Telecom Company Jobs – Senior Manager – Operations & Maintenance – Q-Sourcing Servtec

Organisation: Q-Sourcing
Duty Station: 
Kampala, Uganda
About US:
Q-Sourcing Servtec.
is a manpower management solutions firm operating in the East African Region in
the countries of Uganda, Kenya, Rwanda and South Sudan. They are recruiting on
behalf of one of our Kampala-based clients.
Key Duties and Responsibilities: 
  • Supervise and Manage performance of:    
    • NOC Manager           
    • Service Delivery Manager   
    • NOC Supervisors      
    • Regional Maintenance Supervisors
    • Site Maintenance Partner’s service delivery          
  • Provides leadership and support to both internal and external
  • Proactively identify and resolve personnel issues in conjunction
    with Human Resources       
  • Recruit, develop and retain staff, partnering with senior. Management,
    Recruiting and Human Resources. This includes on-boarding and orientation
    for new hires     
  • Provide disciplined performance management for team.
  • Define and communicate annual SMART goals, perform formal and
    informal performance reviews, and ensure changes and updates are
    communicated in a timely and professional manner.
  • Create strong collaborative team environment.
  • Understand team field challenges and facilitate them with
    appropriate solutions/tools

Qualifications, Skills and Experience: 
  • The applicant for the Senior Manager – Operations & Maintenance must
    hold a Degree certificate in Civil/Electrical/Telecommunication from a
    recognized institution.
  • A Master’s Degree certificate in a Business/Management Training will
    be an added advantage.
  • Three years’ experience in a Telecommunications Site Operations.
  • Knowledge & application of service delivery and support process
    management (ITIL) will be an added advantage.
  • Analytical ability to determine user problems and recommend
  • Ability to manage projects, ensuring that projects are clearly
    defined, systematically
  • Executed, accepted and results oriented.
  • Adherence to project management best practices processes, and
    standards within the organization are required.
  • Established skills/hands-on-experience to coach and mentor relevant
  • Current working knowledge of Microsoft Office
  • Relationship-development  
    skills   resulting   in  
    long   term   mutually   beneficial   client relationships.
  • Self-motivated; Able to work both independently to complete tasks
    and respond to department requests, as well as collaborating with others
    to utilize resources and knowledge of others in identifying quality
  • Strong organization, planning and project management skills; ability
    to prioritize tasks for both self and team to meet business requirements
    and deadlines.
  • Ability to work in a time-sensitive and high-volume environment
  • Good strategic and problem-solving skills to effectively influence
    decision making in key negotiations.
  • Excellent organizational skills.
  • Very good leadership and people management skills
  • Excellent written and verbal communication skills
  • Must be a team player.
  • Innovate and ability to try new ways of doing things
  • Ability to assess applicable risks and develop mitigation plan
  • Ability to work with great integrity and responsibility
  • Micro-management skill and focus on continuous improvements
  • Possess a valid driving permit with at least 2 years driving
How to Apply:
All suitably
qualified and interested candidates are invited to send a comprehensive CV and
certified copies of academic documents by e-mail to 
Note:  Please
kindly mark your application as “Application_ Senior Manager – Operations &
Maintenance” in the subject line of your email.
Deadline: 23rd August 2018
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