The Ugandan Jobline

• Handle incoming calls and emails and
  offer solutions to customer queries while maintaining the set quantitative
  and qualitative standards of customer contacts.
• Exercise professionalism at all times in
  responding to customers regardless of the issue or customer’s demeanor and
  must successfully handle difficult or sensitive issues.
• Develop comprehensive knowledge of
  company products by researching required information using available
  resources and revising material on product dynamics and product changes.
• Educate and advise customers on all
  aspects of Betin products to enhance customer satisfaction and ARPU
  (Average Revenue per User).
• Use appropriate Call center systems,
  processes and procedures to resolve customer issues accurately and
  promptly at every point of contact.
• Route calls and emails to an appropriate
  resource.
• Document all call information according
  to standard operating procedures by logging in all customer queries and
  complaints to assist in follow up and compilation of data for trends
  analysis.
• Respond to customers’ queries and
  complaints on social media in a timely manner.
• Perform any other relevant duties that
  may be assigned from time to time.

• The applicants for the Customer Service
  Representative jobs must hold degrees
• A minimum of six months’ experience
  Customer service in Call center environment
• Candidates should be fluent in English
  and Luganda. Local languages such as Kiswahili, Luo and Runyakitara are
  added advantage.
• Knowledge and interest about sports is
  desirable.
• Computer user friendly
• Good communication and teamwork skills

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