The Ugandan Jobline

• The incumbent will deliver exceptional
  sales performance by identifying and meeting customer needs through
  selling & cross selling of Bank’s consumer lending products.
• Provide direct “hands on” sales support
  (quality lead generation and effective follow up) to generate and convert
  quality leads into sales.
• Actively participate in sales campaigns
  to meet specific targets.
• Maintain own sales performance
  statistics for management information usage.
• Submit completed application forms of
  different products in line with Bank policies and requirements and submit
  to Team Leader for review
• Check correctness of each new account
  application, loan document, Barclaycard application and all other customer
  documents
• Comply with general Operational risk
  & Rigour requirements e.g. Health & Safety standards and security
  of premises, KYC and anti-money laundering regulations
• Ensure accuracy of each new account
  application, loan document, Barclaycard application and all other customer
  documents. Lead Generators (LGs) are held personally accountable for accuracy
  and quality of these and supporting documents that they complete and
  submit.

• Provide excellent customer service in
  line with Barclays values
• The Lead Generator will own customer
  queries and complaints around account opening, loans and card applications
  and resolve in a timely manner.  Escalate any unresolved queries, or
  queries not resolved in a short period of time to the Line Manager.
• Build and strengthen working
  relationships with internal service providers (Operations and the KYC
  Helpdesk) to ensure a quick turnaround time of escalated queries and
  complaints.
• Guide customers as soon as new loans are
  approved and encourage draw-downs on the new loans
• Open scheme loan accounts referred by
  the Scheme Loans Relationship Managers

• Share knowledge and experience with
  other Lead Generator in the team.
• Agree annual performance objectives with
  the Team Leader, including specific sales targets.
• Pursue continued improvement in personal
  development by participating in development programmes and training
  preferred

• Ensure that all activities and duties
  are carried out in full compliance with regulatory requirements,
  Enterprise Wide Risk Management Framework and internal Barclays Policies
  and Policy Standards.
• Understand and manage risks and risk
  events (incidents) relevant to the role.”

• The ideal candidates for the Barclays
  Lead Generator Jobs should preferably hold a First degree or diploma or
  relevant experience in a front-line banking sales/marketing/service
  environment.
• Previous experience of competitor
  products sales in banking is an added advantage
• Basic knowledge of the bank’s products
  and services advantage
• Basic understanding of how the Bank
  operates advantage
• Working knowledge of local banking
  policies and laws
• Excellent verbal and written
  communication skills
• Good networking skills
• Good selling / influencing skills
• Good presentation skills
• Good listening skills

• The Lead Generator needs to match
  customer needs to product and service offerings provided by the Bank,
  recognize sales opportunities and carry-out-pro-active selling. They
  should have the ability to close a sale.
• Problem-solving around queries and
  complaints is largely prescribed.
• Broad knowledge and understanding of
  overall Retail goals & objectives, including the outlet’s objectives
  growth of sales, cost control and income contribution.
• A thorough understanding of the sales
  process
• Working knowledge of the procedure
  manuals
• Broad working knowledge and
  understanding of relevant  of legislation e.g KYC , Anti-Money
  laundering, banking code, service standards, health & safety standards
  etc.
• Broad working knowledge of the bank’s
  internal departments, systems & procedures as well as risk &
  rigour requirements.
• Some knowledge of competitor products
  and services offered to high net-worth customer is preferred

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