Job Title: Branch
Relationship Officer
Relationship Officer
Organisation: Future
Options Consulting Ltd
Options Consulting Ltd
Duty Station: Kampala,
Uganda
Uganda
About US:
Future Options
Consulting Ltd is an online recruitment services which now seeks to recruit on
behalf of its valued Client in the Banking and Finance Industry.
Consulting Ltd is an online recruitment services which now seeks to recruit on
behalf of its valued Client in the Banking and Finance Industry.
Job Summary: The Branch Relationship Officer will achieve
business growth for Personal Banking by providing quality relationship
management to existing customers in assigned branch/territory. This will entail
sustaining customer satisfaction so as to retain them thereby generating
additional business through cross-sell opportunities.
business growth for Personal Banking by providing quality relationship
management to existing customers in assigned branch/territory. This will entail
sustaining customer satisfaction so as to retain them thereby generating
additional business through cross-sell opportunities.
Key Duties and Responsibilities:
- Providing an interface between the bank and existing customers in
order to maintain good customer relations so as to meet the customer needs
within the strategic objectives of the Bank. - Credit appraisals and recommendation for existing customers under
the various loan products and submit to the appropriate final approval
authority within established turnaround time. - Overseeing the relationship management of assigned customers.
- Ensuring revenue growth through increased product
uptake/cross-selling. - Ensure full compliance with Know Your Customer (KYC) and Anti Money
Laundering (AML) requirements. - Manage all aspects of risk, including monitoring of advances
portfolio, strict adherence to the provisions of the credit policy
document to ensure minimal losses to the bank. - Monitor closely all unsecured credit facilities and overdrawn
accounts assigned to ensure that the accounts are properly conducted to
avoid potential loss to the Bank. - Ensure that renewals, extensions and cancellations of existing
credit facilities are done before the expiry date. - Manage the referral process in line with the Credit policy.
- Manage customer queries, complaints and other correspondence in a
timely manner and within set standards for customer satisfaction. - Ensure accuracy and timeliness of reports that aid the business in
decision making (Non-Facility Overdraft Reports, Excess Reports, Facility
Expiries Reports, Past Due Reports, Large Items Report amongst others) - Represent the department in various special projects run for the
benefit of the bank. - Assist in identifying customer needs not met by existing products
and the implementation of new products and services. - Implement findings/decisions emanating from personal development
needs and regular coaching feedback from the unit head. - Be conversant with policies and procedures pertaining to all bank
products and services and be able to adapt to change in these as well as
technological changes, and customer sophistication. - Assist in the organization and participate in Public relations
activities and sponsorships that aim to improve their brand image in the
market.
Qualifications, Skills and Experience:
- The applicant should have three years of experience
- Customer focus to effectively investigate customer complaints and
respond appropriately. - Ability to proactively monitor personal banking accounts and take
appropriate action as applicable. - Interpersonal skills to create and maintain relevant business
networks; and to effectively communicate with and manage customer
expectations (internal and external), and other stakeholders who impact
performance. - Relationship management skills to effectively perform Account
Relationship Management activities/tasks in a manner that consistently
achieves high quality standards or benchmarks. - Sales and negotiation skills to prospect and close business.
- Knowledge of Personal Banking products.
- Knowledge and effective application of all relevant banking
policies, processes, procedures and guidelines to consistently achieve
required compliance standards or benchmarks. - Self-empowerment to enable development of open communication,
teamwork and trust that are needed to support performance and
customer-service oriented culture. - Networking skills to effectively leverage on relationships that will
enhance customer acquisition and retention. - Excellent verbal, written and communication skills.
- Personal motivation and drive for consistency in delivering results
within deadlines.
How to Apply:
All interested
candidates are invited to send their applications enclosing curriculum vitae,
copies of academic and professional certificates along with the names and
contacts of three referees. Applications should be sent by post, courier, hand
delivery or e-mail to the address given below; The Director, Executive
Recruitment, Future Options Consulting Ltd, 4th Floor, DTB Centre, Kampala Road,
P.O. Box: 34934, Kampala, Uganda. Phone: +256-414-231204/206, Email:
[email protected]
candidates are invited to send their applications enclosing curriculum vitae,
copies of academic and professional certificates along with the names and
contacts of three referees. Applications should be sent by post, courier, hand
delivery or e-mail to the address given below; The Director, Executive
Recruitment, Future Options Consulting Ltd, 4th Floor, DTB Centre, Kampala Road,
P.O. Box: 34934, Kampala, Uganda. Phone: +256-414-231204/206, Email:
[email protected]
Deadline: 18th October 2018
For more of the
latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline
latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline