Job
Title: Customer
Services Supervisor
Title: Customer
Services Supervisor
Organisation: Uganda
Airlines
Airlines
Duty Station: Entebbe
International Airport, Uganda
International Airport, Uganda
About US:
Uganda Airlines is
the National Carrier of the Republic of Uganda based at Entebbe International
Airport. It is headquartered in Entebbe, Wakiso District, Uganda, and operates
from its hub in Entebbe International Airport.
the National Carrier of the Republic of Uganda based at Entebbe International
Airport. It is headquartered in Entebbe, Wakiso District, Uganda, and operates
from its hub in Entebbe International Airport.
Job Summary: The Customer Services Supervisor is
responsible for supervising the Customer Service Team to ensure they
continuously provide up-to-date information and excellent customer services to
all the passengers. He/ she will ensure provision of information that is
consistent with safety, customer service policies and security standards of the
company.
responsible for supervising the Customer Service Team to ensure they
continuously provide up-to-date information and excellent customer services to
all the passengers. He/ she will ensure provision of information that is
consistent with safety, customer service policies and security standards of the
company.
Key Duties and Responsibilities:
- Provide answers to customer queries, giving directions, pro-actively
look for possible improvement and conveying a positive image of the
Airline. - Coordinate and assist customers with check-in and ticketing
processes at the airport. - Coordinate gathering of comprehensive customer service feedback data
for presentation to the Manager Quality Assurance and Customer Services in
a timely fashion. - Ensure that Customer Services Teams are the face of the airline at
the airport and are serving customers while promoting company values and
image.
Qualifications, Skills and Experience:
- The ideal candidate for the Uganda Airlines Customer Services
Supervisor job placement must hold a Diploma or an equivalent relevant
Tertiary, Trade, Vocational Qualification. - Job-related experience with customer service is an advantage.
- Ability to produce accurate work under tight timelines.
- Self-motivation and flexible work attitude with initiative to work
under minimum supervision. - Computer literate with a good standard of IT.
- A good standard of spoken and written English language skills.
- Amiable personality.
- Strong interpersonal and communication skills with ability to work
as a team.
How to Apply:
Application letters,
complete with Curriculum Vitae giving two (2) referees, and copies of academic
and professional certificates with one passport size photograph (one full size
photograph for Cabin Crew applicants) should be submitted online, Click
Here or by post quoting the Job
Reference number accordingly.
complete with Curriculum Vitae giving two (2) referees, and copies of academic
and professional certificates with one passport size photograph (one full size
photograph for Cabin Crew applicants) should be submitted online, Click
Here or by post quoting the Job
Reference number accordingly.
Applications should
be addressed to:
be addressed to:
The Interim Manager
– Human Resources.
– Human Resources.
Uganda National
Airlines Company Ltd.
Airlines Company Ltd.
P.O. Box 431,
Entebbe, Uganda.
Entebbe, Uganda.
Deadline: 17th September, 2018
For more of the
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