop computers, peripherals and accounts assigning security level in
    consultation with IT HQ Support Team
  • Install software and repair hardware and
    peripherals as directed
  • Assist in troubleshooting, diagnosing
    problems, implementing corrective action procedures within prescribed
    guidelines and/or escalating to other technical resources as appropriate
  • Assist Administer user accounts as
    directed
  • Assist designs and produce basic reports
    for the department
  • Assist set up and submit production jobs
    and edits and debugs computer output with support from the HQ IT Team
  • Assist in transferring computer files
    between platforms
  • Provide basic troubleshooting, repair
    and maintenance for computer equipment (e.g. microcomputers, disk drives,
    and laser printers) and may assist with testing personal computers and
    peripherals on a network to diagnose, hardware versus software problems
  • Provide support in maintaining IT
    records
  • Contributes to unit goals by
    accomplishing related duties as required

Qualifications, Skills and Experience: 
  • The applicant for the USAID Project IT
    Assistant job must hold a BSc Information Technology or BSc in Computer
    Engineering
  • Computer Operations training, or
    experience in a multi-operation system or production control environment
    preferred.
  • A minimum of three years of related
    experience with computers and providing customer service in a technology
    environment
  • Knowledge in hardware maintenance and
    repairs.
  • Experience working for an NGO is an
    advantage.
Please note: Only candidates who are eligible to work in Uganda for an indefinite
period without a need for sponsorship will be considered for this position.
How to Apply:
All suitably
qualified and interested candidates who wish to join the URC should upload
their updated CVs / résumés and cover letters at the link below. Also, please
complete your application form and attach a completed USAID Form 1420
Contractor Employee Biographical Data Sheet as well, download it
here
.
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