Job Title: Senior Manager – Operations
& Maintenance
& Maintenance
Organisation: Q-Sourcing
Servtec
Servtec
Duty Station:
Kampala, Uganda
Kampala, Uganda
About US:
Q-Sourcing Servtec.
is a manpower management solutions firm operating in the East African Region in
the countries of Uganda, Kenya, Rwanda and South Sudan. They are recruiting on
behalf of one of our Kampala-based clients.
is a manpower management solutions firm operating in the East African Region in
the countries of Uganda, Kenya, Rwanda and South Sudan. They are recruiting on
behalf of one of our Kampala-based clients.
Key Duties and Responsibilities:
- Supervise and Manage performance of:
- NOC Manager
- Service Delivery Manager
- NOC Supervisors
- Regional Maintenance Supervisors
- Site Maintenance Partner’s service delivery
- Provides leadership and support to both internal and external
customers. - Proactively identify and resolve personnel issues in conjunction
with Human Resources - Recruit, develop and retain staff, partnering with senior. Management,
Recruiting and Human Resources. This includes on-boarding and orientation
for new hires - Provide disciplined performance management for team.
- Define and communicate annual SMART goals, perform formal and
informal performance reviews, and ensure changes and updates are
communicated in a timely and professional manner. - Create strong collaborative team environment.
- Understand team field challenges and facilitate them with
appropriate solutions/tools
Qualifications, Skills and Experience:
- The applicant for the Senior Manager – Operations & Maintenance must
hold a Degree certificate in Civil/Electrical/Telecommunication from a
recognized institution. - A Master’s Degree certificate in a Business/Management Training will
be an added advantage. - Three years’ experience in a Telecommunications Site Operations.
- Knowledge & application of service delivery and support process
management (ITIL) will be an added advantage. - Analytical ability to determine user problems and recommend
solutions. - Ability to manage projects, ensuring that projects are clearly
defined, systematically - Executed, accepted and results oriented.
- Adherence to project management best practices processes, and
standards within the organization are required. - Established skills/hands-on-experience to coach and mentor relevant
stakeholders - Current working knowledge of Microsoft Office
- Relationship-development
skills resulting in
long term mutually beneficial client relationships. - Self-motivated; Able to work both independently to complete tasks
and respond to department requests, as well as collaborating with others
to utilize resources and knowledge of others in identifying quality
solutions. - Strong organization, planning and project management skills; ability
to prioritize tasks for both self and team to meet business requirements
and deadlines. - Ability to work in a time-sensitive and high-volume environment
- Good strategic and problem-solving skills to effectively influence
decision making in key negotiations. - Excellent organizational skills
- Very good leadership and people management skills
- Excellent written and verbal communication skills
- Must be a team player.
- Innovate and ability to try new ways of doing things
- Ability to assess applicable risks and develop mitigation plan
- Ability to work with great integrity and responsibility
- Micro-management skill and focus on continuous improvements
- Possess a valid driving permit with at least 2 years driving
experience
How to Apply:
All suitably
qualified and interested candidates are invited to send a comprehensive CV and
certified copies of academic documents by e-mail to
[email protected]
qualified and interested candidates are invited to send a comprehensive CV and
certified copies of academic documents by e-mail to
[email protected]
Note: Please
kindly mark your application as “Application_ Senior Manager – Operations &
Maintenance” in the subject line of your email.
kindly mark your application as “Application_ Senior Manager – Operations &
Maintenance” in the subject line of your email.
Deadline: 23rd August 2018
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