The Ugandan Jobline

• Grow the team’s portfolio profitability
  by identifying new and existing customer potential including sales
  opportunities and new product promotion initiatives.
• Formulate business development
  strategies and objectives to meet changing market needs.
• Monitor conformance of team using new
  relationship development procedures.
• Monitor results of customer surveys
  against target service quality standards.
• Monitor levels of complaints and quality
  of handling.
• Proactively research competitive
  threats/opportunities within the team’s market and geographical area.
• Communicate all key messages to
  customers including agreed service standards, negotiated pricing,
  relationship team contact points (including introductions to new
  personnel) and new product changes.
• Monitor and ensure adherence to risk
  service standards.

• Manage performance of the team against
  key financial (risk-adjusted contribution) sales, service and operational
  targets.
• Champion, manage and monitor
  implementation of change impacting the team and arising from central and
  local Corporate change programmes.
• Consult customer owners/managers on
  financial/credit issues and general business practice/ideas.
• Develop Customer Relationship Plans for
  selected customers in portfolio.
• Work closely with the RBB Director in
  driving and delivering business performance in the country

• Lead the BB Managers using a team based
  management approach.
• Help team members to identify strengths
  and weaknesses in their own skills and attributes, review their
  self-development plans and ensure training and development needs are
  accommodated.
• Coach team members on relationship
  development, service quality and risk.
• Assess managers’ performance against contract.  Review and input to Performance
  Development Reviews.

• Conduct risk analysis on the portfolio
  of customers including financial statements and their current product set
  held with Barclays Bank.
• Submit proposals to Business
  Banking  Risk for new loan
  applications including motivating interest rates based on the risk profile
  at the time.
• Check and signoff  each new account application, loan
  document, Barclaycard application and bank account mandate change
• Your Direct reports are held personally
  accountable for accuracy and quality of these and supporting documents
  that they complete and submit.
• Follow the RBB end to end account
  opening ensuring new accounts are authorised and KYC compliant. Escalate
  any items that exceed the agreed service level time lines or where there
  are unresolved KYC requirements, to management in Operations.
• Comply with general Barclays operational
  risk & rigour requirements e.g. Health & Safety standards and
  security of premises, KYC and anti-money laundering regulations.
• “Ensure that all activities and duties
  are carried out in full compliance with regulatory requirements,
  Enterprise Wide Risk Management Framework and internal Barclays Policies
  and Policy Standards. Understand and manage risks and risk events
  (incidents) relevant to the role.”

• The ideal candidate for the Barclays
  Bank Head of Business Banking job should have 8-10  years experience as Senior  manager’s role  in a large financial institution
• The applicant must hold a
  finance-related degree
• Proven networking and social skills
• Coaching and training skills
• Market Knowledge and innovation
  Knowledge and Expertise (relating to specialist knowledge and expertise
  required to undertake the role. May include knowledge of the Bank’s
  products, services and policies)
• Business Management/Financial Management
• Proven sales ability
• Outstanding relationship and
  interpersonal skills
• Strong selling and negotiation skills
• Strong Presentation Skills
• Relationship Skills
• Credit Risk Skills
• Leadership and Team skills
• Communications skills
• A detailed knowledge of the Core set of
  products
• For Complex products, will have a
  detailed knowledge of the requirements of the more sophisticated
  customers.
• A broad understanding of policies and
  strategies within the country as they relate to the demands of the
  customer base.
• A detailed understanding of Country and
  CBRM guidelines and credit risk policies .
• A detailed Knowledge Assets and
  Liabilities Management
• Strong negotiation and influencing
  skills
• Excellent communication skills –
  written, oral and presentation
• Time management skills
• Strong planning & organization
  skills
• Good PC skills
• Good numeric & analytical skills
• Proven team working skills
• Fraud prevention skills
• Excellent listening skills
• In-depth knowledge of the full Barclays
  Retail product set, including international banking.
• Understanding of Barclays Retail
  strategy, operating structure and interface with other functions
• Good understanding of Risk and Credit
  policies and procedures
• Detailed working knowledge of KYC and
  AML requirements and processes
• An understanding of people policies and
  procedures
• Up to date knowledge of competitor and
  market activity in local area

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