The Ugandan Jobline

• Supervise sales office operations and personnel.
• Take lead in driving sale of airline products.
• Lead the delivery of exceptional customer service.
• Build and maintain strong customer working relationships.
• Understand the root cause of customer issues and work with them to
  devise and offer the best solutions available.
• Work with the senior management team to provide creative solutions
  to ensure attainment of KPIs and budgets.
• Responsible for the day to day tasks within the office.
• Train and develop the skills and knowledge of the sales team.
• Participate in developing departmental budgets and KPI’s.
• Ensure the quality of work is maintained and new processes and
  procedures are implemented in a timely manner.
• Manage holidays and absence records and take part in annual
  appraisals and disciplinary hearings for the sales team.
• Liaise with internal and external stake holders.

• The ideal candidate for the Uganda Airlines Sales Office Supervisor
  job placement must hold a Bachelor’s degree in Marketing, Commerce,
  Business Administration or other closely related field.
• Experience within a sales office or customer service environment.
• Knowledge of airline sales office operations and IATA procedures.
• Computer proficiency.
• Professional and positive attitude.
• First-class communication skills.
• Organised and methodical with excellent attention to detail.
• Previous experience of working within an airline or aviation sales
  environment will be of added advantage.

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