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• Support creation of relevant annual Learning and Development
  /training calendar through training needs surveys, assessments, reports
  and feedback survey. 
• Define training out comes to stake holders and ensure all activities
  are focused on these out comes.
• Designing appropriate business impactful trainings or learning and
  development actions that support achievement of business objectives.
• Deliver high impact trainings that can be immediately applied in the
  workplace.
• Drive learning transfer and deploy performance support where
  possible.
• Document results of trainings delivered.
• Achieve 90% and 85% Satisfaction levels, and make sure that all
  teams are sufficiently trained and up skilled in order to efficiently
  perform their roles.

• Direct Sales Agent Recruitment cost effectively, vet trainees to
  ensure improved pass rates of trainees in every cohort.
• Ensure timely registration of all newly trained DSR. Help remove
  blockers and demotivating factors for DSR, creating an enabling
  environment for DSR support and performance.
• Provide regular candid feedback to Sales teams and other support
  teams on areas of great work and areas of improvement in DSR support.
• Work towards improved pass rates per cohort.
• Ensure DSR retention within your control and keeping track of DSR
  exits and ensure monthly system clean up, tracking of active and inactive
  DSR, coaching for performance improvement or understanding of DSR issues.
• Sub-agent tracking & registration
• DSR transfers from one service center to another.
• Pay close attention to issues in the table below and follow up with
  concerned teams for support.
• General device issues – Error codes etc., POS, delays at the shop
• Un updated credits
• Unmatched payments
• Missing payments
• Outage  COMMS – systems down,
  credits not updating, internet intermittence

• Coordinate project and pilot set up with project team. Ensure
  processes, product, project/ pilots training e.g. new product roll out,
  price and process changes, FSE, TV Parties. Make sure that the teams in
  the field and other areas are 90 percent skilled, informed, and trained
  before rolling out of new projects / pilots, product or processes.
• This also includes creation of up to date training material to
  enable delivery of good quality training, engaging suppliers of trainings
  and skills transfer.

• Visible contribution to quality sales by new DSR/ FSE. Improved pass
  rate/ Points Target cost effectively. Through regular coaching calls,
  communication of different E- platforms, refresher trainings, talks and
  quizzes.
• Maintaining record of all coaching calls and learning and
  development interventions for DSR.
• Ensure teams are well equipped and up to date with all company
  information, new processes, ideas, issues, through regular communications.

• The applicant for the M-KOPA Learning and Development Officer job
  placement must hold a bachelor’s degree in any discipline from a
  recognized University.
• At least 18 months as a Sales Trainer.
• Presentation and Power point skills
• Business Strategy Skill
• Good reporting skills
• Data analysis
• An excellent communicator
• Should be self-motivated & able to demonstrate a drive for
  results with a professional approach.

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