Job Title: Operations Supervisor
Organization: Sanitation
Solutions Group (SSG)
Solutions Group (SSG)
Duty Station:
Kampala, Uganda
Kampala, Uganda
About US:
Established in
August 2014, Sanitation Solutions Group (SSG) is a market-based sanitation
enterprise whose objective is to provide affordable sanitation products and
services to households and communities in Uganda. SSG’s initial focus was on
three sanitation business models – pre-fabricated concrete latrine
construction, latrine upgrading and business support to entrepreneurs in both
latrine emptying and construction. SSG has now refined its operations and our
current specialization is emptying on-site sanitation facilities including pit
latrines and septic tanks under our Fresh Pit brand.
August 2014, Sanitation Solutions Group (SSG) is a market-based sanitation
enterprise whose objective is to provide affordable sanitation products and
services to households and communities in Uganda. SSG’s initial focus was on
three sanitation business models – pre-fabricated concrete latrine
construction, latrine upgrading and business support to entrepreneurs in both
latrine emptying and construction. SSG has now refined its operations and our
current specialization is emptying on-site sanitation facilities including pit
latrines and septic tanks under our Fresh Pit brand.
Job Summary: The Operations Supervisor will work closely
with our finance and field teams to support operations and implement systems
required to scale. The internal focus for this role is to ensure implementation
of company systems and develop new ways of increasing operational efficiency by
reducing costs and managing service delivery.
with our finance and field teams to support operations and implement systems
required to scale. The internal focus for this role is to ensure implementation
of company systems and develop new ways of increasing operational efficiency by
reducing costs and managing service delivery.
Key Duties and Responsibilities:
Operations
Management
Management
- Monitor day-to-day services offered to clients and ensure high
quality delivery by field operators - Track key operational metrics, ensure accuracy of day-to-day data
and deliver timely and insightful information to assist management in
decision making - Handle incoming client orders and negotiations on price as per
company pricing structures and discount offers - Submit weekly operational and sales reports that emphasize team
performance and recurring challenges to support strategic decision making - Conduct field visits to assess efficiency of teams and offer
operational support in unforeseen circumstances - Facilitate regular meetings with management to review progress
towards targets, troubleshoot challenges, and develop solutions
Team supervision
- Manage and supervise service delivery teams to ensure maximum
productivity, efficiency and compliance to systems and processes - Develop schedules by systematically assigning orders to all teams to
ensure equal distribution of deliveries - Conduct team appraisals and hold teams accountable for their
performance on a quarterly basis - Set the tone for professional, high quality performance of teams
through leadership including handling incidents of theft, crime,
misrepresentation of see details and company information - Manage feedback between management and operational staff so that
ideas, and concerns are heard Analysis - Conduct operational analysis to identify inefficiencies in delivery
time, costs and customer satisfaction. You will work closely with
management to analyze and proactively recommend and implement solutions to
operational challenges - Conduct analysis of team performance and offer input on team
promotions, bonuses and dismissal - Conduct research to understand prevailing market trends and
analyzeoustorrior feedback - Support the finance team with key operational information when
Developing financial data and preparing monthly and annual reports
Qualifications, Skills and Experience:
- The ideal candidate must hold a Degree in Statistics, Commerce,
Business Administration, Finance or any related fields - Prior work experience, demonstration of ability or qualifications in
project management, accounting/finance (CPA/ACCA) and software like
QuickBooks or Tally are preferred - Experience in operations management and/or finance with a strong
analytical background or experience as an entrepreneur. Additional
experience working with and supervising teams in the informal sector - We are looking for an exceptional leader and executer who
appreciates the work we do and shares in our vision and driver. The
candidate should be able to develop insightful analyses, problem- solve
through analytical and organizational challenges, assume high levels of
responsibility & integrity, perform excellent work and contribute fresh
ideas. - Strong communication skills, both written and verbal, and analytical
abilities to support development of insightful and structured information - Interest in guiding and leading our operational team
- Utmost professional behavior and integrity that enhances
productivity and promotes teamwork and cooperation - Organized with the ability to coordinate and prioritize multiple
tasks simultaneously while working under pressure - Keen eye for detail to identify discrepancies, inefficiencies and
evaluate operational performance - Should be proficient in English and Luganda
- Excellent computer proficiency in Microsoft Office (Excel, Word,
PowerPoint)
How to Apply:
All candidates
should send an email indicating your interest to
[email protected] attaching your CV, cover letter academic
transcripts. Your cover letter should provide details of your experience,
milestones achieved, sales track records, your interest in the role, your
individual growth plans, and any other additional details to motivate your
candidacy. The position title should be the subject line.
should send an email indicating your interest to
[email protected] attaching your CV, cover letter academic
transcripts. Your cover letter should provide details of your experience,
milestones achieved, sales track records, your interest in the role, your
individual growth plans, and any other additional details to motivate your
candidacy. The position title should be the subject line.
Deadline: 31st August 2018
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