Job Title: Quality Control Officer
Organization: Bayport
Financial Services (Uganda) Ltd
Financial Services (Uganda) Ltd
Duty Station: Kampala,
Uganda
Uganda
Reports to:
Manager Customer Service
Manager Customer Service
About US:
Bayport Financial
Services (Uganda) Ltd is part of the Bayport International Group (BML)
headquartered in Johannesburg, South Africa with Financial Services Operations
in over Nine Countries in Africa and South America.
Services (Uganda) Ltd is part of the Bayport International Group (BML)
headquartered in Johannesburg, South Africa with Financial Services Operations
in over Nine Countries in Africa and South America.
Job Summary: The Quality Control Officer verifies the
authenticities of loan documents attached whether they meet the quality control
policies and also check for potential fraud and forgeries. Key focus being
timely review loan applications to serve our clients in the least time
possible.
authenticities of loan documents attached whether they meet the quality control
policies and also check for potential fraud and forgeries. Key focus being
timely review loan applications to serve our clients in the least time
possible.
Key Duties and Responsibilities:
- To check all loan documents received
through the E Docs Portal and whether they have all the requirements as
per BFS policies and procedures. To perform preliminary fraud checks by
verifying signatures of approving authority, verification of correctness
of attached documents. - To make checks with Public service
database, mobile platform, credit policy, affordability calculator and
consulting the old documents for existing clients whether the client can
afford the loan or not. To capture and issue information for new clients
and updating existing clients’ information in the System. - To scan all authentic loan documents
that have been captured in the System and update the scanned database
where need be. - To recommend authentic loan documents
for approval and decline sub-standard loan documents with clearly stated
reasons attached. To receive and attach corrections from branches. - To Guide the branch Sales teams on all
the areas for correction on a declined loan application through a onetime
communication in order to avoid back and forth. - Guidance on preparation of Declines
report for management and Sales team reporting purposes - Maintain a strict Loan Processing Turn
Around Time measure per document of not more than 15 minutes per document
for a full Loan Application review. - Maintain an un biased position of loan
application processing with no favouritism or Occasional duties:
Mentor and train the
new Quality Control Officers on policies and procedures
new Quality Control Officers on policies and procedures
To be able to out in
extra time at the end of day in cases of un foreseen circumstances with main
goal of serving all the clients for the day
extra time at the end of day in cases of un foreseen circumstances with main
goal of serving all the clients for the day
Judgment and
Decision making:
Decision making:
Decision taken:
Making decisions to
decline or recommend loan applications for pre-approval at the next level
loans.
decline or recommend loan applications for pre-approval at the next level
loans.
Advice
/recommendations given:
/recommendations given:
- One-time guidance to the Branch Teams on all issues on loan
application - One-time guidance to the Branch Team on all the issues with a loan
application
Qualifications, Skills and Experience:
- The applicant for the Quality Control Officer must hold a Diploma in
business studies or its equivalent. - A minimum of one year of experience working as a Sales Agent with
Bayport financial services or any other financial institution is an added
advantage - Computer literacy skills
- Communication skills
Mental Skills:
- Ability to prioritise work
- Recommend the right documentation required for loan application
approval to the sales team - Refer Fraudulent applications to the Forensics Department
Planning ahead: Using Manual methods when the system is off.
Creativity: Staff is expected to look at faster ways of
working and applying their minds to reviewing the QC origination process
working and applying their minds to reviewing the QC origination process
Rewards: All
these opportunities have excellent and negotiable rewards for the best assessed
candidates
these opportunities have excellent and negotiable rewards for the best assessed
candidates
How to Apply:
All suitably
qualified and interested candidates should send their applications with a
signed formal application letter, Detailed Curriculum Vitae and copies of
Previous employment documents and Academic documents and relevant supporting
documentations to The Head of Human Resources, Bayport Financial Services, Plot
54, Lugogo bypass, Kampala, P.O. Box 1171, Kampala, Uganda Or email to
[email protected]; indicating on the left top corner of the application
envelop and if email application on the subject matter, role applied for and
name of applicant
qualified and interested candidates should send their applications with a
signed formal application letter, Detailed Curriculum Vitae and copies of
Previous employment documents and Academic documents and relevant supporting
documentations to The Head of Human Resources, Bayport Financial Services, Plot
54, Lugogo bypass, Kampala, P.O. Box 1171, Kampala, Uganda Or email to
[email protected]; indicating on the left top corner of the application
envelop and if email application on the subject matter, role applied for and
name of applicant
Deadline: 5th October, 2018
NB: If
not contacted by this date, please consider your application as having been
unsuccessful. All previous applicants for any of these roles are advised NOT to
apply again.
not contacted by this date, please consider your application as having been
unsuccessful. All previous applicants for any of these roles are advised NOT to
apply again.
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