The Ugandan Jobline

• Provide IT management support for all FH staff including hardware,
  software, network, connectivity issues, support tools, and other MIS
  systems.
• Provide maintenance and security of all network systems, servers,
  computers, and all other ICT related equipment.
• Provide day-to-day guidance and management on technical activities
  for other IT associates, interns in head office and field sites
• Work in close collaboration with the Global IT office to maintain a
  secure network, identify and recommend any change in IT that might be
  required to improve organization performance
• Test systems and applications including installations and repairs of
  operating systems (Win/7/8/10, Ubuntu Linux), Office suite packages (MS
  Office/OpenOffice/LibreOffice), network monitoring and other software
  applications
• Maintain and regularly update thorough documentation relating to the
  network configuration and its administration, update/register inventory of
  all computer equipment including software used in all sites.
• Provide quick response to users’ requests for help, diagnose
  problem, provide resolution to staff using email, phone, remote access
  software or in-person when available
• Provide users with information on how to avoid the same issue in the
  future and how to troubleshoot issues for themselves
• Ensure that users’ systems are ready and able to accomplish the
  goals of the user, including connecting to all centrally provided tools
  and services
• Manage and implement a data backup system with standard procedures
  and ensure all precautions are taken concerning sensitive information
• Maintain updates of antivirus software on all computers for
  protection and follows the standard maintenance check list for periodic
  checks of machines
• Prepare reports of work and activities to be reviewed by supervisor.
• Efficient management of IT resources from purchase to end of life
  phase with proper documentation

• Listen to understand users’ ministry goals and technical needs
• Suggest more effective ways for users to accomplish their ministry
  goals by utilizing technology
• Document and update technology policies, procedures and “How-To”
  guides

• Ensure that all users have up to date information about how to
  utilize their technology most effectively
• Monitors proper implementation of FH Uganda ICT Policy
• Organize and train staff on computer care, usage and new
  technologies
• Proactively engage with end-users and user training experience.
• Assist and equip end users in finding appropriate training resources

• The applicant must hold a university degree (or equivalent) in
  Computer Science, Information Technology or a related technology degree
• Six years of experience with extensive knowledge in networking,
  system administration, computer maintenance and user support or directly
  related training; or a combination of education and experience.
• Previous experience working for NGOs an asset, particularly
  international and/or health related NGOs. A postgraduate degree in IT is
  an added advantage.
• LAN administration experience, system administration, including
  maintenance and installation of all network equipment including switches,
  routers, gateways, firewalls
• Cisco CCNA/CCNP, MCSE or other certifications/trainings in
  Information Technology desirable
• ICT Project planning and management
• Trainings on advanced/specialized computer applications are
  advantages
• Experience in other desktop, web based software and tools, email
  systems, open source, customized applications are all advantages
• Excellent attention to detail, highly organized, rigorous,
  self-motivated, strong sense of responsibility, ability to work
  independently
• Capacity for analysis, synthesis and reporting of large amounts of
  information
• Willingness to travel to field sites
• Has a vibrant personal relationship with Jesus Christ. Is a
  consistent witness for Jesus Christ, maintains a courteous Christ-like
  attitude in dealing with people within and outside of Food for the Hungry
• Is a consistent witness for Jesus Christ, maintains a courteous
  Christ-like attitude in dealing with people within and outside of Food for
  the Hungry
• Must be able to work in a cross cultural environment. Must be able
  to communicate effectively with supervisor and staff stationed in US and
  other countries on a regular basis.
• Strength and discipline to refuse requests and temptations to cheat,
  abuse the policies of FH, FH equipment and/or government regulations.
• Strong analytical ability to resolve complex technical issues in
  addition to effective communication and customer care skills
• Must be goal-oriented and proactive with a relentless focus on
  results
• Must have demonstrated ability to quickly and independently get
  tasks done on short deadlines with attention to details and quality
• Ability to reason logically and make decisions in difficult situations.
• Ability to define problems, collect data, establish facts, and draw
  valid conclusions
• Ability to interpret an extensive variety of technical instructions
  in mathematical or diagram form and deal with several abstract and
  concrete variables
• Ability to sit at a computer for 8 hours a day doing repetitive
  motions on a keyboard
• Ability to travel to the field with sometimes limited resources and
  housing
• Must be flexible in work schedule and willing to be available
  sometimes at non-standard hours
• Fluency in English
• Ability to effectively present information and respond to questions
  from groups of managers, clients, customers, and the general public.

• Project and general management skills
• Capability to coordinate and cooperate within interdisciplinary
  teams
• Able to prioritise work effectively for execution with limited
  resources
• Strong conceptual and analytical skills
• Problem solving and decision making
• Strong negotiation, facilitating and influencing skills

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