5 Customer Support Specialist Job Opportunities – Spe Airport Transfer Service (SATS)

Organisation: Spe
Airport Transfer Service (SATS)
Duty Station: Kampala,
Uganda
About US:
Spe Taxi Cab is the reliable
airport transfer service in Uganda. We strive to be the best airport transfer
service company in the region and currently boast with the biggest numbers of
reliable and professional drivers.
Job Summary:  The Customer Support Specialist will make it
easy and effortless for all SpeTaxi’s users i.e. passengers and drivers to take
rides to and from the airports regardless of their locations.
Key Duties and Responsibilities: 
·        
Represent
Spe Taxi in the Ugandan market
·        
Support
all Spe Taxi’s users and help them get the most from the riding service
·        
Create
loyal fans by showing them we really care
·        
Contribute
and share ideas to decrease the workload and improve the quality & speed of
Spe Taxi’s customer support
·        
Be a key
player in building a support team in a challenging growth environment


Qualifications, Skills and Experience: 
·        
The applicant
should hold a relevant qualification
·        
At least
three years of experience in customer service. Experience in supporting an
online business is an added advantage
.
·        
Exceptional
customer support skills
·        
Be
always ready to put customers first, be passionate about helping others
·        
Be
curious as to why customer support is contacted in the first place and be ready
to tell the story to other teams within Spe Taxi
·        
Be a
hustler, not stopping after 20 obstacles a day
·        
Fluency in
English and Luganda. Additional local languages fluency is an added advantage
·        
Ability to
go the extra mile
·        
Be
passionate about new technologies and tech savvy
 How to Apply:
All suitably
qualified and interested candidates are encouraged to send their cover letters
(with salary expectations) and updated CVs via email to ugandanjobline@gmail.com
with the subject line quoted as “Customer Support Specialist – Spe Taxi .”
NB:
Please also kindly include your salary expectation in the cover letter.
Deadline: 17th August 2018
For more of the
latest jobs, please visit http://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline




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