The Ugandan Jobline

• Manages and keeps an updated record on all customer bank accounts
  and ensures that they are in an active status, maintains records on
  reactivated accounts and prepares a monthly report to Head of marketing
  detailing quantifiable results on the number of accounts activated and
  deposit levels.
• Takes initiative in customer satisfaction via process improvement
  plans and efficient reporting and flow of information.
• Maintains Customer relationships, participates in developing
  department budgets, monitors department expenses and prepares quarterly
  budget analysis report to control costs
• Manages sales staff in day-to-day performance of their activities in
  line with bank required customer satisfaction standards
• Ensures that project/ departmental milestones/goals are met and
  adhering to approved budgets
• Have full responsibility for guiding staff on retention strategies
  and their implementation to achieve mission/vision goals.
• Responsible for training all staff on customer retention strategies,
  applicability and consistency in conformity with customer service required
  standards.
• Finance perspective: Able to analyze and prepare marketing function
  financial data. This includes preparation and analysis of business modules
  when required.
• Any other duties assigned by the supervisor in line with the role

• The applicant for the Cairo International Bank Customer Retention
  Manager job must hold a Bachelor’s degree from an accredited University in
  Business administration with a major in Marketing/Management related field
• Five years of experience in the related area as an individual
  contributor/1 to 3 years supervisory experience may be required.
• Excellent interpersonal skills, presentation and written
  communication skills
• A self- starter who can operate both individually and as part of a
  team
• Analytical mind, good attention to detail, problem solving, good
  time management skills and the
• Good negotiation skills

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