The Ugandan Jobline

• Receive refugees and migrants during
  reception hours, perform booking interviews as necessary.
• Make airline bookings for migrants in
  accordance with the procedures.
• Verify migrant/documents identity as
  necessary.
• Receive and register travel documents,
  make entries into IOM data base/Mimosa, as required per SOPs.
• Create proflights in MiMOSA and
  proflight files as assigned by Senior Operations Assistant.
• Track travel documents expiration
  deadlines and make airline bookings/check schedules in AMADEUS as
  required.
• Communicate with the airlines on
  proflight related issues, name lists, booking details, domestic bookings,
  additions, deletions, refunds, etc.
• Communicate with relevant IOM offices
  and other counterparts (RSC, UNHCR, embassies, Office of the Prime
  Minister, Immigration) about departure schedules, ground transportation of
  migrants between processing sites for the purpose of resettlement.
• Follow up with IOM departments, and
  other IOM officers regarding costs of movements.
• Follow up for timely assignment of
  medical and operational escorts to proflight, make escort bookings and
  communicate the details to those concerned in accordance with the program
  requirements.
• Ensure timely proflight updates in
  MiMOSA, and SIMA.
• Create entries in I-GATOR and follow up
  ticket refunds in IGATOR and with airlines as necessary and according to
  IOM SOPs.
• Generate and timely distribute Advance
  Booking Notifications, Transit Visa Waiver Requests, Additions, Deletions,
  Departure Notification to the proflight according to IOM SOPs.
• Ensure timely preparation and signature
  of loan documents as applicable.
• Keep updated proflight file, ensuring
  that all necessary documents are requested and included in the file
  including exit permits, correspondence with airlines, receiving missions
  and other related parties.
• Ensure timely preparation of IOM travel
  bags for Airport Operations Staff.
• Ensure timely closure of files.
• Perform other duties as maybe assigned

• The International Organization for
  Migration (IOM) Operations Assistant job opportunity should hold a High
  School Degree/ Certificate with five years of relevant experience or
  Bachelor’s degree with three years of relevant experience in social
  sciences or related field
• IATA Standard diploma from a
  well-established institution is a requirement
• Five years of experience in an airline
  or busy travel agency carrying out similar tasks.
• Strong practical computer skills, including
  Excel spreadsheet and Access database and experience of work with on-line
  applications.
• Proficiency in AMADEUS or other airlines
  Computer Reservations System.
• Accuracy in handling and reporting data.
• Required IOM functional competencies:
  effective communicator, successful negotiator, creative and analytical
  thinker, active learner, team player, and cross cultural facilitator.
• Ability to read, understand and apply
  written instructions and guidelines; interpret instructions and resolve
  work related problems; detect input/output errors; perform basic
  arithmetical calculations.
• Mature individual and able to work on
  overtime, when requested and independently.
• Previous working experience with NGOs or
  international organizations, is an added advantage
• Thorough knowledge of English and
  Swahili, Kinyabwisha and  Kinyarwanda is an added advantage

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