The Ugandan Jobline

• Manage and direct a focused sales team in the branch to be able to
  meet set work plans and all branch financial objectives
• Drive a sales culture in the Branch for all staff and ensure product
  knowledge sessions happen so staff can ably sell all the Bank products
• Ensure relationship management and retention through regular
  customer visits and calls
• Inculcate a cost awareness culture in the team by setting cost
  management standards and guidelines and following up to ensure that there
  is no wastage, monitor all expenses and ensure all costs are within the
  set budget
• Grow the loan portfolio by selling all the bank products as per the
  set targets and by ensuring that loan applications are processed
  efficaciously, speedily and in line with set credit guidelines.
• Review and manage dormant accounts regularly to achieve the active
  accounts set targets
• Ensure the continuous availability of quality staff at the branch
  through effective succession planning, cross training, and leave planning
• Manage and enforce a team of focused staff who deliver the customer
  experience set standards
• Continually assess employee skills, identify gaps and arrange
  training where needed, in consultation with the HR department
• Set and agree targets for staff, review their performance regularly
  and take action to remedy under target performance.
• Ensure proper leave management and proper succession planning for
  business continuity
• Continuous coaching and mentoring of all branch staff on all bank
  policies and procedures
• Ensure strict observance of discipline and that staff discharge
  their duties with a high degree of professionalism
• Set and agree targets for staff, review their performance regularly
  and take action to remedy under target performance
• Identify and recommend CSR activities around the Branch local
  catchment area to improve on the quality of lives of the people in our
  communities and also invest and enhance brand visibility
• Drive a service culture within the Branch and enforce customer
  experience standards in the Branch, monitor customer satisfaction and
  ensure prompt resolution of customer complaints
• Create a great customer experience at all times by adhering to all
  the set TAT on all customer instructions/ requests. On-board new customers
  on quick banking and other service channels.
• To review, verify and authorize new accounts opened in the branch to
  ensure no fraudulent accounts are opened in the system.
• Review and sign off monthly reconciliations and ensure timely
  submission to Head office as per laid down procedures.
• Manage Bank assets and carry out surprise checks as per laid down
  Procedures
• Maintain availability of the system by following up on equipment
  breakdown, such as generators, UPS, cameras, counting machines, and UV
  lights to ensure smooth running of the Branch
• Resolve and attend to all risk and audit issues raised in the Branch
  in a timely manner and avoid re-occurrence as per laid down procedures
• Oversee the overall operations of the branch and ensure that all
  branch activities comply with the laid down processes and procedures,
  operating risks are minimized, best practice standards achieved and Branch
  attains acceptable Audit and risk ratings.
• Ensure that all documentation and transactions are in line with
  local and regulatory anti-money laundering and KYC requirements
• Carry out any duties/responsibilities that are found necessary for
  improvement and effective control of the branch as per laid down
  procedures

• Business growth in the Branch in all aspects of the financial
  pillars; balance sheet growth, Active accounts, Assets and profitability.
• Manage a balance sheet of 30Bn and above and customer base of 20,000
  and above

• The applicant for the DFCU Bank Branch Manager job placement must
  hold a Bachelor’s degree
• Professional qualification in banking i.e. ACIB, Credit
  Certification
• A Banker with four years’ experience and at least 2 years in a
  supervisory position
• Previous experience in managing a diverse range of people and
  activities
• Knowledge of the bank’s laid down policies and procedures relating
  to all areas under control
• Knowledge of bank products and services
• Knowledge of socio-political and economic dynamics affecting the
  local market
• Knowledge of the code of Banking practice
• Knowledge of risk management and credit principles
• Knowledge of Branch accounting and transactional procedures, systems
  and processes.
• Ability to communicate clearly and effectively
• Good presentation and negotiation skills
• People management skills, including Team building, motivation and
  team goal plan
• Leadership skills
• Decision making and problem solving skills
• Analytical skills
• Change management skills
• Ability to lead and motivate a team to achieve its set goals
• Ability to work under pressure and with minimal supervision
• Should be self-driven and goal oriented
• Ability to multi task and balance the scorecards in a dynamic market
  and increasing demands of both internal and external stakeholders
• Excellent communication skills and be able to deal with internal and
  external customers
• Ability to keep abreast on changes in the market, customer
  requirements, competitors’ responses and the bank’s ability to use
  information to identify new business opportunities and threats.

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