Organization: MENA
Sports Consulting Uganda Ltd (BetIn Uganda)
Sports Consulting Uganda Ltd (BetIn Uganda)
Duty Station:
Kampala, Uganda
Kampala, Uganda
About US:
MENA Sports
Consulting Uganda Ltd trading as Betin Uganda operates under license by the
Logispin Group, which is one of Europe’s largest and most successful betting
and gaming brands operating across Europe and Africa. The company draws upon
the best practices in both Europe and Africa and its directors utilise their
combined experience of over 150 years in the gaming industry to bring you the
very best products and services. It operates a full online and offline sports
betting and lotteries product portfolio.
Consulting Uganda Ltd trading as Betin Uganda operates under license by the
Logispin Group, which is one of Europe’s largest and most successful betting
and gaming brands operating across Europe and Africa. The company draws upon
the best practices in both Europe and Africa and its directors utilise their
combined experience of over 150 years in the gaming industry to bring you the
very best products and services. It operates a full online and offline sports
betting and lotteries product portfolio.
Key Duties and Responsibilities:
- Handle incoming calls and emails and
offer solutions to customer queries while maintaining the set quantitative
and qualitative standards of customer contacts. - Exercise professionalism at all times in
responding to customers regardless of the issue or customer’s demeanor and
must successfully handle difficult or sensitive issues. - Develop comprehensive knowledge of
company products by researching required information using available
resources and revising material on product dynamics and product changes. - Educate and advise customers on all
aspects of Betin products to enhance customer satisfaction and ARPU
(Average Revenue per User). - Use appropriate Call center systems,
processes and procedures to resolve customer issues accurately and
promptly at every point of contact. - Route calls and emails to an appropriate
resource. - Document all call information according
to standard operating procedures by logging in all customer queries and
complaints to assist in follow up and compilation of data for trends
analysis. - Respond to customers’ queries and
complaints on social media in a timely manner. - Perform any other relevant duties that
may be assigned from time to time.
Qualifications, Skills and Experience:
- The applicants for the Customer Service
Representative jobs must hold degrees - A minimum of six months’ experience
Customer service in Call center environment - Candidates should be fluent in English
and Luganda. Local languages such as Kiswahili, Luo and Runyakitara are
added advantage. - Knowledge and interest about sports is
desirable. - Computer user friendly
- Good communication and teamwork skills
How to Apply:
All suitably
qualified and interested candidates are encouraged to visit the web link below
where they will register or login (if already registered) to upload their
applications and updated CV/Resumes in either PDF or Microsoft Word format and
must include 3 work related references. Please do not include your academic
documents.
qualified and interested candidates are encouraged to visit the web link below
where they will register or login (if already registered) to upload their
applications and updated CV/Resumes in either PDF or Microsoft Word format and
must include 3 work related references. Please do not include your academic
documents.
Deadline: 17th September 2018
For more of the
latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline
latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline