Job Title: Customer Relationship Officers (Graduate Trainees) Western, South western,…
Head Card Acquiring Employment Opportunity – Barclays Bank UK
Job Title: Head Card Acquiring
Organisation: Barclays
Bank UK
Bank UK
Duty Station: Kampala,
Uganda
Uganda
Reports to: Assistant
Vice President
Vice President
About Barclays UK:
Barclays is a
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The Head Card Acquiring will take
responsibility for retention of existing and recruitment of new customers (35%
retention / 65% recruitment). Customers may span the whole of Africa and
therefore role holders will need to be flexible to travel as required and be
able to deal with customers remotely. To recruit profitable new business and
then to establish, manage and develop long term, profitable relationships,
ensuring the provision of first class customer service and maximizing business
opportunities to achieve key objectives and goals
responsibility for retention of existing and recruitment of new customers (35%
retention / 65% recruitment). Customers may span the whole of Africa and
therefore role holders will need to be flexible to travel as required and be
able to deal with customers remotely. To recruit profitable new business and
then to establish, manage and develop long term, profitable relationships,
ensuring the provision of first class customer service and maximizing business
opportunities to achieve key objectives and goals
Key Duties and Responsibilities:
New Business
Development (45%)
Development (45%)
- Identify target customers
- Recruit new key customers at a
profitable level - Proactively create and develop business
relationships with companies - Prepare professional individual
compelling proposals for customers - Build close working relationships with
Barclays Corporate team contacts and other Group/external key business
influencers to create business opportunities. Attend relevant events. - Fully understand the workings of
Barclaycard and the pricing and risk strategy. - Independently determine, develop and
implement strategies and tactics to achieve/exceed sales targets, and
combat competitive threats.
Customer contact
(35%)
(35%)
- Customer contact will involve discussions
and negotiations on commercial, technical, operational marketing, and
industry issues - The role holder is responsible for
managing and responding to customer requirements - Negotiate, at board level, pricing and
contracts with strategically important customers. Handled incorrectly could result in
considerable losses to the Group in revenue and brand reputation. - Establish, build and maintain ongoing
relationships with customers to develop and protect business income - Develop a deep understanding of the
needs and requirements of customers’ businesses - Make sound commercial judgments in order
to retain and fully develop customer base
Planning and
research – 5%
research – 5%
- Responsible for developing a personal
sales plan to achieve targeted objectives and goals - Highly self-motivated with strong
personal time management of day to day activities to maximise return on
resources - Keeping fully updated on customer
activities as reported in the media and via internal Group sources - Maintain and understand the business
environment in which the customer operates - Constantly update knowledge on all
products and services offered by Barclaycard
Effective
Management and Development of Staff: 20%
Management and Development of Staff: 20%
- Ensure effective and efficient
deployment of staff with overall responsibility for motivation, direction,
control, training and co-ordination of use. - Ensure Succession Planning is in place
and updated to reflect the growth and internal changes that the African
Centre has and will go through
Governance, Control
and Risk: 20%
and Risk: 20%
- Ensure
compliance to Bank controls
, policy , service standards and procedures as laid down by the bank - Ensure all mandatory training completed
to deadline and understood within given timescales. - All risk events (incidents) or control
failures to be escalated, investigated, reported and fixed at root cause
to prevent reoccurrence - Successful independent conformance
assurance (e.g .RCA, BIA, Regulatory Compliance, PwC) - Understand technical/regulatory matters
affecting the business. Ultimate responsibility for the continuing compliance
and use of such matters - Assimilation of plans both strategic and
annual covering the Credit card
business with responsibility for
turning plans into reality - Ensure Governance, Compliance, Risk and
Control are implemented and adhered to meet Group Standards by Centre.
Staff at all levels to be clear on what is expected of them. Any new
regulatory or Group requirements are implemented and reviewed throughout
Barclaycard in a timely fashion.
Qualifications, Skills and Experience:
- The ideal candidate for the Barclays
Bank Head Card Acquiring job should have several years of experience within similar roles - Excellent numeric skills. Will be
required to obtain, prepare, assess and assimilate very complex and
detailed information - Excellent People Management Skills
- Strong Negotiation Skills
- Excellent interpersonal Skills
- PC Skills
- Essential to be innovative and
pro-active - Experience of working in a
multi-cultural environment - Knowledge and Expertise, Experience
(relating to specialist knowledge and expertise required to undertake the
role. May include knowledge of the Bank’s products, services and policies) - Will require a good understanding of
Barclaycard products/policies/plans/objectives in order to pro-actively
embrace systems/procedure changes within the function - Will require extensive knowledge of the
impact of short, medium and long-term plans of the business and the
effects of them on other functions, in order to implement the plans in the
most effective and holistic manner. - Will be required to have an
understanding of local, as well as, European statutes that relate to role
holders function. The most important of these will be Visa and MasterCard
regulations. Is likely to be personally responsible for compliance within
function. Other statutes may include;
Law relating to employment of People, Health and Safety at work,
Money Laundering regulations, Data Protection Act, KYC and FSA - Good knowledge of IT and telephony
systems - An understanding of the credit card
industry - A proven successful track record of
management experience at Junior, Middle and senior Level, with proven
examples of the successful Management of resources such as budgets, people
and premises in an operational area. - Management experience in a
multi-cultural environment - Experience of remote site management
within a matrix management model - Experience of working in with other
areas of the business in order to obtain an understanding of Commercial,
Optimization, Front-end Lending practices and the operational requirements
of the business.
How to Apply:
If you feel
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
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