Job Title: Helpline
Assistant
Assistant
Organisation: World
Vision International
Vision International
Duty Station: Uganda
Reports to: Accountability
Database Officer
Database Officer
About US:
World Vision Uganda
is a Christian Relief, Development and Advocacy Non-Government Organization
dedicated to working with children, families and communities to overcome
poverty and injustice. We currently work in over 41 districts in Uganda. World
Vision is committed to the protection of children and we will not employ people
whose background is not suitable for working with children. All employment is
conditioned upon the successful completion of all applicable background checks,
including criminal record checks where possible. “Our Vision for every child,
Life in all its fullness. Our prayer for every Heart, the will to make it so.”
is a Christian Relief, Development and Advocacy Non-Government Organization
dedicated to working with children, families and communities to overcome
poverty and injustice. We currently work in over 41 districts in Uganda. World
Vision is committed to the protection of children and we will not employ people
whose background is not suitable for working with children. All employment is
conditioned upon the successful completion of all applicable background checks,
including criminal record checks where possible. “Our Vision for every child,
Life in all its fullness. Our prayer for every Heart, the will to make it so.”
Job Summary: The Helpline Assistant will support the
project in systematic beneficiary complaints’ data collection and management by
phone for timely and evident reporting, to ensure quality programming and
accountability within the framework of World Vision and Donor standards and
guidelines.
project in systematic beneficiary complaints’ data collection and management by
phone for timely and evident reporting, to ensure quality programming and
accountability within the framework of World Vision and Donor standards and
guidelines.
Key Duties and Responsibilities:
Complaints Database
Management
Management
- Take lead in compilation, generation and update of the Complaints
database which are received by phone calls - Perform Routine data processing and entry and assist in data
analysis & preparation of monthly complaint reports. - Take lead in the generation of a complaint log indicating their
resolution and status per complaint registered. - Maintain confidentiality and observe data protection and other
associated guidelines. - Ensure compliance and processing protocols in order to meet
standards for quality and accuracy. - Give updates on issues related to data quality and assist in
implementing actions to address compromise in data quality
Accountability and
Humanitarian Principles
Humanitarian Principles
- Take lead in the establishment of Complaint Response Mechanism
committee consisted of WFP, OPM, UNHCR and WVU. - Participate in the setup of a Robust Community help line as a forum
to receive community issues and provide timely feedback - Participate in the process of selection and establishment of
community help line Assistants to support the community help line
committees at the settlement level. - Establish that master beneficiary list is printed one week prior to
the distribution and the list displayed at the various FDPs to enable the
community cross check their names and provide feedback on any complaints
to be addressed prior to the distribution. - Ensure that a functional help line is set up at all distribution
points to record and register complaints. - Take lead in the generation of complaint log of all complaints
registered - Take lead in the resolution process and ensure that all complaints
are resolved in a timely manner with a maximum of 30 days before the next
distribution. - Set up a system that should gather complaints not only limited to
distribution day but comprehensively covers any food related issues. - Sensitizing the community on the availability of the help line
- Coordinate with the relevant stakeholders in problem solving to
bring solutions for the complainers. - Develop an efficient complaints mechanism that will be shared with
partners - Conduct data quality assurance of the data entered.
- Build and maintain strong working relationships with the rest of the
team - Perform other duties as required.
Qualifications, Skills and Experience:
- The ideal candidate for the World Vision Uganda Helpline Assistant
job opportunity must hold a Uganda Advanced Certificate of Education
(UACE), Sudanese Senior Three Leaver or its equivalent - Fluency in Arabic and English Languages is a must
- Computer literate
- This position requires a person who is self-starter, who can
accomplish the task with minimal or no supervision. He/she should be able
to cooperate with other units. He/she must be keen on details and well
organized individual. - Experience in database management is an added advantage.
- Strong interpersonal and intra personnel skills.
- Multi diversity and ability to easily establish rapport
- Knowledge of other south Sudan languages is an added advantage
- Knowledge of the local West Nile languages
NB:
Qualified female candidates are particularly encouraged to apply.
Qualified female candidates are particularly encouraged to apply.
How to Apply:
All suitably
qualified candidates are encouraged to apply online by visiting World Vision
International’s e-recruitment jobs portal at the web link below.
qualified candidates are encouraged to apply online by visiting World Vision
International’s e-recruitment jobs portal at the web link below.
Please follow
instructions on How to Create Account and Profile at World Vision’s
e-recruitment portal. Qualified female candidates are particularly
encouraged to apply.
instructions on How to Create Account and Profile at World Vision’s
e-recruitment portal. Qualified female candidates are particularly
encouraged to apply.
Deadline: 14th September 2018
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find us on our facebook page https://www.facebook.com/UgandanJobline